This report delves into the realm of Human Resource Management (HRM) within service industries, specifically the hospitality sector, with a focus on the Hilton Hotels case study. It begins with an introduction to HRM's role in modern business, emphasizing the importance of human capital as a key asset. The report then outlines the overall purpose and role of HRM, including manpower identification, forecasting of resources, and the development of employee skills. It covers employee appraisal, human resource planning, and the significance of employment relations. The report also touches upon employment law and its impact, concluding with a summary of HRM's crucial role in fostering organizational productivity and sustainable growth. References to key texts are included to support the analysis.
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