HNBS 304 Management and Operations Assignment - Tesco Report

This report provides a comprehensive analysis of management and operations, using Tesco as a case study. It begins by defining the roles of leaders and managers, contrasting their approaches and responsibilities. The report then evaluates different leadership and management examples within Tesco, exploring conflict resolution and adapting to rapid changes. It explains various leadership models, including situational leadership, contingency theory, and task-oriented theory, discussing their strengths and weaknesses. Furthermore, the report delves into operational management methods such as Six Sigma and Lean Manufacturing, detailing the roles of managers and leaders in these processes. Finally, it examines key elements of the business environment relevant to Tesco, offering a well-rounded perspective on the company's operational strategies and leadership approaches. The report is structured into two main parts, aligning with the assignment brief's requirements and providing a thorough understanding of the subject matter.

Management &
Operations

Contents
INTRODUCTION...........................................................................................................................1
PART 1............................................................................................................................................1
TASK 1............................................................................................................................................1
P1. Define role of leader & manager...........................................................................................1
TASK 2............................................................................................................................................3
P2 Evaluate different examples of leader & manager in various conditions...............................3
P3 Explain models in comprehensive manner............................................................................4
PART 2............................................................................................................................................6
TASK 3............................................................................................................................................6
P4 Determine various methods to operation administration and role of manager & leader in it 6
P5 Importance in relation to supervision operations in complete goal of chosen organisation. .7
TASK4.............................................................................................................................................8
P6 Explain various element of business environment in detailed manner..................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operation is significant for gaining goal of company in pre-decided time
period. It aids assistance in handle different functions of company in appropriate way. This
assignment is depending upon Tesco. It is famous organisation located in UK. It was given by
Jack Cohen in year 1919. They provide different kind of products to its customer for satisfy
them. In context of groceries, Tesco focuses on exploring organisation around globe with
executing its organisation in 11 countries. They focus on bringing their Organisation in US in
year of 2013 and also expanded their organisation into clothing, finance, and so on. . The primal
aim of company is to target user for accomplishing profit margin in upcoming time period. The
purpose is to adopt leadership model for executing various function in proper manner. They offer
different kind of data related to different models that related with leadership and Management in
better way (Budd and Ison, 2020).
PART 1
TASK 1
P1. Define role of leader & manager
Introduction to the company
The manager emphasised on using different policies that offer direction to execute different
work in an appropriate manner. TESCO is famous organisation located in UK. It was given by
Jack Cohen in year 1919. They provide different kind of products to its customer for satisfy
them. In context of groceries, Tesco focuses on exploring organisation around globe with
executing its organisation in 11 countries. They focus on bringing their Organisation in US in
year of 2013 and also expanded their organisation into clothing, finance, and many more.
The leader is individual person whose primal aim is influencing its subordinate of company.
In context of Tesco, the leader emphasised on influencing its subordinates in proper manner that
help in accomplishing objectives in timely way. The leader focuses on allotting task or work to
staffs that help in increasing level of productivity of organisation.
Role of leader
 The leader emphasised on accomplishing objectives in targeted time period.
 The leader focuses on providing direction for achieving vision of company.
Characteristics
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 It is significant for leader to possess good communication skills which help in motivating
subordinate for executing work.
 The leader focuses on increasing motivation level of subordinate that assists in staffs in
performing task in proper way.
The manager is determined as a person emphasis on maintaining plan, organise a structure
and also focuses on providing direction to staff member for executing function in proper way.
Role of manager
 In reference of Tesco, the management team emphasised on increasing tactics that help in
achieving vision of company.
 The manager plays a significant role in offer suitable data to staffs in context of
procedure (Dalaklis, 2017).
Characteristic of manager
 In context of Tesco the management team emphasis on possessing communication skill in
order to perform various activities in proper manner.
 It is important for management team to provide new opinions for various functions
performed within organisation.
Difference between leader and manager
Basis Manager Leader
Meaning The manager is determined
as a person emphasis on
maintaining plan, organise a
structure and also focuses
on providing direction to
staff member for executing
function in proper way.
The leader is individual
person whose primal aim is
influencing its subordinate
of company. In context of
Tesco, the leader
emphasised on influencing
its subordinates in proper
manner that help in
accomplishing objectives in
timely way.
Approaches In context of Tesco the
manager emphasis on
having communication skill
The leader focuses on
increasing confidence level
of subordinate that assists in
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in order to perform different
activity in proper way..
enhancing subordinate for
executing task in proper
way.
Subordinate Workers are considered as
staff of management team
(Vuchic, 2017).
Followers are considered as
staff of leader.
Style Transactional style. Transformational style
TASK 2
P2 Evaluate different examples of leader & manager in various conditions
There are various kinds of responsibilities that are performed by leader as well as manager
in various situations. In reference of chosen organisation, there are various kind of changes that
is occur within business for satisfying requirement of individual person during particular phase
of time period.
Conflict resolution it provide description regarding action that help in resolving different
kind of problem which occur within an organisation that enforces adverse effect on activity and
function of organisation and also performance of subordinate. For example in reference of Tesco
the condition of resolving different type of problem that assists in creating products and services
according to requirement of its user that increases or enhance productivity levels and profit in
future period of time. It assists in accomplishing aim and objective and also helps in building
appropriate member of team while executing work with team and taking appropriate decisions
during particular phase of time period (Engler, Becker and Hoffmann, 2016).
Role of leader the leader is significant for resolving different kind of issue in an
appropriate manner. In reference of Tesco, it is the duty of leader to clarify vision of company
for executing work that help in achieving goal. It is important to possess proper communication
with member of team that help in dealing with complexity and issue to its staff member that help
in accomplishing favourable results during particular phase of time period.
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Role of manager in reference of Tesco, the manager is very significant for maintaining
proper strategy and allotting task that must be achieved in proper manner.
Rapid changes there are various types of changes which must be arise within business
organisation for satisfying and fulfilling requirement of its user. There are different kind of
advantage in context of commodity and services that is given by organisation according to need
of its user. For instance, the management team of Tesco emphasized on bringing modification in
providing different kind of services and also adopt latest technology that help in achieving
competitive advantage at marketplace.
Role of leader herein the leader emphasized on selecting competent subordinate for
executing various work in an appropriate manner.
Role of manager is significant for maintaining proper strategy in order to perform
different work in an appropriate way.
P3 Explain models in comprehensive manner.
Situation leadership Theory the leader focuses on executing responsibility as per differ
situation. There are various kinds related .to forms of leadership like selling, delegating and
participating as well as many more. In context of Tesco, the management team emphasis on
using proper theory in various situations that offer direction to staff member for executing work
in appropriate way by resolving various kind of issues which is arises within company.
Strength this is effective in offering motivation to it subordinate as well as success and
growth of staff member that help in taking effective decision which will be helpful for
organisation (Grabner, 2019).
Weakness the weakness is to not offer proper information in context of leader and that
generate confusions is considered as the major weakness for organisation.
Situational system leadership theory the leader emphasized on managing various things
in proper way and performs different duty in context of task in proper manner. Herein, the leader
emphasis on handling various things in proper way and execute different kind of duties in
context of offering task in proper way. In reference of Tesco, the person focuses on executing
accountability for offering appropriate direction to subordinate. It is important for subordinate to
offer positive environment to staff member without handling any type of issue.
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Strength this model is superior for new organisation because it is important to assign work
to subordinate in systematic way by considering policy related to organisation that assists in
accomplishing favorable results in future period of time.
Weakness the Primal weakness is it occurs complexity while managing various activity
within business organisation in proper way.
Task-oriented theory the individual person focuses on achieving favourable results in
future period of time. Therefore, there are different kind of strength and weakness that is given
below:
Strength the capability is to clarify requirement of company by its leader.
Weakness the weakness of this theory is that it is a complex for bringing innovative ideas
within business organisation that decreases moral of subordinate.
Contingency Theory of leadership as per this theory, it has been analysed that the
appropriateness of leader is contingent which is adopted by leader in various situations of
organisation (Jones and Dwivedi, 2018).
System Theory of leadership help the leader for generating condition of organisation who
perform their work for enhancing level of productivity and handling function of company in
systematic manner. Therefore, it is necessary to have appropriate administration for conducting
various functions of organisation.
The MBO is determined as management model which offer explanation in respect of goal
that must be achieved it in timely manner. They emphasis on offering appropriate contribution
that help in achieving objective in stipulated period of time. In reference of Tesco, it is important
to apply various concept to company that enhances effectiveness while executing various works
in context of subordinate in proper way.
Chaos theory there is different kind of thing that requires modification that is connected
to the economics and also brings changes in behaviour of its customers during particular phase of
time period. In context of Tesco, it is important to use various concept related to business venture
that is helpful in bringing innovation within business organisation.
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PART 2
TASK 3
P4 Determine various methods to operation administration and role of manager & leader in it
There are different kind of approaches within management of operation that must be
obeyed by company for accomplishing or increasing productivity and share of market by
executing at wider level. In context of Tesco, their focus is on performing their function at larger
level and deal with various or different functions of operation management that is given below:
Six Sigma is determined as an approach that is connected to enhancing quality of goods
and reducing cost that is linked with product by decreasing wastage. It is determined as a popular
way that is adopted by Tesco to minimise wastage related to resources and enhances quality
related to product in order to increase benefit in future period of time.
Role of Tesco of leader and manager: Six-Sigma adopts various stages that included six
levels for decreasing defect in goods which is sold by Tesco. This level improve and control
different function and activities in an appropriate way.
Lean manufacturing is determined as a method that is used by business organisation in
order to increase or enhance productivity within company and assess every product by reducing
its price. This is useful to organisations such as launching new product and using resources in
proper way that help in accomplishing competitive advantage over rivalries at Marketplace.
Role of Tesco of leader and manager for managing success of different activity and
functions of organisation, there are five stages which included in lean principal like value
implement towards work and they offer help to manager of Tesco for assessing need of customer
in order to satisfy them (Lee, Seo and Siemsen, 2018).
Role of manager and leader in operation management
Manager as well as leader within business organisation is very important while executing
different jobs that is connected to operation management within company and apply different
approaches that are given below:
Guiding and monitoring activities The major role which is played by leader within
company to provide guidance to subordinate to maintain or manage operation management and
control performance of various subordinate and achieve target that is connected to goods and
services.
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Arrangement of resources for executing different work, it is significant for company to
arrange resources in proper way as per the need of goods and services which is provided by
company to its user at Marketplace.
P5 Importance in relation to supervision operations in complete goal of chosen organisation
It is important for operational manager help in accomplishing favourable results within
company. It determines that there are different types of system that is adopted by business
organisation for executing different operation within company. There are different kind of tactics
like Six Sigma, total quality management and so on that assist in decreasing price and wastage.
In reference of TESCO, it is important to have a proper use of resources by adopting different
approaches that assists in understanding significance related to procedure of management of
operation. It helps in enhancing efficiency level and executes various functions in proper way. It
is important to have proper vision for smooth running of company.
Controlling and distribution system operation management is determined as a system that
help in executing different kind of function in proper manner and their main focus is to control
and influence outflow of different kind of product according to requirement of user by
considering external environment in the market. It is a technique which is helpful for minimising
costs that is connected to supply of products and services and the main focus is on reducing
wastage. In reference of Tesco, the requirement of inventory must be analysed by reducing cost
of inventory that help in achieving favourable outcome (Raghothama, Hanchi and Meijer, 2017).
Process design operation management helps in overall designing and controlling procedure
that helps in converting vision of company for achieving positive result. There are different kinds
of level which must be followed by company for proper sequencing of team within business
organisation. The management team of company emphasized on determining whole processes
related to buying various products during a specific period of time.
Transformation of raw material into finished goods this is determined as an important
aspect that assists in conversion of raw material in goods that provided to its user. There are
various types of method that is adopted by manager for transforming raw material into goods.
There are various kinds’ types of strategy which is helpful for manager that help in reducing
price by adopting different kind of tactics like lean production, Six Sigma as well as so on.
Capacity management operation as well as management is very important for organisation
as if the company focuses on proper use of resources by using overall potentiality. In reference
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of TESCO, it is important to connect operation management that help in enhancing overall
production in order to decrease cost.
Logistic and inventory management The aim of having various inventory, it is important
to possess logistic management tools on offering goods and services to its customers in given
period of time and they focus on providing proper logistics system that help in delivering goods
within a period of time (Serhan, Lee and Yoon, 2018).
Scheduling there are various types of activity which is executed by business organisation
for executing various kind of work in proper way. In reference of Tesco, there is a requirement
of arrangement and taking a step that help in providing goods to its user according to needs of its
user. It is important to managed inventory according to the need and requirement of its customer.
TASK4
P6 Explain various element of business environment in detailed manner
There are different factors that affect on performance level of individual person and
capability of leader within business organisation. In reference of Tesco, the organisation focuses
on confronting different kind of problems while executing operations of company. There is a
need to manage different functions of company in appropriate way for improving proper
strategy. There are various factors which impose direct effect on decision taken by Tesco that is
given below:
Corporate social responsibility it is determined as a way through which different
organisation focuses on organising different functions for offering advantages to its society.
Tesco emphasised on various program related to charity that help in achieving attention of its
user.
Culture it is considered as a different belief, ethics, values that is included within
organisation. It is important for company to mange values and worth that assists in
accomplishing objective in targeted period of time. The manager of Tesco focuses on handling
culture which must be followed at workplace.
Social factor it is considered as an external factor which imposes direct effect on
atmosphere of Tesco. The manager of Tesco focuses on improving various strategies for
handling function in proper way.
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Economic factors is connected to the economic situation of country and it is important for
organisation to improve various strategy according to different economic element like tax rate,
income and so on before taking any kind of decision. All elements that are given below that
impose direct effect on decision taken by the organisation. There is a requirement of improving a
strategy that assists in implementing different kind of strategy in proper way.
Certainty it is defined as a major element that impose positive effect on decision which is
taken by leader within an organisation (Thomas, 2018).
Risk is significant element within an operational management that increases direct effect
on performance of manager before taking decisions within business organisation. It enforces
positive effect on profitability of organisation during particular phase of time period.
Alternative imposes direct effect on decision which is taken by manager while executing
different task within operation administration system. In reference of Tesco, the manager focuses
on change as per need of its user and subordinate within company.
Therefore, it has been analysed that there are different kind of factor that imposes direct
effect on decision which is taken by individual person while executing work during particular
phase of time period. It increases productivity and profitability level in future period of time.
CONCLUSION
On given assignment, it has analysed that management and operation is important for
achieving objectives of company in pre-decided period of time. The primal aim of company is to
target user for accomplishing profit margin in upcoming time period. The purpose is to adopt
leadership model for executing various function in proper manner. They offer different kind of
data related to different models that related with leadership and Management in better way
9

REFERENCES
Books and Journals
Anil, A.P. and Satish, K.P., 2019. Enhancing customer satisfaction through total quality
management practices–an empirical examination. Total Quality Management & Business
Excellence, 30(13-14), pp.1528-1548.
Honarpour, A., Jusoh, A. and Long, C.S., 2017. Knowledge management and total quality
management: a reciprocal relationship. International Journal of Quality & Reliability
Management.
James, P., 2017. Total quality environmental management and human resource management.
In Greening Pepople (pp. 35-48). Routledge.
Kiran, D.R., 2016. Total quality management: Key concepts and case studies. Butterworth-
Heinemann.
Kumar, P., Maiti, J. and Gunasekaran, A., 2018. Impact of quality management systems on firm
performance. International Journal of Quality & Reliability Management.
Madanhire, I. and Mbohwa, C., 2016. Application of just in time as a total quality management
tool: the case of an aluminium foundry manufacturing. Total Quality Management & Business
Excellence, 27(1-2), pp.184-197.
Majumdar, J.P. and Manohar, B.M., 2016. Why Indian manufacturing SMEs are still reluctant in
adopting total quality management. International Journal of Productivity and Quality
Management, 17(1), pp.16-35.
Manatos, M.J., Sarrico, C.S. and Rosa, M.J., 2017. The integration of quality management in
higher education institutions: a systematic literature review. Total Quality Management &
Business Excellence, 28(1-2), pp.159-175.
Pimentel, L. and Major, M., 2016. Key success factors for quality management implementation:
evidence from the public sector. Total Quality Management & Business Excellence, 27(9-10),
pp.997-1012.
Psomas, E.L. and Jaca, C., 2016. The impact of total quality management on service company
performance: evidence from Spain. International Journal of Quality & Reliability Management.
Sahney, S., 2016. Use of multiple methodologies for developing a customer-oriented model of
total quality management in higher education. International Journal of Educational
Management.
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