HND Health & Social Care: Work Experience Handbook, LCC Journal Log

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Added on 2023/04/21

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This document serves as a comprehensive guide and reference for work experience within the HND Health and Social Care program at London Churchill College (LCC). It emphasizes the integration of work-based learning with academic studies, requiring students to complete 200 hours of relevant work experience. The handbook outlines the aims, benefits, and learning outcomes of the work experience, detailing staff and student roles, employer responsibilities, and health and safety measures. It includes a work experience review form, reflective accounts of work practice, and attendance sheets to document progress. The document also addresses potential issues and provides guidance on professional conduct, assessment, and future steps, ensuring students are well-prepared for their work placements and can effectively link their practical experiences to their academic learning. Desklib provides a platform for students to access similar solved assignments and resources.

HND HEALTH & SOCIAL CARE
Work Experience Handbook (Log &
Reflective Journal)
Student name
Student ID
Course
Name of
Employer
Dates of
placement
Start : Completion:
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Contents Page No
1. INTRODUCTION 3
HOW YOUR WORK EXPERIENCE COUNTS
2. AIMS, BENEFITS AND LEARNING OUTCOMES 4
PROGRAMME LEARNING OUTCOMES
3. WORK EXPERIENCE PAID AND UNPAID 5
4. HOW THESE WORK PLACE ARRANGEMENTS ARE SET UP
5. STAFF AND STUDENT ROLES 6
ALL STUDENTS MUST. INFORMATION ON STUDENT CONDUCT
6. WHAT HAPPENS IF THINGS GO WRONG 7
7. EMPLOYERS RESPONSIBILITIES
8. HEALTH AND SAFETY
9. MENTORS AND SUPERVISORS 8-9
10. PROFESSIONAL CONDUCT AND PRACTICE AT WORK
11. ASSESSMENT 10
12. LOGS AND PROGRESS
13. STAFF CONTACTS
14. WHAT NEXT?
15. UNITS THAT YOU WILL COMPLETE DURING YOUR2 YEAR COURSE 11
16. WORK EXPERIENCE REVIEW FORM 12-15
17. REFLECTIVE ACCOUNTS OF WORK PRACTICE 16-20
18. TEACHER OR SUPERVISOR FEEDBACK ABOUTLEARNER PRACTICE
19. ATTENDANCE SHEET 21
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INTRODUCTION
This document is a guide and reference point for your work experience on the HND Health
and Social Care. It helps you to relate the work you do with an organisation to your
academic practice. All the units you will study have work integrated learning embedded in
them in varying degrees. Work experience offers both opportunities and challenges.
The college will support you to negotiate these challenges and celebrate your success. This
document is available in both hard and soft copy (on Moodle) and includes materials to use
in your discussions with your mentor/supervisor when at work and when discussing with
your Personal Tutor and WBL Coordinator.
Learners must complete 8 mandatory units over the course totalling 125 credits and a
further 8 specialist units to make a total of 240 credits, plus the 200 hours work experience,
to achieve the HND Health & Social Care.
1. HOW YOUR WORK EXPERIENCE COUNTS
Work Experience and Work-based Learning (WBL) are an essential part of the course. You
are required to complete 200 hours of relevant work experience over the two years. This is
related to Unit 4: Professional and Personal Development in Health and Social Care.
LCC has potential contacts for work experience and we can help you to find suitable
organisations. When you find an opportunity for work experience contact your WBL
Coordinator with information on where you are working and the name of and contact
details of your supervisor so we can check your progress and the suitability of the work
experience and organisation.
If you are having difficulty in finding work experience, contact your WBL Coordinator.
You are also required to complete and submit a Work Experience Handbook that links your
work experience to the course and your employability. Please note that you cannot receive
your qualification and graduate until you have completed 200 hours of work experience.
Your WBL Coordinator is: Jennifer Newland: j.newland@londonchurchillcollege.co.uk
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2. AIMS, BENEFITS, LEARNING OUTCOMES
The aims of the programme are to enable you to develop real experiences and engage in
real life projects as much and as far as possible. The structure is aimed to equip you to
become confident in applying your knowledge and understanding of health and social care
to the work place environments and succeed in managing yourself within these
environments. The programme gives a thorough grounding in professional based units and
provides opportunity to develop core and transferable skills within the various units of the
programme. You will have the opportunity to work and learn andapply the theories on the
course in a related organisation.
PROGRAMME LEARNING OUTCOMES
The programme aims to enable you to develop the necessary skills, knowledge,
understanding and practice to deliver quality care services which will enhance and support
your employability for your future aspirations and work opportunities.
In particular, the programme aims to:
 Provide you with a critical overview of well established and emerging theories,
principles and concepts within a health and social care area through core skills and
key professionally based units.
 Create opportunities for you to consider the application of these underlying theories,
principles and concepts to real world contexts that relate to the areas in which you
have experience of working, or wish to work in the future and to be creative and
innovative in practice informed by relevant theory and learning.
 Enable you to reach your personal potential by enhancing your knowledge, key
transferable skills and strong academic skills which permit critical enquiry including
the ability to identify and locate appropriate tools, techniques and research.
 Equip you with knowledge, skills, self-awareness and confidence to continue as a
reflective and effective learner within your workplace and/or in a Higher Education
setting, learning and working effectively independently and/or as part of a team.
3. WORK EXPERIENCE – PAID AND UNPAID
You need to complete the mandatory 200 hours work in paid or voluntary work and cannot
graduate without completing these hours. The college can provide you with contacts and
assistance. LCC will inform all students of any opportunities through Moodle the Virtual
Learning Environment and through Personal Tutors and the WBL Coordinator.
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If you already have a work experience opportunity, either paid, unpaid or voluntary or find
one during the course you must complete the Work Experience Information Form (WEIF)
and submit it to the WBL Coordinator. We need to know where you are working so we can
monitor your progress and the suitability of the work experience and organisation.
4. HOW THESE WORK PLACE ARRANGEMENTS ARE SET UP
A. Once you have found an organisation, or are using your existing work, complete the
WEIF from theWBL Coordinator or Moodle and return it to the WBL Coordinator.
B. YourWBL Coordinator will confirm suitability and relevance of the opportunity to the
course.
C. You will conduct a skills audit during this time and reflect on what has worked and
what didn’t work during your work placement searches.
D. You will have feedback on your skills audit and develop your preparation through
study of the following units: ‘ level 5 unit 23 Employability and level 4 unit 4 Personal
and Professional Development’
E. You will have the opportunity to drop in to speak with Personal Tutors or theWBL
Coordinator for support and guidance.
F. You will have the opportunity for unit – related activities devoted to work related
learning.
G. The WBL Coordinator will monitor your progress and will also ensure that the work
experience mentor/supervisor provides confirms compliance with health and safety
requirements. Please confirm your work experience details as soon as possible so
that all safety checks can be carried out.
H. Ensure that you and the Employer complete and sign-off all parts of the log book and
reflective activities in the Work Experience Handbook and the record of hours
completed in the back of this document.
I. Return the completed Work Experience Handbook to the WBL Coordinator as part of
your course and when you have completed a minimum of 200 hours.
Please note that you cannot receive your qualification and graduate until you have
completed 200 hours of work experience.
5. STAFF and STUDENT ROLES
Staff roles at LCC:
The Head of Employability - Oversight of work experience within the curriculum and
responsible for the Work Experience Policy and Work Experience Strategy.
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Course Co-ordinator- Supports the WBL Coordinator and the Head of Employability in the
smooth running of work experience in the curriculum and takes responsibility for academic
related content and supports mechanisms provided for you regarding preparing and
operating workplace activities.
WBL Coordinator - ensures that unit requirements support you and meet your
requirements in your preparing, gaining, and undertaking work experience activities such as:
Health and Safety and insurance.The WBL Coordinator manages and advises students on
their work experience and liaises with external partners who provide work experience
opportunities and monitors the database to flag when students are behind in work
experience activities.
Student Roles:
Your role as a student is to seek work experience and undertake this according to the
programme and college regulations. You will engage with the College to complete activities
and submitthe Work Experience Handbook on completion of the work experience. You will
engage fully in assessment and college review processes.
You are expected to behave at all times in a professional manner in your search for work
experienceand throughout your programme. If at any time the College receives a bad report
from an organisation the college reserves the right to withdraw their services if you have
acted in a manner to be deemed unprofessional. If this is proven to be correct the college
may discipline you and if it is deemed that you have damaged the college’s reputation in any
way they may withdraw their support to you in every aspect.
If you are not sure how to act or respond in a certain situation or are unsure of what it
means to be professional, please contact your WBL Coordinator so that they can help and
advise you.
ALL STUDENTS MUST:
 Attend all appointments made with the WBL Coordinator. If unable to attend an
appointment / interview you must inform the WBL team and your work placement
mentor/supervisor in good time prior to the date/time arranged, so that it can be
cancelled and another date/time can be arranged.
 Liaise professionally with all stakeholders.
 Students will be withdrawn from using the WBL service if they do not respond
professionally and within a reasonable time when contacting the WBL team or the
work experience provider.
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6. WHAT HAPPENS IF THINGS GO WRONG
There can be a variety of reasons why a workplace project can go wrong even when the
initial selection was well judged. The employers might decide they will no longer pursue a
particular direction or might cease to trade. These changes might result in situations like a
premature end to your work-setting; difficulties at work, illness or personal difficulties
experienced whilst at work.
In these circumstances the WBL Coordinator will discuss with you to determine whether
enough has already been accomplished on the project to enable you to meet the unit
learning outcomes satisfactorily or whether a new project with a new employer is required.
Where you have for example, completed the majority of the work-based learning project,
the college will seek to support the remaining work. Where you are in the early stages of the
work-based project and could not complete this without the support of an organisation, a
further work-setting will need to be sought. You will then be expected to seek an alternative
work-setting and possibly new project, with the support of the College.
7. EMPLOYERS’ RESPONSIBILITIES
The work-setting provider offers engagement and activity which supports a project which
meets the specific units’ requirements. This might include access to data, clients or
organisational processes. The provider sets out the terms and conditions that you work
under. They may benefits by engaging with your bringing new ideas into the organisation
and your introduction as a possible future employee.
Your terms and conditions in the work-setting should be comparable with other employees.
If you have found a work-setting which is not paid at the national minimum wage but you
wish to undertake this, you must contact your WBL Coordinator to discuss your
circumstances further.
8. HEALTH AND SAFETY
The team takes your health and well-being very seriously. Measures are therefore put in
place to ensure you have a positive experience on your programme. This includes your
work-setting activity. The unit and preparatory activity includes introductions to Health and
Safety in the workplace. You will be provided with a checklist of indicators and information
gathering that need to be completed in your formal engagement in a work-setting. These
must be returned to:
London Churchill College, Cavell Street, Whitechapel, London, E1 2JATel: 0207 247 9007
It is important not to delay in communicating with your WBL Coordinator.
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9. MENTORS AND SUPERVISORS
You will be supported in the workplace by a supervisor or mentor. Staff at the work
organisation will support you at work providing you with structured opportunities for your
learning and development. Meetings with these staff will be regular, and progress reported
and discussed with the College WBL Coordinator.
The College will work with these staff discussing and supporting you. We will also create a
network so that we assist and enable opportunities to be developed, valued and activities
sustained through recording processes which evaluate feedback for continuous
enhancement.
Staff at the organisation will confirm, observe or support assessment in other ways will be
supported and inducted in these roles where appropriate. All those engaged in formal
contributions to assessment will be required to engage successfully in training in the
assessments’ requirements. All such assessment engagement will be undertaken and
managed by your WBL Coordinator.
10. PROFESSIONAL CONDUCT AND PRACTICE AT WORK
Whilst at work you should adhere to the organisational policies and procedures of the
employer. Protocols and practices operate according to standard activity – and you must
follow these as to do otherwise may lead to disciplinary proceedings. These include
activities such as Health and safety, Equality at work, those relating to the environment,
data use, data protection practices, confidentiality, professional practices working with
clients, materials (food) and working with colleagues.
A. You are going to be late for work:
This shouldn’t happen. However, if something happens to make you late you should phone
your line manager, mentor or supervisor at the workplace to make them aware that you are
on your way. Provided you get there as soon as possible, and your reason is genuine and
unavoidable, your employer will understand. However, do not make this a habit.
B. If you are sick and cannot go to work:
Make two phone calls, one to the line manager, mentor or supervisor, and one to the WBL
Coordinator at LCC. Phone your organisation and speak to your supervisor or other member
of staff before normal starting time and explain why you will be absent. Give your employer
an indication of the length of time you think you will be absent. Ask if they require a
doctor’s certificate. If so, make an appointment with your doctor. If the illness is a
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contractible illness, you have duty to report this. Where the organisation includes contact
with more vulnerable people please remember to adhere to the protocol in place.
C. If you are injured at work:
There are specific procedures for your employer to follow if you are injured. However, no
matter how trivial you think the injury is, you should report it to your employer
immediately. Depending on the extent of your injury, the employer will contact your next of
kin and LCC.
D. If you have arrangements making your work setting difficult:
Discuss this with your WBL Coordinator and the organisation. Try to arrange any regular
roster to fit in with programme and personal requirements. If there is a problem, see your
WBL Coordinator who will help you in balancing demands and requirements.
E. If you feel uncomfortable at work:
It is essential that, if you are not comfortable with your work colleagues or supervisor, or
practices at work, that you discuss this immediately. Discussion should follow the
organisations HR practices. It may involve talking with someone else from the organisation,
or outside this, to LCC or beyond. This may extend to use of a ‘whistle-blowing’ policy in the
worst case. If necessary, the College may need to act on your behalf.
F. Disciplinary approaches:
Do not wait until the work placement is over to discuss issues – it is important to resolve
problems as soon as possible.
During work at an organisation or similar opportunity where you have arranged the work
experience to meet the requirements of the course you are ambassadors for the College.
Your conduct and behaviour can have a direct impact on the College’s reputation and on our
ability to continue placing students in the future.
College disciplinary regulations apply throughout all elements of your programme. Should
issues arise which raise questions of misconduct or malpractice at your work-setting, the
WBL Coordinator will discuss and may institute disciplinary investigation proceedings.
College policy will be followed.
You might find further background in the ASET resource:
http://www.asetonline.org/resources/aset-good-practice-guides/
It outlines what is considered good practice for students, the College and the employer.
- Page 9

11.ASSESSMENT
Details of the assessment elements and submission dates for those which relate to work-
related learning units for Health and Social care programme are provided in the unit
handbooks. Specific requirements and activity taking place connecting with employers, your
supervisors or work-setting mentors will also be indicated in the unit handbooks.
12. LOGS AND PROGRESS
As part of your development processes you will be expected to keep track of your
development. A general form and approach is provided as a Learning Log. These and other
relevant materials are placed on the back of this handbook. Regular upkeep of these logs is
expected. Entries in these will be expected to be discussed with your WBL Coordinator so
attention paid to maintaining these is essential.
13. STAFF CONTACTS
Jennifer Newland: j.newland@londonchurchillcollege.ac.uk
Programme Leader: Priyangani Ariyawansha: priyangani@londonchurchillcollege.ac.uk
Head of Employability: Tim Priestman: t.priestman@londonchurchillcollege.ac.uk
14. WHAT NEXT?
So now it’s over to you! Your specific unit requirements will be made clear in the unit handbooks.
Please see the Work Experience Handbook as a support and advice point in addition to your units,
you are welcome to call in and make an appointment to speak with the WBL team.
We welcome all feedback on the contents and approaches laid out in this document, please make
comments to the Head of Employability at London Churchill College.
15 Units that you will complete during your two-year course.
Core Units (Mandatory)
Each BTEC HND qualification has a specified credit value for the mandatory units which provide the
core knowledge skills and understanding. The minimum number required for each mandatory unit
varies for each qualification. Mandatory units provide:
 a broad introduction and the essential components for the qualification
 the underpinning knowledge for the subject area
 The core units contain the essential underpinning knowledge required for this level by the
sector, regardless of specialisation.
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 Plus the mandatory work placement of 200 hours work experience within a Health and
Social Care environment.
Unit 1 Communicating in Health and Social Care Organisations (core) Level 4 Unit credit 15
Unit 2 Principles of health and social care Practices (core) Level 5 Unit credit 15
Unit 3 Health and Safety in the Health and Social Care Workplace (core) Level 4 Unit credit 15
Unit 4 Personal, Professional Development in HSC (core) Level 4 Unit credit 15
Unit 5 Working in Partnership in HSC (core) Level 5 Unit credit 15
Unit 6 Research Project (core) Level 5 Unit credit 20
Specialist Units
Specialist units offer the opportunity to tailor the learners individual programme of study to match
their professional needs and aspirations. The selection of specialist units allows the learners to:
 build on the fundamentals introduced in the mandatory units
 be more focused around an area of specialisation for a sector-specific field of employment
 acquire deeper, wider learning
Unit 9 Empowering Users of Health and Social Care services (specialist) Level 4 Unit credit 15
Unit 10 Safeguarding in Health and Social Care (specialist) Level 4 Unit credit 15
Unit 11 Therole of Public Health in HSC (specialist) Level 4 Unit credit 15
Unit 13 Managing Human Resources in HSC (specialist) Level 4 Unit credit 15
Unit 15 Psychology for Health and Social Care (specialist) Level 4 Unit credit 15
Unit 18 Complimentary Therapies (specialist) Level 5 Unit credit 15
Unit 19 Contemporary Issues in HSC (specialist) Level 5 Unit credit 15
Unit 23 Employability Skills (specialist) Level 5 Unit credit 15
Unit 26 Facilitating Change in HSC (specialist) Level 5 Unit credit 15
Unit 27 Managing Quality in HSC (specialist) Level 5 Unit credit 15
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16. STUDENT FEEDBACK
End of work-setting evaluation – as a summary of your Reflective Log
Please complete each of the sections below.
Work Experience Review Form
(To be filled up by Supervisor/Manager of workplace)
Work Experience Details
Name of Organisation
Address
Town Post Code
Tel. Email Address
Supervisor/Manager
Name of Student
Institution
Period From To Average Hours
Assessment of Individual Unsatisfactory Average Above Average Excellent
1. Ability to learn and use of learning opportunities
2. Output of work
3. Quality of work
4. Ability to work independently
5. Interest and Motivation
6. Reliability (eg. completes what is asked)
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7. Relationships with others :
o Colleagues
o Management
o Customers (if applicable)
8. Success against personal goals
9. Time keeping
10. Personal Presentation (eg. Dress code)
Print Name Signature Date
Work Experience Hours Logbook (200 hours)
Name of Organisation
Manager Tel.
Student Name Student ID
Date Duration
(hours/Days)
Type of Work activity
(reading , Shadowing, work activities)
Manager’s
signature/date
Comments
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TOTAL HOURS
OFFICE ONLY
Date Manager’s Name Signature
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REFLECTIVE ACCOUNTS OF WORK PRACTICE
Date :
Type of Setting
Supervisor/Mentor Name
1. Briefly describe how you have met the learning outcomes. What did you do? It could
be an activity or working with a service user i.e. disability or gender.
Outcome 1 – Equal Opportunities
During my volunteering experience of working in a hospital, I ensured that every patient
received equal opportunities during the reception of services. I ensured such equal
opportunities to every service user by not discriminated any patient based upon their
gender, race, ethnicity, religion or culture during my service of volunteering and
refreshment service.
Supervisor or Mentor Signature
Outcome 2 – Meet specific needs of a service user in the setting
A hospital harbours patients of various disease and health conditions which I must consider
in the dissemination of my service. A key example where I was required to meet the
specific needs of a service user was during my experience of serving refreshments to an
elderly patients. In such a situation, I met the specific needs by assisting the patient in
serving of food and arrangement of cutlery, due to his age-associated limited mobility.
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Supervisor or Mentor Signature
Outcome 3 – Health & Safety
I successfully demonstrated services of good health and safety during my volunteering by
engaging in personal hygienic practices such as hand washing, disinfection usage and
wearing of head caps, prior to serving of refreshments to service users.
Supervisor or Mentor Signature
Outcome 4 – Effective Communication
During my volunteering experience, I practiced principles of effective communication by
adhering to my superior’s instructions, engaging in interpersonal communication with my
colleagues and practicing patient centred communication by being attentive to the
personalised needs of the patient.
Supervisor or Mentor Signature
Outcome 5 – Safeguarding Service Users
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I successful engaged in safeguarding my service users by helping them in the correct usage
of crockery and cutlery to prevent injuries by sharp objects and by communicating the
personalised food consumption needs of the patients to the healthcare staff as and when
the need arose.
Supervisor or Mentor Signature
Outcome 6 – Overcome Barriers to Communication
During my volunteering which involved meeting, greeting and serving refreshments to the
service users, I attempted to overcome barriers to effective communication by patiently
and empathetically listening to the needs of the patients, along with communicating with
the patient as per their level of understanding and comprehension.
Supervisor or Mentor Signature
Outcome 7 – Following Legislation, policies and sectors skills
Due to my work of serving refreshments to service users, I adhered to the legislation
guidelines outlined by the Food Safety Act 1990, by serving food fit for human
consumption by adhering to principles of personal hygiene, food safety and handling.
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Supervisor or Mentor Signature
Outcome 8 – Competences /Accountability / Examples of Skills / Qualities
shown in work experience
I displayed the following skills and qualities during my volunteering:
Patient centred mode of communication.
Adherence to quality standards of food safety and hygiene practices.
Adherence to cultural competency and sensitivity practices during patient communication.
Supervisor or Mentor Signature
2. Supervisor or Mentor feedback about learner practice
Please provide any feedback you have observed on the learner’s practice. Any
comments that can help the learner to improve their work practice/experience
will be appreciated.
Date
Learner Name
Type of Setting
Supervisor/Mentor Name
Overall Practice
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Areas for Improvement
Specific Actions for Improvement
Any other comments
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Learner’s Signature
Supervisor / Mentor Signature
ATTENDANCE SHEET
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Name of Organisation
Manager/Supervisor Name
Student Name
Student ID Number Group
Course
Class Tutor
Day Date Hours Total Hours Supervisor or Teacher Signature
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Please use additional sheet if required.
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Day Date Hours Total Hours Supervisor or Teacher Signature
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