HND Hospitality: Managing Accommodation Services Report - Fairmont

This report analyzes the key aspects of managing accommodation services, using Fairmont Hotels and Resorts as a case study. It begins with an overview of the housekeeping department's structure and responsibilities, emphasizing its importance in maintaining high service standards. The report then delves into the significance of forecasting linen stock and other guest supplies to ensure sufficient inventory, minimize costs, and enhance guest satisfaction. Furthermore, it explores the crucial interrelationships between the housekeeping department and other key departments, such as security, food and beverage, personnel, and purchasing. The importance of scheduling maintenance and repair work to minimize guest disruption and the role of security in protecting the hotel premises and ensuring guest safety are also discussed. The report concludes by summarizing the key findings and emphasizing the importance of effective management in the accommodation services sector.

Managing
Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................3
P6. Review the key roles found within housekeeping department in an organization...........3
P7. Importance of forecasting linen stock and other guests supplies to ensure sufficient supply
................................................................................................................................................4
P8. Importance of interrelationships between housekeeping and other key departments within
a organization.........................................................................................................................4
P9. Importance of scheduling maintenance or repair work to minimise disruption to guests5
P10.The importance of security in an organization................................................................5
CONCLUSION................................................................................................................................5
......................................................................................................................................7
.........................................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality industry is an important industry as it creates number of jobs because there is
a high requirement of staff for the management of all the activities. In UK, approx. 20 billion
British pounds on accommodation services each year in domestic as well as international market
(Rogers and Davidson, 2015). The hotel selected is Fairmont Hotels and Resorts and covers key
roles of housekeeping department in an organization, importance of forecasting linen stock and
other guest supplies, and importance of interrelationships between housekeeping and other key
departments. Furthermore, importance of scheduling maintenance or repair work to minimise
disruption to guests and importance of security within a selected organization.
P6. Review the key roles found within housekeeping department in an organization
Housekeeping Structure of Fairmont Hotels and Resorts
Housekeeping department is significant to a hotel business responsible for generating
high amount of profits. It is a service ancillary to the main services. The activities conducted by
this department leaves a strong impression in the minds of guests. A customer look for a hotel
that provide clean and tidy rooms along with hygiene standards.
In the above structure, the housekeeping department is sub-divided into various parts.
Executive housekeep will have the complete authority to make decisions and policies that will be

applicable. Then, assistant housekeeper will ensure that work is being conducted according to
terms and conditions in the policy (Pappas, 2017). Floor, desk, public area and linen and uniform
room supervisor will handle their part of work and may have other personnel to work under them
for quick services. Furthermore, there should be an effective co-ordination between all other
departments.
P7. Importance of forecasting linen stock and other guests supplies to ensure sufficient supply
Forecasting is used as a tool in which certain assumptions are made for future. The
prediction is done on the basis of past data. It helps in minimising the costs and wastage and
encourage timely supply material required. Fairmont Hotels and Resorts is a luxurious hotel that
provide high quality services. It is highly recognised and reputed hotel which is preferred by
many renowned persons. The reviews of each customer hold a great value which directly and
indirectly depend on the smooth services of hotels.
Every customer want to stay in a hotel that provide all required things before the room is
actually allotted in order to make the stay comfortable without any disturbance. Linen and other
guests supplies such as towels, hangers, shampoo, soap, doormats, slippers etc. are some of the
most basic and required things. Forecasting of all the mentioned elements is important in order to
have the replenishment before the time (Mody, Suess and Lehto, 2017). This ultimately, saves
the costs and time. Further, hotel can avoid the situation of overloading of such things. This will
have overall impact on the profits and sales of rooms.
P8. Importance of interrelationships between housekeeping and other key departments within a
organization
Housekeeping department is the only department in a hotel that is connected with all
other departments and provide its services to them apart from customers. An interrelationship has
been mentioned below:
Security department: This department is responsible for preventing any situation that
may be dangerous for customers staying at the hotel. Housekeeping department should report
anything suspicious to security department so that prompt actions can be taken.
Food and Beverage department: The area of food in a restaurant and hotel should kept
intact and hygienic in order to prevent any kind of infections and diseases. The tables, table
cloth, glasses, plates etc. should be washed and cleaned by housekeeping department.

Personnel department: HR department is responsible for hiring the best employees for
each department. Housekeeping department should report personnel manager about the
requirement of staff. Further, the wages, policies, programs, locker facilities etc. all should be a
part of HR department (Sigala, 2018).
Purchase department: The forecasting and reordering of stocks in with purchase
department. Housekeeping department has the best knowledge about stocks and supplies that are
finished or which required to be replenished.
P9. Importance of scheduling maintenance or repair work to minimise disruption to guests
Maintenance work should be done on a continuous basis in order to minimise problems
and difficulties of guests. The guests are the source through which a hotel earn its income and
increase its sales. For this, there should be proper lighting, every bathroom appliances should
work properly, TV, AC etc. should be in their best form. Maintenance or repair work should be
scheduled as and when the need arise. This will reduce the difficulties that may be faced by
guests. Further, the cost will also be minimised if timely correction has been done. Furthermore,
it will influence guests to leave positive feedback and reviews which will attract more customers.
P10.The importance of security in an organization
Security department has major responsibilities to protect the hotel premises and prevent
any accidents that may have huge and long lasting effect. Further, Fairmont Hotels and Resorts
have installed CCTV cameras on every possible place to record the activities (Wosskow 2014).
This help in preventing theft and other incidents. In case of any misshaping, one may see the
records and determine the culprit. Furthermore, guests look for hotels that have strong security
measure. This attracts more customers which impact the sales and profits together with increase
in customer base.
CONCLUSION
From the above report, it has been concluded that accommodation service require
different staff for conducting the activities in specified manner. It is a part of hospitality sector
where a place or rooms are given to the guests. It is concluded that for maintaining sustainability
at market place, it is necessary to analyse the size and scale of industry. Along with this, various
types of key roles performed by front office managers to satisfy the requirements of customers

has also been analysed in this report. To provide customers better services it is necessary to
analyse accommodation services by the management team of the industry.

REFERENCES
Books & Journals:
Mody, M. A., Suess, C. and Lehto, X., 2017. The accommodation experiencescape: a
comparative assessment of hotels and Airbnb. International Journal of Contemporary
Hospitality Management. 29(9). pp.2377-2404.
Pappas, N., 2017. The complexity of purchasing intentions in peer-to-peer
accommodation. International Journal of Contemporary Hospitality Management.
29(9). pp.2302-2321.
Rogers, T. and Davidson, R., 2015.Marketing destinations and venues for conferences,
conventions and business events. Routledge.
Sigala, M., 2018. Market formation in the sharing economy: Findings and implications from the
sub-economies of Airbnb. In Social dynamics in a systems perspective (pp. 159-174).
Springer, Cham.
Stickdorn, M. and Schwarzenberger, K., 2016. Service design in tourism. Entrepreneurship und
Tourismus: Unternehmerisches Denken und Erfolgskonzepte aus der Praxis, 261.
Wosskow, D., 2014. Unlocking the sharing economy: An independent review. London:
Department for Business, Innovation and Skills.