Leadership and Management in Service Industries: A Hilton Case Study

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LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES

INTRODUCTION
 In this assignment, the different classical
management theories has been provided
relation with Hilton hotel & resort.
 There are different types of organisational
culture explained including Hendy's Theory, Deal
and Kennedy.
 Several factors that determine the culture of an
organisation and identify a specific management
leadership styles for Hilton hotel & resort

DIFFERENT CLASSICAL
MANAGEMENT THEORIES
Classical management theories refers to the process
of believing that the employees only have economic
and physical needs. It cannot allows the social needs
or any type of satisfaction. Classical management
theories are includes various theories which are:
 Henri Fayol – Administrative Management Theory.
 Max Weber - Bureaucratic Theory of Management
 Frederick Taylor – Theory of Scientific Management

HENRI FAYOL – ADMINISTRATIVE
MANAGEMENT THEORY.
 Division of labour
 Authority
 Remuneration
 Discipline
 Unity of Command
 Unity of Direction
 Equity
 Rewarding
 Order
 Initiative
 Esprit de crops
 Stability of tenure
 Centralization of decision making authority

DIFFERENT TYPES OF
ORGANISATIONAL CULTURE
 Handy’s Motivational Theory
 Deal and Kennedy
 Hofstede Cross culture theory

HANDY’S MOTIVATIONAL
THEORY
 Needs
 Expectation
 Results

DEAL AND KENNEDY

FACTORS THAT DETERMINE
THE CULTURE OF AN
ORGANISATION

THE ROLES OF A LEADER AND
A MANAGER
Role of leader
 Maintaining the routine of work
 Encouragement and motivation
 Guiding the employees
 Problem solving and decision making
 Building environment

CONTINUE..
Role of Manager
 Managing organizational activities
 Formation of policies
 Resource allocation
 Planning and forecasting
 Monitoring and controlling