Higher National Diploma HRM for Service Industries: Task 1 & 2 Report

This report examines Human Resource Management (HRM) within the context of service industries, specifically using the Hilton Hotel as a case study. It begins by defining HRM and outlining its core roles, including manpower planning, recruitment, and employee motivation. The report details the purposes of HRM, such as employee involvement in decision-making and policy formulation. It then explores HR planning, emphasizing the analysis of organizational objectives. The current state of employment relations in the hospitality industry, including collective bargaining, is discussed, highlighting the importance of employee satisfaction. The report also covers the impact of employment law, such as the Anti-Discrimination Act 1975, on HRM practices. The conclusion emphasizes the significance of effective HRM in achieving organizational goals within the service sector. The report draws from various academic sources to support its analysis.

Human resource
Management For
Service Industries
(TASK 1 & 2)

Content
 Introduction
 Roles and Purpose of HRM
 HR plan based on supply and demand
 Current state of employment relations
 Affect of employment law
 Conclusion
 References

Introduction
Human resource management is defined as a process through which the
human resource in the company is planned, selected, trained and
retained. It is the strategic approach to effectual management of the
employees in the organisation so that the business can gain
competitive advantage while operating in the current market.

Roles of HRM
Planning and forecasting the manpower: The HRM department in Hilton
hotel plays a vital role in manpower planning. The managers evaluates the
need of the employee's in an organisation and plans the requirements of the
skills and knowledge within firm.

Roles of HRM
Planning and forecasting the manpower: The HRM department in Hilton
hotel plays a vital role in manpower planning. The managers evaluates the
need of the employee's in an organisation and plans the requirements of the
skills and knowledge within firm.

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Recruitment of employee's: The main role of the HRM manager is to recruit
the right staff that is required for effective working of the organisation. As
Hilton is the service provider company, the success of this organisation
depends highly on the amount of the skilled employee's.

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Motivating employee's: The HR manager has the responsibility to motivate
the staffs that is recruit within firm. The main aim of the HR manager in the
Hilton hotel is to arrange some extra curricular activities so as to motivate
the employee's and make them work efficiently.

Purpose of HRM
Involvement in decision making: The primary duty of the HR manager is to
make the employee comfortable in the work environment. The manager
engages the staff in decision making process. This will help the employee's
to maintain their inner morale.

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Responsibilities of the employee's: It is the responsibility of HR manager to
make the environment which will make employees to understand that their
main should be the clients.
Formulate policies – It is a major responsibilities of Human resource to
formulate policies which includes health and safety, training, salary,
development of employees in the organisation. In the context of Hilton Hotel
their HR manager have to create specific strategies so that their workforce
will be motivated towards the assigned task.

HR Plan
HRP is defined as a process by which management can determine the
requirement of workforce in order to meet the need of customers. In this
process various considerations are required such as skilled and capable
employees.

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Analysing organisational
objectives : It is the first step
of process in which HR
manager of Hilton hotel has to
analyse the firm objectives
that includes finance,
production and marketing.
Due to this, manager can get
the idea attentiveness work to
be done.

Current state of employment relations in
Hospitality industry
Relationship with employees is an important feature of Human resource
management. It defines the relations between the management and
employees. It is necessary for maintaining healthy relations in the
organisation due to which, employees get motivated and their morale and
productivity is also build up. In Hospitality industry, satisfaction of
employees are essential for this, management have to build the relations with
the employees.