HNC/D Hospitality: Analyzing Digital Tech Impact on Service Leadership

This report evaluates the impact of digital technology on management and leadership within the service industry, particularly focusing on restaurants. It references the experiences of Hazev, Has, and Tas restaurant chains, and draws comparison with Clipstone restaurant, highlighting the use of digital tools like temperature sensors, scheduling software, and digital inventory tracking. The report further discusses essential leadership and management skills such as planning, communication, decision-making, and employee motivation, concluding with an analysis of how restaurant managers adopt classical management theories and leadership styles in the digital age. Access more solved assignments and past papers on Desklib.

DIGITAL TECHNOLOGY IMPACT ON
MANAGEMENT AND LEADERSHIP
Name of the Student
Name of the University
Author Note:

TABLE OF CONTENT
 Introduction
 Digital Technology
 Benefits of Digital Technology in restaurant
 Clipstone Restaurant
 Comparison with another restaurant (Clipstone)
 Leadership and Management Skill in service industry
 Conclusion
 References

INTRODUCTION
 Hazev, Has and Tas have make use of
digital technology and leadership
skill for implementing changes.
 A proper comparison and contrast
has been done with another
restaurant.

DIGITAL TECHNOLOGY
 Digital technology is a part of large number
of things ranging from cash register to
kitchen in restaurant.
 Technology is an important part of how the
restaurant can operate
 Technological revolution has changed the
solution into services and changing the
whole restaurant business.

BENEFITS OF DIGITAL TECHNOLOGY
In restaurant, digital technology can provide huge
number of benefits like
 Sensor for controlling Bluetooth temperature
 Making use of optimized scheduled software.
 Onboarding of virtual reality
 Tracking of digital inventory
 Tool for purchasing automated software's
 Making use of digital table

CLIPSTONE RESTAURANT
 Clipstone is a neighboring restaurant which is
located on clipstone street of London.
 The restaurant is open for lunch and dinner that is
six days a week.
 Two course of lunch is offered at 22 pounds while
three course is offered at 26 pounds.
 Restaurants aim to offer high quality of cooking
wines and service.

COMPARISON WITH ANOTHER
RESTAURANT (CLIPSTONE)
The restaurant manager of Clipstone restaurant make
use of large number of skills like
 Motivating the employees
 Coming up training programs
 Handle of stress
 Being a fan of tech based solution
 Creation of customer base.

LEADERSHIP AND MANAGEMENT SKILL IN
SERVICE INDUSTRY
There are wide range of leadership and
management needed in service industry like
 Planning
 Communicating
 Decision- Making
 Delegation
 Problem- Solving
 Motivating the employees.

CONCLUSION
 In the report, an evaluation has been done
on the fact that how restaurant manager has
adopted classical management theories and
related leadership style. The report includes
an evaluation that is impact of digital
technology for proper management and
leadership. After that a critical analysis has
been done with respect to particular
management and structure of organization.

REFERENCES
 Li, W., Liu, K., Belitski, M., Ghobadian, A. and O'Regan, N., 2016. e-Leadership through
strategic alignment: an empirical study of small-and medium-sized enterprises in the digital
age. Journal of Information Technology, 31(2), pp.185-206.
 Madi, S.A., El Talla, S.A., Abu-Naser, S.S. and Al Shobaki, M.J., 2018. The Organizational
Structure and its Impact on the Pattern of Leadership in Palestinian
Universities. International Journal of Engineering and Information Systems (IJEAIS), 2(6),
pp.1-25.
 O'Neill, J.W., Beauvais, L.L. and Scholl, R.W., 2016. The use of organizational culture and
structure to guide strategic behavior: An information processing perspective. Journal of
Behavioral and Applied Management, 2(2), p.816.
 Khan, S., 2016. Leadership in the digital age: A study on the effects of digitalisation on top
management leadership.