HND Unit 13 Managing HR: Strategies for London Nursing Home

This report delves into the intricacies of managing human resources within the health and social care sector, specifically focusing on London Nursing Home. It explores various factors crucial for effective recruitment, ensuring adherence to legislative and policy frameworks, and recommending optimal selection approaches. The report also examines theories of individual interaction in groups, evaluating strategies for promoting effective teamwork at different organizational levels. Furthermore, it assesses performance appraisal methods, identifies training and development needs, and analyzes strategies for continuous employee development. Finally, the report explores leadership theories applicable to the healthcare workplace, analyzes working relationship management, and evaluates the influence of management approaches on personal development. This assignment solution is available on Desklib, a platform offering study tools and resources for students.

Qualification Unit Number And Title
Higher National Diploma 13 – Managing Human Resources in H&SC
Student Name And Group Number Assessor Name
Date Issued Completion Date Submitted On
Assignment Title Managing Human Resources in H&SC
Learnin
g
Outcom
e
Learnin
g
Assessmen
t Criteria
In this assessment you will have
the opportunity to present
evidence that shows you are able
to:
Tas
k
no.
Evidenc
e
(Page1.1
1.2
1.3
2.1
2.2
3.1
3.2
3.3
4.1
4.2
4.3
Learner Declaration
I certify that the work submitted for this assignment is my own and research sources are
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fully acknowledged.
Student signature: Date:
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Table of Contents
Introduction...........................................................................................................................................4
Task 1....................................................................................................................................................5
1.1 Explain the factors that need to be considered when planning the recruitment of individuals to
work at London Nursing Home.........................................................................................................5
1.2 Explain how relevant legislative and policy frameworks of the home country influence the
selection, recruitment,and employment of individuals to work in London Nursing Home (M1).......6
1.3 Evaluate the different approaches that may be used to ensure the selection of the best
individuals and make recommendations for London Nursing Home (M1 and D1)............................7
Task 2....................................................................................................................................................9
2.1 Explain the theories of how individuals interact in groups in relation to the types of teams that
work in health and social care............................................................................................................9
2.2 Evaluate the approaches that may be used by staff at different levels to develop and promote
effective team working at London Nursing Home (D1)...................................................................12
Task 3..................................................................................................................................................14
3.1 Explain the ways in which the performance of individuals working in health and social care can
be appraised.....................................................................................................................................14
3.2 Assess how individual training and development needs can be identified at London Nursing
Home (D2).......................................................................................................................................16
3.3 Analyse the different strategies for promoting the continuing development of individuals in the
health and social care workplace (D3).............................................................................................17
Task 4..................................................................................................................................................18
4.1 Explain theories of leadership that apply to the health and social care workplace (D2).............18
4.2 Analyse how working relationships may be managed at London Nursing Home......................20
4.3 Evaluate how own development has been influenced by management approaches...................22
Conclusion...........................................................................................................................................23
References...........................................................................................................................................24
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Introduction
Health and social sectors required special attention with respect to HR sector as they wanted
professionals in the sector. This assignment focused on the training to provide the
finesttechnique to employ the working supervise for London Nursing Home. This study
provides the mechanism for hiring suitable member of staff for the London nursing home. All
the frameworks and legalities are taken into account which London Nursing Home required
during recruitment procedure. It further, informs the best way to the growth of effective and
best working team within London Nursing Home. It also includes the training and
engagement of working members to retain them informed about the requirements of the
London Nursing Home and provide all the required sections for developing employees as per
the requirement and needs of Nursing Home. It gives conclusion with the assessment of the
HR styles such as leadership style etc. That shall be suited to the leader in the London
Nursing Home.
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Task 1
1.1 Explain the factors that need to be considered when planning the recruitment of
individuals to work at London Nursing Home
Recruiting the perfect candidates for the job in the health sector can be considered as one of
the crucial factors. Following are some of the aspects which can be taken into consideration
while searching for the suitable candidates for London Nursing home:
 For the succession planning various things has to be evaluated like what will be the
position of the employee in the organization, how many vacancies are there, whether
the organization requires a part-time or full-time job, applicants (Leigh & Blakely,
2016).
 The organization is required to set some type of standards based on their goals and
policies so that the best candidate can be picked out who will be willing to work as
per the company norms.
 Some legal guidelines that are set by the local government authority should not be
violated like the safety guidelines for workers, working hours of a worker, health
policies etc.
 Before starting the recruitment process, the final expenditure like the cost of
recruitment, the cost of training and developing their skills should be calculated
beforehand for making the selection process transparent financially.
 The HR should prepare a job description which will include the roles and
responsibilities of the candidates after joining the institution and also the details about
the qualifications and experience and also personal attributes that are required by the
organization.
 In the end, a job specification is to be prepared which will contain all the abilities, the
skills possessed by the candidate and the knowledge that will be required for a
specific vacant post.
 Progression opportunities factors discussed here are important in the recruitment
process for an organization which will help the organization to select the best
available talent and recruits best candidates for the job. These are the important needs
for training and development purpose for the organization (Vermeeren, et. al., 2014,
pp. 35).
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1.2 Explain how relevant legislative and policy frameworks of the home country
influence the selection, recruitment,and employment of individuals to work in London
Nursing Home (M1)
Every selection process has to go through some legal guidelines. This guideline plays a
crucial part and affects the selection process hugely. These set of guidelines are made so that
the rights of a worker can be protected and the worker can't face biases or harassment in the
workplace. London nursing Home follows the guidelines set by the United Kingdom as these
guidelines are made by the local government of the country where the organization is
established. For making the procedure of selection and recruitment of the candidates fair for
everyone, different kind of rules and regulations are laid down by the government.
Employment policy and legislation employment act 2002 includes all the rights for workers
that follow in the London nursing home like regulations for dispute at the workplace, equal
rights for payment, guidelines for leaves, policies for employment is considered as one of the
crucial legal policy for organizations in the UK. These rights influence recruitment like the
selected employee feel flexible environment in the workplace and also know right there
rights. These rights attract the recruitment by the organization legal policies and rights.
The act of 2004 demand that all the employees of the health care department must get equal
opportunity in the field of training, skill development, working hours and leaves. In the
organization that influences the recruitment and the working staff because by the right they
get equal opportunities and rights.
Equality Act of 2010 include terms like making all the employees equal irrespective of their
age, gender, race, creed, faith, sexual orientation, and inabilities.The direct, indirect and
victimization in the workplace is protected by the sex discriminationact of 1975. By these
actions, the employee gets equal rights without judging their gender these guidelines help to
take action if they need if they see something wrong with them and other also. The act that
makes the workers get equal payments for irrespective of sex and post is included in the
Equal pay act. In the past year's many acts have been developed like Disability discrimination
act 1995, Race discrimination act 1992 and Data Protection Act 1998 which protects the
rights of the workers while managing to keep the workplace ethical. These acts are very
crucial for an organization in every sector so that all workers can work in harmony and can
attain equal rights among themselves (Collins, 2016, pp. 65-75).
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1.3 Evaluate the different approaches that may be used to ensure the selection of the
best individuals and make recommendations for London Nursing Home (M1 and D1).
Just like any other sector the health and safety sector also have some pre-defined set of skills
and experience that can be used by the organization in their growth. The Human Resource
department takes care of all the recruitment and training process in the organization. Below
are the steps that are performed while interviewing for the best available candidate:
Recruitment
 Informing the general public that your organization is hiring by advertising them on
social media, newspaper or even magazines so that they can be aware of the job
openings in the organization.
 HR team can ask for references from existing employees. A large number of new
candidates come to know about the job posting through their relatives or friends who
currently work in the organization. These references can be interviewed while
searching for the suitable candidates.
 The notice board of the organization can be used to inform the customers and the
visitors.
 The received applications for the post must be evaluated and some of the forms
should be shortlisted which are best suited for the post.
Selection
 The shortlisted candidates must be called in for the interview round that is conducted
by the panel of experts. These interviews can consist of skill tests like aptitude,
reasoning, psychological etc.
 Candidates who are money-oriented should be differentiated from work-oriented
candidates as this can change the working atmosphere as the money-driven candidate
who will become an employee of the organization to motivate other employees to
work for money rather than working for the organization to show loyalty
(Chandrashekar & Sahin, 2014).
 Once the candidate clears all this aptitude tests, he is called for the final discussion
round for salary discussion and his availability to join London Nursing Homes. The
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roles and responsibilities are conveyed to the candidate if he joins the organization
along with some extra information like working environment etc.
 All the paperwork and logistics details are completed once the candidate finally joins
the London Nursing Home.
Recommendation
 Online posting of the job description can be done by the organization for attracting a
large number of recruitment.
 Use Internal recruitment to fill the vacant position from any suitable employee within
the existing organization.
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Task 2
This section will include the theories which explain the individual interactions in clusters in
context of the various types of groups within the health and social care such as London
Nursing Home. The various approach will be evaluated which can be used by employees at
dissimilarstagesof promoting and developing actual team occupied.
2.1 Explain the theories of how individuals interact in groups in relation to the types of
teams that work in health and social care.
Teamwork is an important aspect which helps in the growth and development of the
organisation. There are many stages included in team building such as clarification of the
collective goal, identification of the inhibitors which prevent the employees from reaching
their goal, use of enablers that assist them and measuring and monitoring the process for
ensuring whether the goal is achieved or not. In the working environment of London Nursing
Home, there are many teams which use their ideas for attaining the objective of the
organisation. Some of the teams are management team, virtual team, project team and others
who use the teamwork theory for interacting with the customers in an effective and efficient
way. Bruce Tuckman is a psychologist who came up with the concept of teamwork theory.
This theory is used within the working environment of London Nursing Home for improving
the interaction with the team. The Tuckman’sphases of group development are listed below:
Forming- This is the initial phase in which each and every memberrecognise the response
and opinion of their teammates. As per the ideas of Tuckman, each team of London Nursing
Home will recognize each other by having a proper conversation with each other (Study.com,
2018). Through this stage, the team will be able to determine how the team will be organised
and who will be responsible for what.
Storming- In the second phase, the conflict and competition areasits greatest. In the working
environment of London, Nursing Home conflicts and issues take place which affects the
organisational structure in a negative way. In this stage, the solutions are developed for
solving the issue. Proper communication and discipline within the organisation will assist the
team in focusing towards the goal.
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(Source: Author)
Norming- In the third step of development, the team members will start adjusting with the
skills and behavior of colleagues. In the London, Nursing Home agreement and consensus
will be formed within the team so that they will respond well to easing the leader. The team
members will become attentive towards their work in achieving the goal.
Performing- This is the fourth step of the development in which the team will become
strategically aware of their work. According to this theory, in London Nursing Home the
team member will start participating in the work for its completion before the deadline.
Adjourning- This is the final step of development in which the team member of London
Nursing Home complete their project and work for their new ventures.
Belbin teamwork theory explains that each and every team member understands the needs
and demand of their colleagues. In Belbin teamwork theory nine roles are played by the team
which includes the plant, co-ordinator, supplyagent, monitor assessor, shaper, team
employee, implementer, broader finisher and professional (Omar, et. al. 2016, pp. 109-113).
In the London Nursing Home, the task needs to be allocated to each member of the team for
attaining the goals and objectives of the organisation.
Woodcock teamwork theory explains that four members are divided in each underdeveloped
group. In the London, Nursing Home same process will be done for analysing the number of
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Adjourning

employees for training and development session. Through this, the supervision of London
Nursing Home will analyse the skills and abilities of their employees in the context of work.
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2.2 Evaluate the approaches that may be used by staff at different levels to develop and
promote effective team working at London Nursing Home (D1).
It is essential to improve and endorseactive team functioning within London Nursing Home
as this will assist in motivating the worker in improving their work in an active way. The
approaches which can be used by the workers for promoting and developing effective team
working within the organisation are as follows:
Diversification of skills and personality- The multi-disciplinary team is the group of health
care members who are having various skills such as a psychiatrist, social workers, doctors
and others. Their role is to provide specific services for managing the health issue of the
patient. The activities of the team mainly work together for taking care of the customers by
using care plan (Chesluk, et. al. 2013, pp. 933-947). This approach helps in promoting the
effective team working within the organisation.
Common purpose- The clearly defined purpose consists of the collective interests and
demonstrates the shared ownership. In the context of London Nursing Home, the team
workers need to develop a common goal and purpose within the team. This will be helpful in
improving the reliability and accuracy of the task because the skills and abilities of the
employees will be combined for attaining the goal.
Effective leadership- The recruitment of good leaders within the organisation helps in
attaining the goals and objective of the organisation. The advantage of having effective
leaders in the London Nursing Home is that they can use their skills in inspiring and
impacting their teams to run smoothly and proficiently.
Effective communication- In the working environment of London Nursing Home, effective
communication can be used by the workers for knowing the reviews and opinion of others
regarding their work. The sharing of ideas and suggestions within the organisation helps in
promoting the effective team working.
Group cohesion- Group cohesiveness can be used by the workers on their team. This is a
multi-faceted process divided into four steps social relations, task relations, perceived unity
and emotions (Chesluk, et. al. 2013, pp. 933-947). It allows the team members to work
together for achieving a common goal in an easy and positive way.
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From the above discussion, it has been analysed that Woodcock’s Analysis of Team
Development and Belbin theory helps in interacting in groups within the health and social
care. All the above approaches are important and need to be adopted by the management of
London Nursing Home for developing the teamwork skills.
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Task 3
Introduction
This section talks about the various methodswhere the presentation of employed workers in
the London Nursing home will be assessed. The training and development needs will be
assessed which were identified at London Nursing home.
3.1 Explain the ways in which the performance of individuals working in health and
social care can be appraised.
The management of London Nursing Home needs to use various appraisal techniques for
motivating the performance of individuals working within the organization. In general,
performance is defined as the performance of employees carrying out jobs for the drive of
some type of financialargument within the firm. Following are ways that can be adopted by
London Nursing Home for appraising the presentation of staffs occupied in the health and
social care:
Performance appraisal- Performance appraisal is the traditional technique used for leading
and assisting the staffs to work efficiently and resourcefully in line with the requirements and
demand of the association. It is a regular review of the employee’s job performance
(Management Study Guide, 2018). By maintaining the record of the employee’s performance,
the organization will be able to determine the compensation packages, wage structure for the
employees. In the context of London Nursing Home, the appraisal process can be done by
establishing the standard performance and communicating these standards to the employees.
After this, the performance and feedback of employees will be noticed by the organization for
the appraisal. The appraisal interviews will be organized by providing assistants with a
director to trail in preparation for the meeting.
Management by Objective (MBO)- Management by objective is the viewpoint of
organization which rates the presentation of workers as per theaimfixed by the commontreaty
of worker and executive. The main advantage of MBO is that it helps in determining how
closely aligned an employee’s goals are to the organisational objectives. It helps in
enlighteningthe connection between workers and supervisors (Mio, et. al. 2015, pp. 325-364).
Through this, the organization will be able to measure whether the stated objectives have
been achieved or not.
360-degree appraisal- In 360-degree appraisal, the employees mainly work for a specific
time period which is discussed and critiqued by other employees. The review and feedbacks
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are directly taken from the co-workers and subordinates rather than from the supervisor. In
the context of London Nursing Home, this technique enables greater self-development of the
employees. The workers can compare his/her evaluation with the perception of others
(Shapiro, et. al. 2016, pp. 479-502). Through this, the performance of the employees can
easily be judged by the manager for further appraisal.
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3.2 Assess how individual training and development needs can be identified at London
Nursing Home (D2).
Training and development are one of the important processes for the proficiency development
of employees. Following are the ways through which the individual training and development
requirements will be recognized within the working environment of London Nursing Home:
Monitoring performance- Monitoring performance is the excellent way to gain the review
and feedback about the employee’s performance(Verma, et. al. 2016, pp. 36-63). This simply
provides a snapshot of the performance of employees which helps in understanding whether
they stand in the particular standard or not. By supervising the working of staffs, the manager
can analyse the working process and other aspects of employees. If they will fail to do so then
there will be need of training program within the organisation.
Career development planning- The career development planning is important because it
helps in London Nursing Home in keeping up to date with the process and data of the
employees. The continuous meeting within the organisation will be able to highlight the
issues and problems within the performance of employees. With the help of career
development planning, the management of London Nursing Home will also be able to
monitor and evaluate the working of employees for knowing the issue.
Teamwork- The management of London Nursing Home can combine two or three
employees for the achieving a common work. Any of the conflicts and disputes within the
team will be noticed by the organisation (Verma, et. al. 2016, pp. 36-63). The gap between
employees and managers will assist in identifying the training and development need within
the firm.
SWOT analysis- By doing SWOT analysis of the employees, the organisation will be able to
know the asset and weakness of employees.
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3.3 Analyse the different strategies for promoting the continuing development of
individuals in the health and social care workplace (D3).
The approaches for endorsing the continuous development of workers in the London Nursing
home are as follows:
Training- Training is the act of teaching the skills and abilities to the workers for attaining
the goal of the organisation. In the context of London Nursing Home, training session
provided to the employees will improve their skills for promoting the continuous
development within the organisation. With the help of training, the workers will be able to
get familiar with the new and innovative methods for communicating with the customers.
Through this, they will also use new care methods for the patients.
Implementing a staff development training plan-The implementation of staff development
training plan provides the idea for daily task and activities along with their work. This will
lead to the continuous development of workers in an effective and efficient way.
Coaching-Coaching is one of the unique opportunity to focus and move forward on the
professional and personal goal through the exploration of candid and ideas (Integral
development, 2017). In the context of London Nursing Home, the worker will be equipped
with the tools which are needed to fully grow themselves to be real in their assuranceto the
organisation.
Conclusion
This task concludes that it is important to appraise the employee performance within the
health and social care. Through this, the employees will improve their working skills in
attaining the stated goals and objective of the firm. For encouraging the continuous
development of individuals, the organisation is providing training and development session to
the employees.
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Task 4
4.1 Explain theories of leadership that apply to the health and social care workplace
(D2).
A leadership can be termed as the capability to motivate your fellow teammates or
subordinates to attain the goal in the best efficient and possible method available and the way
one can influence others staff members. The leadership theories can be subdivided into 2
types that can also be applied in the healthcare sector of London nursing home. The theories
can be named as below.
Behavioural theory - In this theory, the leadership traits and the behavior of the well-known
leaders are studied and are analyzed so that these traits can be incorporated in the upcoming
leaders. This theory also includes the study of behavioral and functions of the
budding leaders. The main belief of this theory is that one can learn the traits of
leadership instead of inheriting it from their ancestors.
Situational theory - This theory mainly focuses on the belief that the leadership is dependent
on the situation. This theory is divided further into 3 types namely:
 Belbin theory - This theory depicts that the team which is made of peoples who are
having different capabilities performed well rather than the team which is less
balanced decisions are taken up by the leader and the fellow teammates have to obey
the decisions that are taken by the leader. This can be valuable in the times of crisis
but if the leader makes all the decision all the times, the subordinates can start to get
de-motivated and start losing their self-esteem.
 Tuckman theory–Tuckman introduce the theory of group development. It consists
of mainly four stages for the development those are Forming-Storming-Norming-
Performing. Tuckaman further added that these are the main stages which need to
take into the account for building group.
 Laissez Faire Style - The leader in this is very unassertive and goes to the team for
their opinion when the team comes forward and forces the leader to communicate
with them.
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In the field of healthcare, the best leadership style that can be adopted is the democratic style
in which the team can function in the best direction of functioning. This style allows the
leader to entrust his team for the best result and every member can take part in the decision
making and other tasks. A special kind of bond is developed between the teammates when the
sharing of ideas takes place trusting the other teammates with the important decisions. This
helps the team to work together and achieve the bigger greater goal efficiently.
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4.2 Analyse how working relationships may be managed at London Nursing Home.
Trust can be used as an important tool to enable the workers to work at the highest productive
manner which in turn improve the working relations in the organization effectively. Further, a
leader should be able to respect the teams. He should always be genuine with the workforce
and value them. Good Relations are the core of any organization. It is very crucial in
maintaining a positive environment at the workplace and it also helps to develop a positive
attitude in the workers (Olivetti & Petrongolo, 2017, pp.205-30). Some of the most used
strategies to maintain good relations at an organization are listed below:
 Every member at an organization should be polite with other employees so that a
positive environment is maintained in the workplace keeping good feelings for others
which will spread the helping nature in employees.
 When a team is divided, each member should be clear of his role so that others can
work in harmony with each other. When the members will know their role then the
particular work will be completed without the interference of other workers and
workers will not be able to blame their work on others.
 For a successful team, trust is the main pillar which should be incorporated in the
workers. Trust is also the root of any team to be successful. If the workers cannot trust
each other then there can be any sharing of ideas or suggestion which can help the
team to develop.
 Communication can be considered as one of the important parts of relationship
management at an organization. Workers should encourage others to open up and
share their suggestions that will, in turn, improve the creativity of the team.
Communication can be done face to face or it can be done over the call.
 It is a worker’s responsibility to always keep checking if the leader is satisfied with
his role or his work as the leader have the bigger goal in mind which is combined
from all the work done by the team altogether. The leader will help the worker to
modify his work or do some changes that will improve the worker as well as the team.
 While preparing or presenting a report or presentation, workers should use “we” in
place of using “I” which will motivate the team to the ideology of teamwork instead
of working alone. This will also help in creating a trustful bond between the members
of the team
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 The gossips about the other teammates should be avoided completely as this can have
a large negative impact on his reputation in front of his leader and other teammates.
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4.3 Evaluate how own development has been influenced by management approaches.
Sometimes, the management approaches have affected the development of own experience:
The democratic style has largely influenced the development approach. The manager should
put forward the tasks in front of the team so that everyone can give suggestions. All the
members of the team should be open to approaching the leader and the leader should be ready
to initiate the interaction with his teammates. This style makes the team build up trust
amongst themselves help them achieve the specific goal in the most efficient method.
Teamwork - This task helped in improving the skills of team member. The coordination
between the team plays an important role to accomplish the one singular goal of the team.
This also helped in the enhancement of the team members to contribute the team. Good
communication skills, maintaining the relationship between the team, getting the solution of
the conflicts, gaining the better knowledge of other team members can help very much in
improving the performance and achieving the goal together.
Recruitment – Also became familiar with the recruitment process. The human resource
department has to go through a lot of factors before they can initialize any of the procedures.
They have to consider every legal and legislative guideline of the home country. Many things
that the HR teams have to consider include gender discrimination, any kind of harassment at
workplace, right for equal pay, protecting the employee rights.
Interacting - The different stages of the interaction can be named as forming, storming, and
norming, performing and adjourning. There are advantages and disadvantages to each of
these stages. For the prosperous completion of the particular task that is given to the team, all
these forms of interaction are very crucial for the team.
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Conclusion
All the factors that are considered in this report are taken into consideration while recruiting
and selecting the eligible candidates for London Nursing Home are successfully studied and
safeguarded in this report. The required steps that are performed while interviewing a
candidate are also listed in the report. This assignment also includes all the legislative and the
legal authorities of the local government. All the problems in the London nursing homes are
indicated individually and are sorted out in the most efficient method. The Employees are
trained to acquire the knowledge required and develop the skills that will make them to use
the standards which are set by the Care Quality Commission. All these qualities and skill set
when applied in a particular and correct manner in the organization can solve a large number
of the crisis at London Nursing Home.
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