A Research Report on Performance Appraisal System at Hilton Hotel

This research report examines the performance appraisal system within Hilton Hotel, focusing on the challenges and implications of performance management in the hospitality sector. The study begins with an introduction outlining the research problem, questions, aims, and objectives. It then explores the rationale for selecting the topic and the research specifications, including the research design, approach, and data collection methods. The report includes a literature review and a detailed description of the research methodology, including data analysis techniques. The findings section presents the results of the research, including key themes and interpretations. The conclusion summarizes the main findings and offers recommendations for improving the performance appraisal system at Hilton Hotel, such as setting specific standards, utilizing modern appraisal methods, and providing daily coaching. The report concludes with a list of references.

RESEARCH PROPOSAL

TABLE OF CONTENTS
Chapter 1 : INTRODUCTION.........................................................................................................3
1.1 Background ........................................................................................................................3
Statement of research problem....................................................................................................4
Research questions......................................................................................................................4
Aims and objectives....................................................................................................................4
Scope of the Research.................................................................................................................5
1.2 Rationale for selecting the specific research topic.............................................................5
1.4 Research specifications........................................................................................................5
1.5 Appropriate plan and procedures for the agreed research specification..............................6
Chapter 2 : Literature Review..........................................................................................................7
1.3 Critical review of Key References based on the Literature Review.....................................7
Chapter 3 : Research Methodology ................................................................................................8
2.1 Match resources efficiently to the research question or hypothesis.....................................8
2.2 Undertake the proposed research investigation in accordance with the agreed
specification..............................................................................................................................10
Chapter 4 Data Findings, Analysis and Discussion ....................................................................10
2.3 Record and collate relevant data.........................................................................................10
3.1 Research evaluation techniques. .......................................................................................12
3.2 Interpretation and analysing data........................................................................................12
Chapter 5 Conclusion and recommendations ...............................................................................18
3.3 Recommendations...............................................................................................................18
4.1 Utilizing an agreed format and appropriate media to present the outcomes of the research
to an audience. ..........................................................................................................................19
REFERENCES..............................................................................................................................19

Chapter 1: INTRODUCTION
In highly competitive business environment, it is very important for an enterprise to
facilitate innovations. As the innovation will assist an organisation in gaining the competitive
advantage in the market. The company in order to execute innovation requires managing its
Human Resource in effective manner. Performance appraisals assist firm in managing the
Human Resource. It also supports workers in identifying their performance level and recognising
the area of improvement.
The purpose of the assignment to examine the way companies in hospitality sector
conduct performance appraisal. It also focuses on analysing implication of performance
appraisal in Hospitality sector in context of Hilton Hotel.
1.1 Background
the performance has been done by the manager or leader by monitoring as well as observing the
performance of workers during tasks. During the earlier times performance appraisal was
considered to be as the difficult, complex as well as time-consuming task. However, with the
passage of time, due to continuous changes in external factors and increase in the level of
competition, It has become manager or leader to manage people and their performance.
Performance appraisal is defined as the task or procedure which includes several activities such
as identifying, monitoring, recording as well as developing job relevant strengths. It is also
recognised as the systematic procedure for analysing the performance of workers within an
enterprise. A performance appraisal technique assists manager or leaders in making suitable
business decisions.
Statement of Research Problem
The problems faced by the human resource manager in appraising or monitoring the
performance of employees within an organisation.
Research Questions
 What is the need or importance of performance management system within an enterprise?
 What are special features or characteristics of performance management system utilised
by Hilton Hotel?
 What are the issues related to the performance management or appraisal system?

 What are the areas of Performance management system where company can make
improvement?
Aims and objectives
Aim of the investigation- The purpose of the research is to examine the performance appraisal
system in Hilton Hotel.
Objectives-
 To identify the foundations or basis for designing the incentive scheme
 To provide the grounds for transfer , promotion or termination of workers
 To analyse the needs for training by employees
 To supports employees in improving their performance
 To develop as well as maintain healthy working environment within an enterprise
 To help organisation in building the high performance team of workers
 To reduce employee turnover rate within two months
 To assist workers in developing the understanding about regulations
Scope of the Research
The research is on the human resource management that has wide scope especially in
Hospitality sector. In present scenario, it has extended to a large scale of operations. Now, the
role of Human Resource Manager is to ascertain individual growth, improvement and
effectiveness which indirectly contribute to development of business. Function of Human
Resource Manager is to develop as well as manage harmonious relationships. They also have to
maintain a balance between firm and individualistic goals. Further, research can be conducted on
topic change in role of Human Resource Manager.
1.2 Rationale for selecting the specific research topic
The reason for specific investigation topic is the basic mental attitude of an individual to
make judgements about other people working with them in an enterprise. Other rationale for
selecting this research topic is that scholar have interest in human resource field. Another reason

for selection of performance appraisal topic is to support companies facing issues in measuring
the performance of employees.
1.4 Research specifications
Research Design – In present study on the topic examining the performance
management in Hilton hotel, scholar will utilise descriptive research design for executing the
investigation (Robson and McCartan,2016).
Research Approach- Researcher will use inductive investigation approach for
facilitating research.
Investigation Philosophies -Positivism, is the research doctrine which will be utilised by
investigator for conducting in depth study on specific topic.
Data Collection – Primary and secondary sources will be used as the origin for gathering
information relevant to the topic. For accumulating facts related to the Performance Appraisal
System in Hilton Hotel, scholar will utilise the questionnaire, observation and interview methods
for gathering data (Flick, 2015) .
Sampling – In present investigation, scholar will select 20 participants from within an
organisation for accumulating the details about performance appraisal techniques used by
Human Resource Manager in Hilton Hotel.
Data Analysis- In this present research, thematic analysis will be used as a tool for
analysing as well as presenting the information in appropriate format.
Resources- Human, capital, technology, communication devices and other equipments
are required for executing the investigation.
1.5 Appropriate plan and procedures for the agreed research specification.
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Preparation Of Research Content
Setting Aim As Well As Objectives
Study Of Background Research

Variety Of Suitable Research Method
Collection Of Information By Using
Primary As Well As Secondary
Sources
Analysing Of Data Collected
Presentation As Well As
Interpretation Of Collected
Information In To Produce Desired
Outcome.
Decision And Suggestions
Submission Of Draft Written Report
Change As Per The Feedback Or
Recommendations
Final Submission Of The Document
Or Report
Chapter 2: Literature Review 800
1.3 Critical review of Key References based on the Literature Review.
According to the view of Heneman III H G, (1989) the best way to measure the
performance of workers is to analyze their behavior during tasks.
As per the view of author, Bolar, Malathi. (1978), performance appraisal system can be referred
to as the formal communication between leaders and followers (Kumar, 2014.). The formal
interaction between superiors and subordinate includes the discussion on individual performance
during tasks.

According to the perception of Herbert and Doverspike (1990) who stated that
performance evaluation can be defined as the systematic evaluation of person on the basis of
their performance at workplace as well as an individual potential to develop.
As per the thought of Cascio Wayne F, (1995) performance evaluation technique can be
considered to be as a tool for identifying the training needs by workers. The author Creamer,
(1997) have stated that there are several methods as well as techniques which can be utilised by
Human Resource Manager in Hilton Hotel for measuring the performance of employees within
an enterprise (Bianchi, Bovaird and Loeffler, 2017).
He also said that all methods or strategies are not suitable for all types of business.
According to the view of Noe (2005) 360 degree is considered to be as an effective
technique which can be utilised for measuring the performance of workers. He also stated that
accumulating information about employees' performance from different sources will assist
Human Resource Manager in eliminating chances of errors. On the other hand, according to the
perception of Yukl and Lepsinger (1995) the errors or chances of mistake in performance
appraisal system can be avoided or minimised by allowing an individual to measure the
performance of all people within an organisation.
Dulewicz (1989) has stated that feedback is an appropriate technique which helps an
individual in identifying the performance gap and analysing the area of improvement. It also
enables leaders and followers to improve as well as strengthen their relationship (Hunleth, 2011).
The 360-degree approach of performance evaluation has been critiqued by Eichel and Bender
(1984).He stated that performance evaluation approaches or techniques are utilised by Human
Resource Manager in an organisation for controlling workers.
According to the thought of Boswell (2000) the objective of performance appraisal
system is to help workers in improving their performance and to motivate employees to increase
their participation in business activities.
As per the view of Yoder and dale (1980) the performance of an individual can be
measured on the basis of their personality as well as contribution made by them in different
activities during the project. According to thoughts by Herbert and Doverspike (1990)
performance management as well as appraisal is considered to be an essential part of
management function, especially in hospitality sector (Asare and Conger, 2018.).

As performance of workers has direct as well as significant influence on the services provided
by an organisation to its customers. Bolar, Malathi. (1978) also stated that the performance of an
employee in an aggregate of his task related behaviour which he shows in fulfilling his job
responsibilities.
Chapter 3 : Research Methodology
2.1 Match resources efficiently to the research question or hypothesis.
Research questionnaire
Statistical Information
Name:
Age :
Occupation:
Ques 1 : What are the approaches utilized by human resource manager for measuring the
performance of employees?
 Observation
 360 degree
 Feedback
 Balance score card
ques 2 Does an organization have formal performance appraisal system?
 Yes
 No
 Don't Know
Ques 3. On what basis salaries or wages of workers are determined?
 On the basis of seniority
 Performance
 Their overall contribution in business activities
 Employees position in an organization.
Ques 4. How much satisfied you are with the performance evaluation system?
 Highly satisfied
 Less satisfied
 Unsatisfied
Ques 5. How frequent appraisal has been made by company?

 Annually
 Quarterly
 Semi annually
ques 6. According to you what should be the objective or use of performance appraisal system ?
 For recognized the high performing employees.
 Measuring the performance of an individual.
 Identifying the need of training by workers.
Ques 7. What are root cause of the problems faced by management in measuring the
performance of workers?
 Biases
 Unclear guidelines
 Dy functional as well as traditional evaluation system.
2.2 Undertake the proposed research investigation in accordance with the agreed specification
In the resent study, the qualitative data analysis method has been utilized by schoalr for
administration the research on topic examining the performance evaluation system used by the
human resource manager in Hilton hotel (Zumitzavan and Michie,2015.). This method has been
selected as the topic of the research is theoretical in nature. It will help researcher in reaching to
the effective solution. The thematic analysis has been utilized as a technique for analyzing a
swell as presenting the information (Kearney, 2018.). As this will assist scholar in organizing the
data or information in systematized way. Data analysis will help investigator in identifying the
useful information. Various diagrams , charts have been utilized for displaying the information in
order to make facts as well as figures under stable to user.
Chapter 4 Data Findings, Analysis and Discussion
2.3 Record and collate relevant data
Thematic analysis
What are the approaches utilized by human
resource manager for measuring the
performance of employees?
Frequency
 Observation 3

 360 degree 2
 Balance score card 15
Does an organization have formal performance
appraisal system?
Frequency
 Yes 16
 No 2
 Don't Know 2
On what basis salaries or wages of workers are
determined in Hilton Hotel?
Frequency
On the basis of seniority 2
Performance 12
Their overall contribution in business activities 3
Employees position in an organization. 3
How much satisfied you are with the
performance evaluation system?
Frequency
 Highly satisfied 3
 Less satisfied 12
 Unsatisfied 5

How frequent appraisal are made by
company?
Frequency
 Annually 16
 Quarterly 2
 Semi annually 2
According to you what should be the objective
or use of performance appraisal system ?
Frequency
 For recognized the high performing
employees.
4
 Measuring the performance of an
individual.
2
 Identifying the need of training by
workers.
14
What are root cause of the problems faced by
management in measuring the performance of
workers?
Frequency
 Biases 3
 Unclear guidelines 5
 Dy functional as well as traditional
evaluation system.
12
3.1 Research evaluation techniques.
Quantitative : This know-how is utilized for statistical analysis are applied on the data set
collected for reaching to the conclusion.

Qualitative The method of evaluation in which all the tools related to the explanation part
are included like thematic etc. Qualitative analysis is utilized for executing the study on
theoretical concepts. In present investigation considering the nature of the problem scholar has
used the qualitative research evaluation technique.
3.2 Interpretation and analyzing data
Themes 1 :Feedback, is the approach utilized by human resource manager for measuring the
performance of employees.
Interpretation: It has been analyses from the above information that Hilton hotel is still utilizing
the traditional techniques or approaches or techniques for measuring the performance of the
employees. Among 20 participants majority of them has stated that observation techniques has
been used by the manager in an organization for evaluating the performance of people. It is
required by human resource manager in Hilton hotel to adopt the new techniques of performance
evaluation.
Theme 2 :Yes, an organization have formal performance appraisal system.
Observation 360 degree Feedback Balance score card
0
2
4
6
8
10
12
3 2
11
4
Frequency