Hilton Case Study: Training, Development, and Employee Performance

This essay explores the impact of training and development (T&D) on employee performance, particularly within the context of the Hilton company. It aims to define T&D, identify effective methods, evaluate its effects on employee performance, and recommend strategies for improvement. The research methodology employs a qualitative approach, utilizing an inductive method and interpretivism philosophy. Data collection involves both primary (questionnaires distributed among 40 Hilton employees) and secondary sources (articles, journals, and books). Data analysis is conducted using thematic analysis. The literature review covers the concept of T&D, its methods (orientations, lectures, case studies), and its role in employee motivation and organizational growth. Ethical considerations, reliability, validity, and research limitations are also addressed, ensuring a comprehensive and rigorous investigation into the significance of T&D at Hilton.

Research Proposal part 2
Essay

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
RESEARCH QUESTION...............................................................................................................3
AIM..................................................................................................................................................3
OBJECTIVES..................................................................................................................................3
RESEARCH METHODOLOGY....................................................................................................3
Research type:..............................................................................................................................4
Research approach:......................................................................................................................4
Research Philosophy....................................................................................................................4
Data collection:............................................................................................................................5
Data analysis:...............................................................................................................................5
Sampling:.....................................................................................................................................6
Ethical consideration:..................................................................................................................6
Reliability and validity................................................................................................................6
Research limitation.....................................................................................................................7
LITERATURE REVIEW................................................................................................................7
CONCEPTUAL FRAMEWORK..................................................................................................12
LIMITATIONS..............................................................................................................................13
ETHICAL CONSIDERATION.....................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
RESEARCH QUESTION
 What is the meaning of training and development?
 What are the methods of training and development?
 How training and development affects the performance of employees?
 What strategies could be recommended to Hilton related to training and development?
AIM
To elaborate the significance of training and development on the performance of workers as
regarding the Hilton company.
OBJECTIVES
 To access the concept of training and development.
 To determine the methods of training and development.
 To evaluate the effects of training and development on the performance of employees.
 To recommend the strategies for improve the training and development of employees.
RESEARCH METHODOLOGY
It is one of the significant chapter that is helpful in accomplishing the effective
information regarding the prevailing processes which are used for completing the study in
effective pattern. This will give emphasis on research type, approach, etc as follows:

Research type:
There are two types of the research which involves qualitative and quantitative that helps
in accomplishing the articulated objectives. Qualitative research is concerned with having the
significant gathering the information in form of theoretical in turn accomplishing the study. On
the other side, quantitative research is basically related with having the numerical and fact based
data in turn accomplishing the objectives of research in structured format. In the current study,
researcher has given focus on using the qualitative research as it is related with assessing the
impact of training and development on the performance of employees. This has permitted in
accomplishing the objectives of research in effective manner. In respect to gain the ability to
meet the objectives such as concept, methods of training & development, etc has become
possible.
Research approach:
There are two philosophies which are concerned with giving the insights about the
procedure which will be used for collecting, analyzing and interpreting the information. This
basically takes the inductive and deductive approaches. Inductive approach is related with having
the significant insights about via having observation, building tentative hypothesis and applying
theory. On the other side, quantitative research pays attention on using the deductive approach
which is related with using the theory, creating hypothesis and having the results which helps in
gaining the research in effective manner. The current research is qualitative type so inductive
approach is suitable in respect to meet the objectives such as identifying the concept of T&D,
having the effective methods for training and development, etc has become possible. On the
basis of this, using this approach has allowed to accomplish the aim of study which involves
assessing impact of training and development on the performance of employees of specified
organization.
Research Philosophy
Research philosophy is a belief about the ways in which data about a phenomenon should
be gathered, analyses and used so that effective information about the research study (Newman
and Gough, 2020). In addition this, there are philosophies which includes interprsetivism and
positivism that aids in having reliable application of the philosophy. The recent investigation is
basically associated with having the significant assessing of impact of training and development
on the performance of employees which is theoretical concept. On the basis of this the suitable

philosophy is interpretivism that is helpful in accomplishing the articulated objective such as
identifying the concept, methods, etc. this helps in identifying that research objectives and aim
has become possible in the effectual pattern.
Data collection:
In order to complete the study is the effective manner it is crucial for the scholar to
focus on having the effective data collection in turn significant manner of completion of
investigation with maintaining accuracy can become possible (Pandey and Pandey, 2021). There
are two sources which can be used for gathering the data that includes primary and secondary. In
the primary method the researcher will focus on the methods such as focused group, observation,
survey and interview. On the other side, secondary research which involves articles, journals
and books that helps in gaining the information in effective manner so that supporting to the
primary research can become possible. In the current research the scholar has given focus on
having the significant application of both primary and secondary research in respect to complete
the determined objectives. In the primary research has emphasized on primary research by using
the questionnaire by spreading spread among targeted audience. In addition to this, the
researcher has given focus on using the secondary method that involves using the varied
articles, journals and books that has helped in supporting the primary research.
Data analysis:
There are two data analysis technique which involve thematic test technique and SPSS so that
significant evaluation of the collected data can become possible (Mohajan, 2018). In
quantitative research the emphasis is provided on using the SPSS so that significant structured
format research can be derived. In the current study the data analysis is basically associated with
having the appropriate utilization of data analysis technique that is helpful in gaining the
competitive edge in turn effective ability to complete the research objectives. The current study
is qualitative which aids in gaining the competitive edge it pays attention on utilizing thematic
test technique in turn significant accomplishing of research in effective manner can become
possible. On the basis of this it can be specified that qualitative research uses the thematic test
technique which aids in gaining reliable information to meet the articulated aim. N the basis of
this, it can eb pecified that it is helpful in meeting the objectives such as concept, methods of
training 7 development, impact of T&D on employee, etc.

Sampling:
It is associated with having the significant selection of particular group from total
population. There are various form of the techniques that are used for selection of sampling that
are distinctness between two methods that are probabilistic and non probabilistic. In the present
investigation the researcher has focused on achieving on the significant information that by using
the simple random sampling. This has allowed to get the corrective information in turn
significant insights from the chosen group can be done. In addition to this it is related with
selection of the 40 employees of the specified organization so that significant accomplishing of
views and experience can be gathered. On the basis of this it can be specified that questionnaire
has been spread among these 40 employees so that corrective results to accomplish the
objectives in effective manner can become possible.
Ethical consideration:
In respect to accomplish the research in effective manner it is crucial for the scholar to
focus on having proper compliance with ethical requirements (Nayak and Singh, 2021). There
are various ethical requirements which involves possessing the consent form signed from the
selected sampling size in turn effective ability to coordinate with the having effective
participation on voluntary basis can be done. In addition to this, there are various aspects such as
not copying the data an ensuring that paraphrasing is done to meet the research objectives which
involves understanding the concept of training & development, methods of T&D, etc that has
allowed to assess accomplish the articulated aim of study. On the basis of this, it can be specified
that having proper compliance with the ethical consideration is crucial in order to show the
higher level of accuracy and fairness in turn significant processing can be done. In respect to
have the effective processing in respect to have the effective conducting in effective processing
can be get.
Reliability and validity
For conducting the research in the effectual pattern the researcher has given emphasis on
having the significant application of the actions so that proper reliability and validity of the data
can be maintained. For the reliability & validity the researcher has focused on using the sources
which are helpful in accomplishing the research objectives in turn significant reliability &
validity can be maintained. For this purpose of maintaining the compliance with the recent
information the researcher has given focus on using the copy right sources so that validity can be

maintained. In addition to this. The sources published after the year 2016 are taken into the
procedure in turn accomplishing the objectives such as higher precise insights to gain the
competitive edge to complete the study can become possible. On the basis of this it can be
specified that there are different form of the aspects which is required to be taken into the
consideration that includes having proper compliance with giving the credibility to the other
authors whose information has been paraphrased in respect to get the depth insights about the
research.
Research limitation
There are few limitations which is required to be managed by the researchers for
ensuring that successful completion of the stud can become possible. The limitations include
having the insights about time, money and lack of the availability of the resources. There was not
enough time to select the larger number of sampling size so that significant depth understanding
can be derived. In respect to have the research properly the scholar has focused on using the
thematic analysis in turn accomplishing the objective can become possible. In respect to this,
money limitations has overcome by using the multiple sources which were free in turn depth
understanding can be derived. This has permitted to meet the research objectives and aim in turn
reliable completion of the study has been done. In order to eliminate the lack of the availability
of resources the much emphasis has been provided on using relevant & reliable websites that
can aid in meeting the objective and aim of current investigation.
On the basis of this, it can be interpreted that qualitative research type, inductive
approach, interpretivism philosophy, primary & secondary data collection, thematic analysis
technique, etc has been used in current study.
LITERATURE REVIEW
Theme 1: Concept of training and development
As per the view of Haugen and et.al., (2019) the concept of training and development is
the initiative that is related to the educational activities within an organization that has been
designed for the improvement of job performance. The focus of these programs are to be able to
gather the information that are considered to be important for involving the worker’s knowledge
and skill set. Younas and et.al., (2018) added that it is the factor that has been proven to be the
key factor towards the determination of the great motivation. Training and development has been

considered to be the key towards the ways in which the learning administration system of
organization can be influenced. It was found that the common training practices includes the use
of orientations, classroom lecture, case studies, role play simulations and computer based
training.
According to Miller and Akdere, (2019) the human resources development is the
department which is responsible for the increase in the training and development practices. It has
been found that the growth of the organization has been considered to be very effective for the
increasing in the productivity of the business. Susomrith, Coetzer and Ampofo, (2019) has been
able to defined the employee training and development as the strategic tool that has been used for
the improving the business outcome that is considered to be very effective for the leaderships.
The growth of an organization has been influenced by the ways in which the managers are able
lead the ways in which the ongoing enhancement of the certain knowledge skills and abilities.
Development of the employee staff has been considered to be the key towards the ways in which
the new process and technologies can be used for increasing the overall output.
The evaluation of Bibi, Ahmad and Majid, (2018) explained how the business has been
able to gather the information that is considered to be the key factor that bring the employees
with the state of current procedures and technologies. Reduced micromanagement is also the task
that the business has been able to perform with the help of typically less oversight of how to
work independently. Management of the new strategies that provide the confidence in the
abilities of the way in which the job satisfaction is reduced is through the ways in which
absenteeism and overall employee retention can be influenced. Siddiqui and Sahar, (2019) also
explained the factors which are easy in increasing the efficiency of the organization is related to
the consistency which the organization are able to provide. The increase in consistency helps in
the collaborative practices of the business to create a sense of teamwork that is key for the ways
in which the business can gather the teamwork and collaboration.
Theme 2 Methods of training and development
The study of Adejare and et.al., (2020) explain that classroom lecture methods has been
considered to be very effective in cost for the conventional method. It has been found that the
timesaving factor of the classroom method of training allows the business to be able to gather the
short period of time. It has been found that the instructor with very limited discussion. It was
found that the discussion method of the presentation in the clear ways to perform the lecture that

are time for the management method. Boadu and et.al., (2018) argues that the method of lecture
is not as effective in the organization as they prefer more group performance. The discussion in
the group is considered to be more effective way of influencing the ways in which the business
can be able to generate the growth. The combination of the different types of the attention that is
given in the organization has been considered to be very effective for being able to gather the
information that is considered to be very effective for the increase in the training practices.
Paposa and Kumar, (2019) has been able to provide the factors which have been
considered to be very effective for the ways in which the simulation for the exercise methods
have been considered to be able to develop the organization. The ways in which the advantages
of the simulation work in an organization has been able to bring the innovation that has been
considered to be very effective for the reservation of the actual performance. Sandamali and
et.al., (2018) argued that the simulation method of exercises is very costly for the organization to
perform effectively. The management of the ways in which the simulation can be made is a very
effective way of providing the employees with a real life experiences of the situations that they
are going to face. Management of the performance has been considered to be the key towards the
ways in which they are able to gather the information that is essential and effective for the
operations.
Essop Mahomed and Rothmann, (2020) has been able to gather the information which
has been considered to be very effective for the ways in which the role-playing method works for
giving the position that is considered to be the determination of the reciprocal. The ways in
which the involvement of the simulation works in an organization is considered to be the key
factor that is able to gather the ways of learning. Role playing is going to help in gather the role
sending the receivers with the regards of the operations. Fletcher, Alfes and Robinson, (2018)
has also been able to collaborate with the different decisions that are considered to be variable
for the representation of the case that are interested in the creation of the thoughts that impact the
participants. Role playing is considered to be very effective form of training in certain situations
of the ways in which they create the focus.
Van Hoek and et.al., (2020) evaluated that the impacts of the case study form of teaching
has been considered to be the factor that is essential for the business to gather the information. In
an organization the participation of the ways in which the business is performing has been
considered to be the factor that is able to represent the ways in which the certain situations are

needed to be managed by the employees. Oluwaseun, (2018) supported the training method of
cast study as the factor that can help in generation of analytical reasoning and problem solving.
In an organization there are factors that are considered to be very essential for the generation of
the training and development practices.
Theme 3 Employees performance increases with training and development
The study of Arwab and et.al., (2022) has been able to explain that the employee training
has been considered to be the key factor that is able to increase the performance of the
employees. It has been found that the companies are able to increase the indication of the
employee surveys. It can be strongly agreed that has been able to train and develop the programs
that are able to improve the job performance. Chadha, (2018) has been able to generate the
growth that is very essential and effective to be able to gain the performance increase that has
been required. Companies are able to offer the different kinds of person or online training and
development that are considered to be the opportunities which help in the third party training or
off site activities.
The evaluation of Yoo and et.al., (2022) has been able to explain that the management
training is considered to be very essential for the ways in which the different forms of training
can be used for increasing the performance of different training programs. Hence, it has been
found that the putting those new tools and practices are considered to be the study that is
essential for the day to day roles which can lead to a better for outcomes for the employees.
Zemburuka and Dangarembizi, (2020) explained how the business has been able to gather the
information that is essential for the ways in which the employees are able to gather the
information that is required for the ways in which the organization can manage the performance.
Management of the practices are considered to be the very effective for the employees are
considered to be the factors that are essential for the generation of the growth.
Nadhiya, Geetha and Arunkumar, (2020) explains that the remote work has been
considered to be very effective in the ways in which many organization has been able to
introduce the remote work for the development. It has been found that the growth of the
employee performance is directly related to the performance of the company. It explains how the
growth of the business can be influenced with the increase in the training and development.
Florence, (2020) explained that management of the company performance has been considered
to be the key factor which brings the business to growth essential or their development.

Increasing the performance employees can be the result of sensitivity in the training methods. In
this organization essential for the ways in which the laboratory method is influenced for the
training that is essential factor impacting the agenda.
Murtiningsih, (2020) has been able to develop that the performance of the employees has
been considered to increase due to the reason of their increase in engagement. Boosts in the
employee engagement helps the organization in the development of the ways in which they are
able to develop their operations. Focus of the organization has been always towards the ways in
which they are able to generate the skills in the employees that can contribute towards their
performance. Sartori and et.al., (2018) has also supported that the in-basket training method has
been considered to be the key factor which has been able to increase the training practice. It has
been found that due to the increase in the ways in which the case specific time has been
concerned has been the facto that allows the business to be able to gather the growth in the rate
of efficiency that enhances the performance.
Khan and Iqbal, (2020) elaborated that the training and development is the factor that is
able to increase the performance of the organization that is the key factor that influences the
ways the business increases its operations. From the learning stages of the organization the ways
in which the business performance can be influenced. Van Hoek and et.al., (2020) explained that
training helps in building relations that is key towards the ways in which the organization can
increase the performance of an individual. Focus of the organization has been considered to be
the key factor that allows the business to hold better accumulation of the human resources that
helps in the degree of growth required for their achievement.

CONCEPTUAL FRAMEWORK
RATIONALE
The rationale of this study has been to examine the concept of the training and
development in which the purpose of the training and development in the organization can be
used for improving the skills and knowledge of the employees. This study is going to help the
different research understand the value of training and development in an organization that
impacts the growth. From the perspective of the research it is very effective for the being
understand the importance of the training and development as it can help in the development of
the employee retention practices. The focus of this study has been to be able to gather the
information that is considered to be very effective for the analysation how the employee
performance can be included. It has been found that the growth of the employee performance is
the direct connection with the ways in which the training and development works. This has been
considered to be the key factor that is able to create the ways in which the business has been
operating. Management of the operations has been considered to be the key factor that bring
both the success on the development of new strategies that bring the research with the ideas that
are required. Through the help of this study the other studies are going to get affected due to
which the business has been able to influences the factors that are able to gather the information
and the key factors of the consideration which are essential.
E m p l o y e e p e r f o r m a n c e i n c r e a s e
d u e t o t r a i n i n g a n d d e v e l o p m e n t
Aim & Objectives
Literature review
Research
methodology
Data collection
Data analysis
Conclusion &
Recommendation
Submission