Professional Practice Report: BTEC HND in Computing

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PROFESSIONAL
PRACTICE
REPORT
BTEC HND in Computing1 Author Name
Roll no
Email

1 Professional Practice
Contents
1 Author Name...........................................................................................................................0
1 A Range Of Interpersonal And Transferable Communication Skills To A Target Audience.4
1.1 Different Communication Strategies for Design and Delivery of a Training Event........4
1.1.1 Verbal Communication..............................................................................................4
1.1.2 Nonverbal Communication........................................................................................4
1.2 Design and Delivery of a Training Event.........................................................................5
1.3 Event Time Management..................................................................................................6
1.3.1 Prioritizing Workloads...............................................................................................6
1.3.2 Setting Objectives......................................................................................................6
1.4 Professional Schedule of Training Session.......................................................................7
1.5 Effectiveness and Application Of Interpersonal Skills During The Design And Delivery
Of Training Event........................................................................................................................7
1.5.1 Interpersonal Skills....................................................................................................7
1.5.2 Evaluation of Interpersonal Skills.............................................................................8
2 Critical Reasoning and Problem-Solving................................................................................9
2.1 Problem Solving Techniques While Demonstrating Critical Reasoning..........................9
2.1.1 Critical Reasoning of Solutions.................................................................................9
2.2 Research The Use Of Different Problem-Solving Techniques.......................................10
2.2.1 Optimal Computing Budget Allocation (OCBA):...................................................10
2.2.2 Various Interviewing Techniques For Selection.....................................................10
2.2.3 A Break Of 15 Minutes To Recover From Previous One.......................................10
2.3 Justify The Use And Application Of A Range Of Solution Methodology.....................10
2.4 Critical Analysis Of The Process Of Applying Critical Reasoning To A Given Task...11
HND COMPUTING ASSIGNMENT Student Name

2 Professional Practice
3 Team Dynamics, Importance, and Impact of Team Work Towards Professional
Development..................................................................................................................................11
3.1 Importance of Team Dynamics in Success and Failure of Group Work........................11
3.2 Working As A Team Member........................................................................................12
3.3 Team Dynamics In Terms Of Team Group Roles..........................................................12
3.4 Team Effectiveness In Terms Of Achieving Shared Goals............................................12
3.5 Evaluation Of My Own Role In The Team.....................................................................13
4 Continuing Professional Development Role in Career Development...................................14
4.1 Importance of CPD Towards Own Learning..................................................................14
4.2 Personal CPD Plan..........................................................................................................14
4.3 Motivational Theories And Their Impact In The Workplace.........................................15
4.4 Measuring effectiveness of CPD.....................................................................................16
Conclusion.....................................................................................................................................17
References......................................................................................................................................18
HND COMPUTING ASSIGNMENT Student Name

3 Professional Practice
List of Figures
Figure 1 Delivering a Training Session...........................................................................................5
Figure 2 Workshop Time Management...........................................................................................6
Figure 3: Gantt Chart Showing Professional Schedule of Training Session..................................7
Figure 4 Interpersonal skills effectiveness graph............................................................................8
Figure 5 Personal CPD Plan..........................................................................................................15
List of Tables
Table 1 Problem-solving scenarios..................................................................................................9
Table 2 Showing Team Dynamics in terms of success and failure of group work.......................11
Table 3 Evaluation of team effectiveness......................................................................................13
Table 4 Evaluation of own role in team.........................................................................................13
Table 5 Motivational theories and their effects.............................................................................15
Table 6 CPD Evaluation................................................................................................................16
HND COMPUTING ASSIGNMENT Student Name

4 Professional Practice
1 A Range Of Interpersonal And Transferable Communication Skills To A
Target Audience
1.1 Different Communication Strategies for Design and Delivery of a Training
Event
1.1.1 Verbal Communication
Verbal communication is a communication which is done by use of sounds and words to
express one; it excludes gestures and mannerisms for example when someone asks a
question to another person, simply saying ‘NO’ is a verbal communication.
1.1.1.1 Openness and responsiveness
Openness is a willingness of a person to disclose him/her in front of others and
responsiveness is how one respond to the queries of others.
1.1.1.2 Formal and informal dialogue and feedback to a range of different stakeholders
Formal dialogue is a serious text and situations with target audience; this includes
official documents, books, news reports, articles and business letters and official
speech, whereas, informal dialogue in business environment is through e-mails and text
messages. Formal and informal communication is used to persuade audience.
1.1.1.3 Academic report writing
Academic report writing is another verbal communication skill which is used to collect
the sporadic information in a single report for the benefit and effective communication
for the target audience; academic report writing is very beneficial.
1.1.2 Nonverbal Communication
Nonverbal communication is a communication which is done with the help of gestures,
emotions, body language, timing, touch but anything else without speaking.
1.1.2.1 Awareness and body language
Body language came under the fold of verbal communication because body language of
a communicator either promote the goodwill gesture or dissuade the audience; it is very
helpful skill to disseminate the message if it is used effectively.
1.1.2.2 Use of IT to enhance communication
Use of IT is very helpful either for the interpersonal or transferable communication
skills to persuade target audience.
HND COMPUTING ASSIGNMENT Student Name

5 Professional Practice
1.2 Design and Delivery of a Training Event
E V E N T O V E R V I E W
EVENT TITLE Cloud sales training workshop
EVENT DATE 04/17/2019 to 06/20/2019 EVENT TIME Variation in timming
EVENT LOCATION Different venues for different functions
EVENT DESCRIPTION Provide training for cloud services to company sales group
E V E N T C O O R D I N A T O R I N F O R M A T I O N
James cook
COORDINATOR ORG PlayTech IT solutions
TELEPHONE [phone]
MAILING ADDRESS"DAY OF" PHONE
FAX
EMAIL WEBSITE playtechitsolution.co.uk
CONTACT PHONE 1 CONTACT PHONE 2
E V E N T S C O P E
TARGET AUDIENCE Sales group who render cloud services to customers.
MESSAGING
OBJECTIVES Familiar the sales group with cloud servies.
RISK MANAGEMENT
IDENTIFIED RISKS RISK MITIGATION
Inefficient use of budget Extra amount should be assigned
Abence of teammember Extra teammembers must be present
COORDINATOR
NAME
[e-mail]
ADD'L CONTACT
NAME
ADD'L CONTACT
EMAIL
Figure 1 Delivering a Training Session
1.3 Event Time Management
Time management skill is very important and successful way to get desired results. To enhance
the efficiency of communication enormously time management skills must be required.
HND COMPUTING ASSIGNMENT Student Name

Figure 2 Workshop Time Management
6 Professional Practice
1.3.1 Prioritizing Workloads
First of all, prioritize the work because without prioritizing the work; it is probably not
possible to get smooth results swiftly and by prioritizing the work desired results can be
get because without prioritizing the work all the things will be intermingled no smooth
result will be taken.
1.3.2 Setting Objectives
Setting proper objectives is another effective way to achieve desired results because
without defining proper objectives results will be fruitless and all of the efforts will be
futile and directionless.
Aforesaid time management skills have been used to manage the time to get the desired results
and to deliver maximum in order to get maximum output. Below is the table showing time
management of a training session.
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7 Professional Practice
1.4 Professional Schedule of Training Session
Figure 3: Gantt Chart Showing Professional Schedule of Training Session
1.5 Effectiveness and Application Of Interpersonal Skills During The Design And
Delivery Of Training Event
1.5.1 Interpersonal Skills
Interpersonal skills are used to interact with one another in our daily life; a few interpersonal
skills are mentioned below which have been used during the design and delivery of training
event (Hayes, 2002).
1.5.1.1 Soft skills
Soft skills are result of combination of number of skills that enable someone to interact
effectively to enhance the efficiency.
1.5.1.2 Personal effectiveness
Personal effectiveness comes under domain of the soft skills and it covers wide range of
skills from managing time and handling stress; this skill is beneficial to persuade the
audience.
1.5.1.3 Working with others
Teamwork is the skill which is of utmost importance for a corporate environment
because without this skill no task will be completed. For an effective team work
outstanding soft skills are required.
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8 Professional Practice
1.5.1.4 Negotiating skills
Negotiating skills are imperative soft skill for interpersonal and transferable
Communication; these are helpful in every sphere. Understanding of different ways and
techniques of negotiating skills are indispensable to persuade anyone while bargaining,
in a meeting with other company members and while persuading customers.
1.5.2 Evaluation of Interpersonal Skills
Interpersonal skills are very much beneficial to attract maximum audience to attend the event;
these skills are helpful to give answers to the customer and to satisfy them regarding event.
Interpersonal skills are helpful to remove differences within team members to organize event in a
better way.
1.5.2.1 Percentage of effectiveness of interpersonal skills
Different percentage of interpersonal skills is helpful for me in organization of event. 50 percent
personal effectiveness, 30 percent working with others and 25 percent negotiating skills are
helpful in doing these tasks.
Figure 4 Interpersonal skills effectiveness graph
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9 Professional Practice
2 Critical Reasoning and Problem-Solving
2.1 Problem Solving Techniques While Demonstrating Critical Reasoning
Table 1 Problem-solving scenarios
1 2 3
Identifying glitches
occurred during
design and delivery
of seminar
Inefficient use of
budget
Absence of team
members
Time
mismanagement
Deconstructing
huge glitches into
smaller ones
Steps of events
are not well-
calculated
Funds are not
properly
collected from
sponsors
Volunteers did
not work
actively
Many members
are absent on
the day
occurring of
event
Events did not
begin and end
on proper
timings
Guest speaker
did not arrive on
time
State the new goal Budget re-
allocation
Proper interview
before selection of
team member
Proactive rather
reactive approach
for occurring events
Problem solving
techniques to work
from wrong to right
Optimal budget
cost benefit
allocation is the
best way for an
apt allocation of
budget
Use of various
interviewing
techniques
before induction
of team
members
A break of 15
minutes after
every task to
recover from the
previous one
2.1.1 Critical Reasoning of Solutions
Basically, critical reasoning is a judgment based on facts (Butterworth & Thwaites, 2013).
1- Proper budget re-allocation and another technique of optimal budget allocation are
devised because these both the techniques are workable, both at micro and macro
level respectively.
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10 Professional Practice
2- For induction of different team members, different interviewing techniques are
helpful because when a team member is selected after probing and passing tough
criteria of selection then that member will work efficiently during the occurrence of
event.
3- For proper time management, proactive rather reactive approach must be applied
because due to this approach event can be organized smoothly and time management
will be improved.
2.2 Research The Use Of Different Problem-Solving Techniques
2.2.1 Optimal Computing Budget Allocation (OCBA):
It is a concept which is used for the first time in mid-1990’s for the first time by Dr.
Chun-Hung Chen. Basically, this approach intends to maximize the overall simulation
efficiency for finding the most suitable decision. OCBA is mostly used in Scandinavian
countries.
2.2.2 Various Interviewing Techniques For Selection
For induction of the most suitable individual in public as well as private bureaucracy for
any post, he/she has to pass through various interviewing techniques throughout the
world. CIA has the toughest criteria for induction of an individual for their services.
2.2.3 A Break Of 15 Minutes To Recover From Previous One
A break of fifteen minutes is a technique which was firstly introduced in US to manage
the time effectively. According to this method after every one and half hour, there is a
break of fifteen minutes to revamp the events which will occur after fifteen minutes.
2.3 Justify The Use And Application Of A Range Of Solution Methodology
The aforesaid methodologies mentioned regarding solutions have number of uses which can be
justified optimistically because pessimistic approach is highly not recommended. These
methodologies are useful in order to fetch the pertinent solution of problem, whereas, without
these methods no one could get the apt solution to the occurred during any event (Butterworth &
Thwaites, 2013). Moreover, application of these methodologies cannot be neglected because
desired results are difficultly gotten without application of these methodologies.
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11 Professional Practice
2.4 Critical Analysis Of The Process Of Applying Critical Reasoning To A Given
Task
Application of critical reasoning on the whole process mainly to get solutions is extremely
valuable, adorable and commendable; a deep thinking is immensely advantageous to devise the
favorable solutions to resolve the problem regarding the issue occurred. Another significant
feature behind critical reasoning is that arguments are based on facts, so the solution for any
problem is based on proper facts, figures and reasoning. In this way proper working is done in
order to get the most apt solutions which a quite helpful to do improvements in this tasks because
improvements will lead towards better future. Critical reasoning always brings positive results
and gives clarity with proper arguments.
3 Team Dynamics, Importance, and Impact of Team Work Towards
Professional Development
3.1 Importance of Team Dynamics in Success and Failure of Group Work
Table 2 Showing Team Dynamics in terms of success and failure of group work
Case of Team Success Case of Team Failure
An informal environment that promotes
a culture of mutual understanding
(Franz, 2012).
Encourages every team member to take
part in a team discussion, understanding
each other opinions, consensual agreement
and disagreement on decisions, and having
clarity of assigned work.
Self-confidence and moral go up when
positive feedback received on the
completed task.
Team building activities to develop mutual
understanding and adjustments with
members with varying backgrounds.
Provide a sense of trust, so that members
A member who does not express his
opinion and always agree to the
leader.
Group member tries to disrupt the
flow of information.
A member who rigid in his opinion
and raise hurdles in decision
making.
A member who is not socially
active and not participate in team
meetings.
Group of people in a team who
desired their benefit more than team
goal.
A member who is outspoken and
HND COMPUTING ASSIGNMENT Student Name