HLTENN002: Apply Communication Skills in Nursing Practice Task 1

This document presents a comprehensive solution to Assessment Task 1 for the HLTENN002 unit, focusing on applying communication skills in nursing practice. The assignment explores the importance of trust, confidentiality, self-reflection, and social conversation in building therapeutic relationships with patients. It also covers resources for supporting people with disabilities, the contents of clinical handover documentation, and the essential elements of communication with patients, families, and colleagues. Furthermore, the assignment delves into the use of information technology, professional email etiquette, and the importance of nursing documentation, including legal implications of documentation failures. It also requires the definition of medical terms, communication strategies for patients with sensory loss, and the allowable and forbidden uses of social media for nurses. The solution provided incorporates relevant references to support the answers and demonstrates a clear understanding of the core concepts in nursing communication and patient care.

HLTENN002 Apply communication skills in nursing
practice
HLT54115 Diploma of Nursing
ASSESSMENT TASK 1 – QUESTIONING
1. Describe the importance of the following characteristics that enable an EN to
develop therapeutic relationships with patients
Trust and Confidentiality:
Trust and confidentiality are the results of effective communication and
interpersonal relationship. Trust is the significant value that the nurse should
possess in nursing practice.
Confidentiality is the basic quality of the therapeutic relationship. The nurse
should ensure that the patient information is confidential which builds the trust
between the patient and nurse
Confidentiality:
Confidentiality is the fundamental quality of the therapeutic relationship which
builds trust between nurse and patient. Confidentiality is the basic right of the
patient. Confidentiality has to be maintained by all health professionals to build
trust.
Self-reflection:
Self-reflection is an essential part of nursing practice which enables the nurse to
handle the difficulties and improves the knowledge and skill. Self –reflection can
promote the learning outcomes of the nurses in nursing practice. It also
improves the self –confidence to solve problems efficiently.
Social conversation:
Social conversation is an effective way of communicating with patients. The
nurse has to communicate with the patient abiding the social manner and social
values. Social conversation is an effective way to build a therapeutic relationship
with the patient.
Creating a therapeutic environment:
2. List two (2) resources for the following Core Standards for nurses who
support people with a disability (NSW Family and Community Services)
NSW Family
Respect- the essential professional value that a nurse should possess
when she cares for a person with a disability.
Person-centered nursing- It improves the physical and mental health
of the person and prevents complications.
Community Services

Advocacy- is the basic quality the nurse which improves the services
in a beneficial way
Collaboration- The nurse must collaborate with the volunteers from
the community services to build a healthy nation.
3. What does the documentation of clinical handover contain?
Documentation is a vital part of the nursing practice. It is the tool of
communication which helps the inflow of information. Documentation of
the clinical hand over contains the information of the nurses involved in
the handover process (Pascoe,2014).Other information is the time and
date of hand over and the information shared through oral communication
during hand over.
4. Outline why each of the following is an essential element of communication
with patients, family, and colleagues:
Effective communication is essential to maintain therapeutic relationship
with the patient. Professional relationship improves the relationship with
colleagues. Listening, trust, honesty, confidentiality, respect are the
essential elemental of communication with the patients, family, and
colleagues.
5. Give examples of 2 factors that facilitate and 2 factors that inhibit
communication
Supportive factors
 Listening
 Trust
Inhibiting factors
 Language and cultural barriers
 Lack of interest
6 a) How should information technology be used in communication?
Responses will vary.
Information technology is the communication tool of the new millennium. It has to
be used in the Medical field to pass on the information of patient, investigation,
organ donation, blood donation, information’s about health professionals and for
emergency need (Macdonald, 2016).
b) What is professional email etiquette?
Professional email etiquette is written communication made between
professionals with respect and dignity.
c) Find an example of an email policy in a health care setting. Describe, in
your own words, its important elements.

Email rule in the nursing practice is formulated in a professional manner
abiding the usage of professional language and must adhere to
confidentiality in handling patient information.
7. Why is nursing documentation important? What are the legal implications if
a nurse (EN or RN) fails to document her findings on a patient?
Documentation is an essential tool in nursing practice. It helps to pass on
the information to the nurses and other health care professionals. Failed to
document or false information in the documentation is considered to be
negligence and malpractice in nursing practice which is considered to be
an offense.
8. List four principles and four processes and practices of open disclosure
according to Australian Open Disclosure Framework?
Principles:
1. Timely communication
2. Acknowledgment
3. Apology
4. Confidentiality (Watson,2015).
Processes and Practices:
1. Assessment of incident
2. preparation for open disclosure
3. Engaging in open disclosure
4. Completion of process (Watson,2015).
Hypotension:
Blood pressure that is lower than the normal range is called hypotension.
Brady cardia:
A heart rate that is lower than the normal range is known as bradycardia
Cardiomegaly:
Enlargement of heart is referred to as cardiomegaly
Asepsis:
Absence of micro-organisms like bacteria, virus, and fungi that causes
infection is called
Asepsis.
Nosocomial:

Infection that is acquired by the patient during the period of hospitalization is
referred as Nosocomial
9. Define sensory loss. List six communication strategies an EN should follow
within scope of practice while communicating with a patient with hearing
loss.
Sensory loss is impairment of one sense or more than one sense is said to be
sensory loss (Newto, 2013).
Communication strategies
 Maintain eye to eye contact
 Remove communication barriers from the environment
 Maintain proper distance
 Write down the important messages
 Speak loudly and clearly
 Repeat the important messages if needed(McKee,2015).
11. What are three allowable aspects of social media use, and three forbidden
actions or behaviors for an EN working at the Royal Children’s Hospital, according to
their policy?http://www.rch.org.au/policy/public/Social_media/
Allowable aspects of social media
 The nurse must disclose and discuss the available information only
 The nurse must maintain accuracy in the published content
 The nurse must maintain be politeness and respect in all interactions.
 The nurse strictly follow the terms of use
Forbidden actions of Social media
 The nurse must not use or post the material that is offensive
 Must Use the RCH email address
 The nurse must be aware of their boundaries in using social media
 The nurse must not use the identity of the other person
References
Macdonald, L. M. (2016). Expertise in Everyday Nurse–Patient Conversations: The
Importance of Small Talk. Global qualitative nursing research, 3,
2333393616643201 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5342634/
McKee, M. M., Moreland, C., Atcherson, S. R., & Zazove, P. (2015). Hearing loss:
communicating with the patient who is deaf or hard of hearing. FP essentials, 434,
24-28 https://europepmc.org/abstract/med/26161525
Newton, V. E., & Shah, S. R. (2013). Improving communication with patients with a
hearing impairment. Community eye health, 26(81), 6–7
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3678307/

Pascoe, H., Gill, S. D., Hughes, A., & McCall-White, M. (2014). Clinical handover: An
audit from Australia. The Australasian medical journal, 7(9), 363–371.
DOI:10.4066/AMJ.2014.2060
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4185328/
Watson, B. M., Angus, D., Gore, L., & Farmer, J. (2015). Communication in open
disclosure conversations about adverse events in hospitals. Language &
Communication, 41, 57-70.
https://www.sciencedirect.com/science/article/pii/S0271530914000755
Assessment Task 1 – Questioning Marking Guide
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assessment task 1 – Scenario.
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model answers.
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their answers.
 Answers provided within the word limit
 Referencing is APA - consistent and satisfactory
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