This report examines the knowledge, skills, and behaviors (KSB) required by HR professionals within H&M, focusing on how these elements contribute to organizational growth through effective performance management. It includes an analysis of an employee's skills audit to identify training and development needs, followed by a creation of a professional development plan tailored for an HR officer. The report further explores the differences between organizational and individual learning, emphasizing the significance of continuous professional development in achieving sustainable business performance. Additionally, it evaluates various approaches to performance management, illustrating how they support a high-performance culture and commitment within the organization, ultimately aiming to enhance employee engagement and provide a competitive advantage.