Business Process Mapping: Hilton Hotels Training and Selection

This report provides a comprehensive analysis of Hilton Hotels' business processes, with a focus on training and selection procedures. The introduction establishes Hilton as a global brand and highlights the importance of process improvement. The report identifies Hilton's mission to be a leading hospitality provider, its growth strategy, and its target market of professionals and high-income customers. The core of the report involves detailed process mapping of training and development, and the selection processes. The training section outlines a step-by-step approach, from need analysis to feedback, emphasizing skill development and consistency. The selection process covers criteria setting, advertising, candidate screening, interviews, and matching skills with company goals. The conclusion summarizes the importance of these processes in achieving Hilton's mission. References to supporting literature are included.

Business process maping

Table of Contents
Introduction .....................................................................................................................................2
Part 2 Identification and justification ..............................................................................................3
Introduction to organization .......................................................................................................3
Identification of mission, strategy and target market. ................................................................3
Part 3 Process mapping ...................................................................................................................4
Identification and justification of two business processes. ........................................................4
Conclusion ......................................................................................................................................9
REFERENCES..............................................................................................................................10

Introduction
Hilton is well established brand all over the globe and their success largely depends on
their abilities to improve their effectiveness at a large scale. In this report we are going to prepare
vision mission and target market for their business. Use training and selection process to improve
their business.
Part 2 Identification and justification
Introduction to organization
Hilton is one of leading hotel all over the globe. Due to their quality services Hotel is
able to engage customers easily(Kannan, D., 2018) . Hilton have around 586 hotel all over the
world with 215,623 rooms. Providing their services around 85 countries. Hotel provide WiFi,
digital check in and mobile app to order food and book rooms according to guests requirement.
Identification of mission, strategy and target market.
Mission
Hilton mission is to become a leading hotel in hospitality industry and for that hotel need
to provide lifelong experience to their guests. To develop themselves at an leading level hotel
need to grab opportunities for their business. To attract more customers as compare to their
competitors improve their overall appearance in market.
Strategy
Hilton use growth strategy to achieve its objectives. To grow business hotel analyze their
competitors. Develop overall presence by marketing over social media because large number of
people are online nowadays. To Grow their business hotel need to prepare pricing strategy to
make their services affordable for customers. Growth of hotel largely depends on teamwork
between employees.
Target market
Target market help hotel Hilton to achieve their goals and objectives. Hilton target
market is professionals between age of 26 to 30 and high income level customers because they

are able to afford their services. And attracted towards luxury lifestyle are one of the target
customers of Hilton.
Part 3 Process mapping
Process mapping help in overall success of organization and improve overall
effectiveness of business(Gursoy, Del Chiappa and Zhang, 2018). Mapping improves overall
working of company.
Identification and justification of two business processes.
Training and development process
Training is one of the most important activity of business. Training help to improve
abilities of employees which help in achievement of organizations goals. In context of Hotel
Hilton training of employees require for smooth working of their business. Hilton need to have
an efficient training programme. Require to improve skills and behaviors of employees towards
their work. Training is important to develop consistency in employees help to make their staff to
understand company culture to improve overall customers experience. Development of
communication skills help to interact with guests. Help employees to understand problem
solving skills in an positive way. Overall performance of hotel Hilton depends on their training
program.
Step 1 Need analysis
Hotel Hilton need to analyze requirement of training in employees. Difference between
required performance and existing performance require training of employees. Train employees
to develop their skills for a particular job. Increase in incidents like failures and accidents require
training of employees.
Step 2 Set objectives
Hotels objectives is to develop their overall presence. Hotel staff get approval of HOD.
Set location for training of their employees to grow their business. Hire trainers to train
employees(Schripsema and et.al., 2017). Method of training according to requirement of job.
Step 3 Designing training programme

Designing a training programme means preparing a content for training. Set schedule of
training. Get material required for training programme. Remind all participants and HOD about
training programme.
Step 4 Implementation of training programme
Arrange all things required for training like inputs, machinery's, materials used for
training employees effectively(Nawaz, 2019). Coordination is important between all participants
and trainers for effectiveness of training programme.
Step 5 Evaluation of training programme
Compare pre test training with before test training programme. Share information about
training programme to HOD. Evaluate performance of employees after training.

Step 6 Feedback of training programme
Get feedback on training programme from participants. Prepare summary of training
programme and submit it to HOD.

Selection process
Selection process help analyze right person for a job on basis of their skills and abilities.
Hilton need to select effective employees to achieve their mission and to meet future demand of
business(Li and et.al., 2018). Company need to identify skills of employees and use them
according to requirement of hotel. Hilton hire employees from various sources like from
colleges, institutions or call for interview. Candidates need to go through various employment
tests and interview. Selection process is one of the important part in overall growth of Hotel.
Step 1 Selection criteria

Hotel Hilton require employees to improve their business and to grow at a large scale. Set
criteria like interview schedule, skills that employee require and role clarification. Set standard
for employees that are required for selection in hotel.
Step 2 Advertise for the job
Hotel advertise job vacancies to attract applicants towards their business. Advertisement
with use of newspaper, social media, hoarding. In the advertisement hotel clearly specifies
education qualification and skills required for selection.
Step 3 A Suitable for the job
Hotel analyze documents of candidates to know they are suitable for a job or not and
analyze their abilities for an event. It help organization to set their aim and work according to
requirement of business(Santos and et.al., 2019). It help to analyze candidate is suitable for a job
or not.
Step 4 Interview candidate
In an interview hotel analyze skills and abilities of candidate. Match their skills with their
job and if employees are able to match with criteria of hotel than selected for second interviews
if not then not applicable for another interview.
Step 5 2nd interview
After selection of candidate in first interview company match employees skills with
companies goal. If employees are able to match with organization goals then they are selected for
development of Hotel.

Conclusion
In this report mission of Hilton to develop their business at a large scale. Implement
strategy to grow their business. Target customers from high income level. Training and selection
process help Hilton improve their performance with effective utilization of all available
resources.

REFERENCES
Books and Journals
Gursoy, D., Del Chiappa, G. and Zhang, Y., 2018. Impact of destination familiarity on external
information source selection process. Journal of destination marketing & management.
8. pp.137-146.
Kannan, D., 2018. Role of multiple stakeholders and the critical success factor theory for the
sustainable supplier selection process. International Journal of Production Economics,
195, pp.391-418.
Li, B and et.al., 2018. Facilitating Patient Recruitment Process for Research. International
Journal of Population Data Science. 3(4).
Nawaz, D.N., 2019. Robotic process automation for recruitment process. International Journal of
Mechanical Engineering and Technology. 10(3).
Santos, M and et.al., 2019, October. Application of Virtual Reality and Augmented Reality in the
Recruitment Process. In Conferência-Investigação e Intervenção em Recursos Humanos
(No. 9).
Schripsema, N.R and et.al., 2017. Participation and selection effects of a voluntary selection
process. Advances in Health Sciences Education. 22(2). pp.463-476.