BTEC HND: The Developing Manager - Self-Assessment, Skills & Goals

This report assesses the management skills of an individual in the role of a general manager at the Dorchester Luxury Hotel in London. It covers internal personal skills such as interaction and communication with consumers and clients, emphasizing the importance of feedback. The report includes a SWOT analysis, identifying strengths like good decision-making and strong communication skills, weaknesses such as a short temper and autocratic approaches, and opportunities like increased responsibility and skill improvement through training. Finally, it outlines objectives for addressing weaknesses related to professional knowledge, stress management, and time management with specific time frames. The document concludes with a list of references used in the assessment. Desklib provides a platform for students to access similar solved assignments and study resources.

THE DEVELOPING MANAGER

INTRODUCTION
Management is a very big role played by the organisation to
manage their employees and motivate them to work on the same
platform and keep the bonding strong be being a single sole or
single unit.

2.1 ASSESS OWN MANAGEMENT SKILLS PERFORMANCE
As a general manager of the Dorchester Luxury Hotel in London there
are following skills:
 Internal personal skills includes interaction with consumers, clients
and communicational. In interaction the manager should talk properly to the
employees. Interaction means talk or communicating with others should be
properly. Manager should share all the feedbacks to the employees given by
the clients which will reduce the mistakes made in the services.

2.2 ANALYSE PERSONAL STRENGTH, WEAKNESS, OPPORTUNITIES
AND WEAKNESS
Strengths
Good decision maker: I am good at taking decisions by
managing and understanding the work or the process.
Strong communication skills: My skills in communication
are strong because I am very fluent while speaking and
clear so, that the person can listen to my words clearly.

CONTINUE
Weakness
Short tempered: I am very short tempered due to
which most of the times conflicts occurs during the
work.
Autocratic approaches: I am an autocratic leader
because of that I sometimes, I don't make
consideration or involvement of my colleagues in the

CONTINUE
Opportunities
Increment in responsibility: If I will do my work on time
and properly. Then my responsibilities will also increase
by getting hike in the post.
Improvement in skills: To improve my skills I will attend
different training sessions which are very important.

2.3
Objectives
Objective Time frame
My first weakness is lack of
professional knowledge
20 days
Second weakness in which I
have to work is stress
management.
15 days
Third is Time management. 10 days

REFERENCES
 Swarbrooke, J. and Page, S.J., 2012. Development and management
of visitor attractions. Routledge.
 Lussier, R., 2011. Management fundamentals: Concepts,
applications, skill development. Cengage Learning.
 Wu, W.W. and Lee, Y.T., 2007. Developing global managers’
competencies using the fuzzy DEMATEL method. Expert systems
with applications. 32(2). pp.499-507.
 Jamali, D. and Mirshak, R., 2007. Corporate social responsibility
(CSR): Theory and practice in a developing country context. Journal
of business ethics. 72(3). pp.243-262.