Case Study: HLTDEN011 Implement Oral Health Promotion Program

This case study delves into the practical application of oral health promotion strategies within two distinct contexts: the child dental scheme and an aged care residential facility. The first part of the case study involves providing detailed information to a parent regarding the Child Dental Health Benefits Schedule, including eligibility criteria, covered services (examinations, root canals, extractions, fillings, cleaning, x-rays, and fissure sealing), and services not covered (cosmetic or orthodontic work). The second part focuses on developing an oral health promotion program for staff at an aged care facility, considering their existing training, shift work schedules, and the specific needs of residents. The program development includes selecting a relevant topic (e.g., Alleviating Gingivitis, Diet and Nutrition, Xerostomia, Assisting Tooth Brushing, or Denture Comfort and Cleaning), outlining the characteristics of the target group (staff), defining aims and objectives, organizing the delivery (contacting staff, arranging times, communication, integrating information, and providing resources), determining the delivery style, resources, and materials, creating a detailed program plan (content, presentation methods, and timing), and establishing an evaluation and review strategy. The case study emphasizes the importance of clear communication, adherence to relevant legislation, and the use of appropriate resources to improve oral health outcomes for both children and the elderly.

HLTDEN011Implement an oral health promotion program
Case Study Version 1.2 (2017/08/22)
HLTDEN011 Implement an oral health promotion program
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Assessment
Case Study
Please read through the following case study. Reflect on your learning and your own research
within this unit.
Prepare a response that responds to each of the issues presented below. Your responses must
reflect your knowledge, skills, and application for this unit.
Case Study 1
You have been asked to provide information to the parent of three school-aged children on the
child dental scheme. Visit the following website, and read information on the child dental health
benefits scheme.
Website: http://www.health.gov.au/internet/main/publishing.nsf/Content/childdental
Outline the basic information of this scheme to an enquiring parent. Include in your response
eligibility, services covered, and services not covered by the scheme.
The Child Dental Health Benefits Schedule is a program that provides dental benefit to the eligible
children who are in the age group of 2-17 years offering up to $1,000 benefits for the child to
undertake the basic dental services. The Child Benefits Schedule provides benefits for a wide
range of dental services and specific item numbers are allocated with each services provided. The
services included under this benefit schedule are examinations, root canals, extraction, fillings,
leanings, x-rays and fissure sealing. The benefit Scheme does not cover services like cosmetic
dental work or orthodontic and these services cannot be paid at any condition. The payment
under Child Dental Benefit Schedule is mainly administered through the Department of Human
Services. The benefit schedule is based on the Australian Schedule of Dental Services and
Glossary, 12th Edition1.
A child is eligible for taking this benefit if they are eligible for Medicare ad are aged from 2-17
years at any point of time in the calendar year and receive payment from a relevant Australian
government like Family Tax Benefit Part A at any point in the calendar year. If a child is eligible
and match the above criteria, a notification will be sent via electronic means or trough posts to
the parents of the child. The letter or notification sent will be presented to the practice by the
patients at the time of appointment. After checking the eligibility criteria, once the child has been
identified as eligible, they are also qualified for that whole calendar year under all circumstances,
also if they turn 18 or does not receive the relevant government payment. The children must be
eligible for Medicare on the day the service is provided1.
A dental specialist or a dentist can claim or bill the benefits for the schedule services using the
Medicare Provider number. The service provided by the dental specialist or dental hygienist or
dental prosthetist or oral health therapist must be billed under the Medicare service provider
1 Health.gov.au, "Department Of Health | The Child Dental Benefits Schedule", Health.Gov.Au (Webpage,
2019) <http://www.health.gov.au/internet/main/publishing.nsf/Content/childdental>.
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HLTDEN011Implement an oral health promotion program
Case Study Version 1.2 (2017/08/22)
number. The services must be billed under the Medicare provider number of the relevant
Representative Public Dentist. The amount provided by the dental benefits available for the
eligible patients over the two consecutive calendar years known as the relevant two year period
that commences from the calendar year where the patient receives a dental service based on
eligibility. The benefit cap of a patient can also be used in the following year if a child is found to
be eligible. However, after the benefit cap is reached over the two relevant year period, further
benefits are not payable in the same cap period. That means that when the patient is charged for
the service over the benefit cap, the amount that is of the unused benefits will be paid for the
service. The benefit cap of the patients can be checked online through the official website or by
calling on their given official contact number2.
The claiming dentist should inform the patients of the costs involved before commencing any
Child Dental Benefits Schedule service that includes examination, diagnostic and emergency
services. Just like the service providers under Medicare, private dentist have the liberty to set
their own fees for the services1.
As many clients in the child dental schedule come from poor families, it is essential that they
know about the probable expenses so that they can schedule any out - of-pocket costs.For people
wishing to participate in the Child Dental Benefits Schedule, the program requires them to advise
the client or parent / guardian of the suggested cost of therapy and the suggested payment
agreements for dental practice1.
Case Study 2
You have had a request from the manager (target group coordinator) of a local aged care
residential facility for oral health promotion for staff responsible for the oral health care of
residents. Although staff have some training in this area, an update is recommended. Suggested
topics for inclusion are Alleviating Gingivitis, Diet and Nutrition, Xerostomia, Assisting Tooth
Brushing, and Denture Comfort and Cleaning. The suggested timeframe for delivery is one hour,
with the program to be delivered at the facility. Staff work full or part time and shift work.
Develop an oral health promotion selecting one of the topics above to address the needs of this
group. Include the following points:
• Characteristics of the target group
• Aims and objectives of program
• Organisation of delivery – contacting target group, arranging suitable times, communication,
integrating with information from the Department of Health and Ageing requirements for
Oral Health Care for aged care residents, support and assistance required, location, timing,
and resources (tables, chairs, etc.)
• Delivery style, resources, and materials you intend using
• Plan of the program – detail of what you will present, how, and when
• Evaluation and review strategy
You may choose to present your response in table format, and remember to provide links to any
internet resources used in your answer. (Attach your document)
Quality outcomes
2Health.gov.au, "Department Of Health | The Child Dental Benefits Schedule", Health.Gov.Au (Webpage,
2019) <http://www.health.gov.au/internet/main/publishing.nsf/Content/childdental>.
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HLTDEN011Implement an oral health promotion program
Case Study Version 1.2 (2017/08/22)
Ensure the following for your submission:
i) It is grammatically correct.
ii) It is error-free.
iii) It is written in simple English.
iv) It comprises of an average of 15 words for each sentence.
v) There are separate paragraphs for each new content/topic or discussions. Include
references to relevant legislation, which must be defined.
Attach any models, tools, or resources that could be used in an organisation to improve the case
study situationspresented.
Tip: Read all text aloud in order to identify any gaps and correct them. Ask another person to
proofread your work in order to check for accuracy before you submit.
A minimum of 1,000 words is required (attachments are not to be included in word count).
Writing strategies and actions for future improvements
A case study is designed for you to demonstrate your skills in reading, accurately interpreting and
providing workable responses and strategies.
Check that your responses provide:
1. Identification and clarification of the key issues. Discuss and provide some suggestions as to
what has caused these.
2. Key facts and information that is relevant and demonstrates your ability to provide solutions.
3. Templates and resources that could assist managers in the future when managing their
teams.
4. Recommendations, both short term and long term, to improve the current situation.
Also ensure the appropriate use of headings and formats so as to reflect a professional
presentation.
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