HNC/HND: Leadership, Management & Technology in Service Sector

This report examines leadership and management styles in service industries, with a specific focus on the impact of technology. It begins with an overview of classical management theory, including administrative and scientific approaches, and discusses their relevance to the Wa Pila hospitality industry. The report then explores different types of organizational culture, such as power, role, task, and person cultures, and analyzes their application within Wa Pila. The roles of leaders and managers are compared and contrasted, highlighting the functions of planning, organizing, directing, coordinating, and controlling. Different management leadership styles, including autocratic and democratic approaches, are evaluated, with a recommendation for an autocratic style for Wa Pila. Finally, the report addresses how technology, such as artificial intelligence and online booking systems, influences leadership and management activities, impacting goal setting, employee training, and overall productivity. The report concludes that organizations should embrace diverse organizational cultures and that autocratic leadership can be beneficial for problem-solving and adapting to market changes.

Leadership and
management in
service
Task 1

Table of content
• Introduction
• Classical management theory
• Types of organisational culture
• Role of a leader and a manager
• Identification of management leadership style
• Compare and contrast management and leadership style
in organisation
• Opinion on specific management and leadership style
• Technology influenced the leadership
• Conclusion
• References

Introduction
Leadership and management are used by all organisation that help to understand the
problems of employees and provide them best solution. Classical management
theory is used to understand basic needs and wants of entity and make efforts to
complete the targets. The presentation covered role of manger and leader that help
to attract customer within Wa Pila hospitality industry.

An introduction to classical management theory in relation to
hospitality industry
Classical management theory is important within organisation that relates to
basic needs of employees such as physical and economical. Every
organisation should use classical management theory that help to fill the
employee's needs and wants by making effective business decision within
entity.

Past leadership
 Wa Pila have used administrative classical
management theory that helped to manage all
business activities efficiently.
 Autocratic leadership used by management of such
industry in which decisions taken by managers only.
 Power Culture helped in past period to attain the
business goals.

Present leadership
 Scientific classical management theory is using by
management of Wa Pila that helps to accept the new
technology and changes.
 Laizee faire leadership style helps employees to get
all informations and give their opinions.
 Task culture helps to complete the task by assigning
the work among employees.

Future leadership
 In up coming period, contingency theory will be use by
Wa Pila's management that will helps to adopt new
technology in order to set the future goals.
 Democratic leadership will make feel employees good
that important part of organisation, so they would accept
changes easily.
 By using role culture in future management will divide
the role and responsibility of employees, so goals can be

Continued...
Administrative theory: This theory is introduced by Henry Fayol that defines
different activities that need to be perform within industry. It used by
management of Wa Pila as classical management theory that helped to
understand the goals and made efforts to attain them. The Wa Pila's
manager defines different type of business activities and divide it among
employees in order to achieve goals. The main object of this theory is to
focus on performance and achieve business goals. It considers basic
components such as:

Continued...
Planning: The manager of Wa Pila build solid planning that is used to set the goals
and objective of entire business.
Organising: Wa Pila's manager focuses on planning and organise the business
activity that help to take human resource and non human resource collectively
in for accomplishing targets.
Directing: Wa Pila's manager give guidance and direction to its employees that
help to understand the work environment and staff perform well within
hospitality industry.

Cont..
Coordinating: The superior of Wa Pila coordinates with staff and understand their
problems which is arising within organisation and solve it by using technical
skills.
Controlling: This is ending element which is necessary for all organisation such as
Wa Pila's manage records the performance and control the business activities
that help to attain targets and make profitable organisation.

Cont..
Contingency theory: It is totally depend on situation and management
behaviour which influences the business. It will be consider as future
classical management theory that will helps to accept new technology
such as Artificial intelligence, Air bnb etc. Such as Wa Pila is facing low
turn over because lack of customer. To cope up with this situation manager
need to focus in situation and think about changes that will help to raise the
number of customers. By using this theory manager will make solid strategy
such as to introduce new product and services by using new technology. This
will help to create interest of people and they will get services from Wa Pila.

Types of organisational culture
Organisation culture is the system which is used to share values,
assumptions and beliefs that defines how people behave and solve
their problems. Such as Handy's theory is used to define the various
organisation culture which is stated as:
Power: This culture contains rules and regulations which is formulated by
manager of Wa Pila to judge the employees and make decision in
order to achieve goals. Such culture used by management in
previous time that helped to attain goals by using power.

Cont..
Role: Wa Pila can use this culture by delegating the role and responsibility
between employees. Additionally, this culture can help to solve the ethical
conflicts because every employee has different role and responsibility. It
will be use by Wa Pila's management by assigning role and responsibilities
of employees according to their skills and capabilities, so goals technology
can be use in their organisation.

Cont..
Task: The Wa Pila can use task culture by assigning particular task among employees
according to speciality. By using this culture every organisation can achieve goals because
expertise people focus on task and make efforts to complete task.
Person: As employees are important part of every organisation who help to achieve goals
which is decided by Wa Pila's manager. Person get the target or goals and perform well
within industry.
Wa Pila is using task culture that help to work properly such as employer assign the task
according to their specialisation and provide training that help to complete task in given time
period. In this task culture, employees are responsible for their decision who accept the
challenges and solve business problems.

Role of a leader and manager
Leader: Leader is the person who guides the staff and motivate them for
accomplishing the goals of organisation.
 The Wa Pila's leaders play a role of motivator as they motivate
employees and suggest them how to work properly within
organisation.
 Wa Pila's leader focuses on specific task which is given by manager
and make efforts to complete that task in given time.

Cont..
Manager: A manager manages all function like planning, organising, staffing
and communicating and controlling the business performance.
 Manager play a role of administrator such as manager of Wa Pila
administrate the all business activities of business activities.
Moreover, they manages all business function within entity.
 Wa Pila's manager also play a role of performance monitoring in
which they record all performance of employee and monitor it that
help to improve the performance.

Management leadership style in selected
organisation
Wa Pila is using autocratic management leadership style that help employees
to share problems and get the solutions. It also help employer such as if
any company want to introduce from new technology then manager can
discuss among employees and will get feedback to implement the new
innovation. It includes free discussion among superior and subordinate in
order to take decision with the concern of all staff.

Compare and contrast management and
leadership style
Autocratic: This is used to make business decision with the help to employees that does not bound any
staff to give their opinion.
Advantages: Wa Pila can use new technology and make effective business decision in order to achieve
targets.
Disadvantages: It is time consuming process that take much time for getting suggestion from all staff.
Democratic: This is used to make business decision without sharing information with employees that
creates conflicts in company.
Advantages: It can help Wa Pila'a manager to make decision in less time and get work done from
workers within organisation.
Disadvantages: if Wa Pila uses this then there is chances to create conflicts among staff because not
concern of all staff.

Opinion on specific management
leadership style
It has been recommended that autocratic leadership style is good for Wa Pila
that help to solve problems with employer. For instance, if any changes
come in market place then manager will find the reason and will try to
cope up with changes that leads to sustain in competitive market.

Technology Has Influenced All The
Leadership And Management Activities
Technology has influenced all leadership and management
activities such as Wa Pila is bring new technology that is
Artificial intelligence and book in advance. In this case, the
management and leadership activities get influence for instance
management has to set up goals by understanding the employees
problems. And they need to conduct training and development
programme for employee so they can accept challenges. Where
as leaders of Wa Pila will motivate employees by increasing own
and employees skills that influences new technology.

Technology influence the leadership
Technology influences leadership and management such as Wa Pila
introduced from new innovation like booking a table, digitally payment
and robot services that influence management. By using this technology
work burden of company get less and mangers can perform better.
Moreover, leader can achieve particular goals by using new technology
that help to increase productivity and profitability.

Conclusion
All organisation should use different type of organisation culture that help to
perform accordingly within organisation. Autocratic leadership is helpful
for organisation that help to transform the ideas among employees.

Reference
Bittle, M. J., 2015. A new vision and leadership challenge: implementing the
Affordable Care Act to improve the organization and delivery of health
care services. Journal of Public Health Management and Practice. 21(1).
pp.59-61.
Arif, S., Ilyas, M. and Hameed, A., 2013. Student satisfaction and impact of
leadership in private universities. The TQM Journal. 25(4). pp.399-416.

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