Hilton Hotels: Manager Skills, SWOT, CPD Plan, and Reflection

This presentation analyzes the skills and attributes required by Hilton Hotels managers from an HR perspective. It includes a personal SWOT analysis, a continuous professional development (CPD) plan for a duty manager role, and a reflective statement on learning progress and teamwork skills. The SWOT analysis identifies strengths, weaknesses, opportunities, and threats related to the role. The CPD plan outlines steps for improving time management, understanding hotel policies, adhering to safety regulations, enhancing customer retention techniques, and managing anger. The presentation also covers reporting skills, audit results, and a personal reflection on overcoming weaknesses and improving communication and time management skills, concluding with the importance of continuous learning for professional growth at Hilton Hotels. Desklib provides students access to similar past papers and solved assignments.