HNC/D: Tech's Impact on Management & Leadership in Hospitality

This essay examines the influence of technology on management and leadership styles within the hospitality service sector, particularly focusing on the 'way forward' for organizations like Wa-pila hotel. It covers internal factors like finance and employee engagement, and external factors such as technological advancements and customer expectations, which influence an organization's management style. The essay highlights the characteristics of effective managers, including knowledge, innovation, and social responsibility, and discusses the impact of social media and the need for a flexible workforce. It contrasts past autocratic leadership with present democratic approaches and suggests the adoption of situational leadership for future challenges. The essay also provides a critical view on specific changes in management styles, emphasizing the importance of adapting to technological advancements to meet customer expectations and maintain competitiveness in the hospitality industry.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
In this, some internal and external factors
that influence management style of
organization are covered. Internal factors
are those, which are control by
management while external management
are beyond the control of an organization.
Internal factors
Finance and investment- Finance
is the blood of business, which helps
several departments of organization to
complete their activities by providing
money to them. In Wa-pila, hotel stability
of finance helps an organization to increase
strength of their democratic style of
management Employees engagement-
Human work force work as an asset for the
organization as they provide competitive
edge against rivals because physical work
force of two different companies are not
similar. For this Wa-pila hotel execute
democratic management style, which
encourage employees to complete their
work with high productivity.
External factors
Technological- In today scenario
all the organization are updated themselves
with automation, which signify that
technology factor is important function for
an organization to increase value in
product by bringing innovation. In context
of Wa-pila hotel they need to change its
structure from centralized to decentralized
so all employees are updated with it by
participating in organizational activities
Customers- Consumer are
impacted by different factors of an
organization specifically in services
industry. This includes employ
engagement, atmosphere, quality of
product etc. For these it is important for an
organization to develop those management
style through which create healthy
environment in company. Like strategic
leadership formulate and manage all
employees for an organization by
providing guidance to them.
Characteristics of effective managers
Knowledge- To become an
effective manager, knowledge’s is the first
factor that determines the productivity of
an organization. Like an manager who has
business as well as technical knowledge
makes effective decision by predicating
and adopting necessary changes that
increases the value in their services
Innovative and inspire- Today
market is totally covered by technological
factors which determines that it influence
on every activity of organization. In the
context of Wa-pila hotel, it is essential for
them to recruit experience manager. They
help others employees to accomplish their
goals by encouraging and motivating them
to achieve their task.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Understanding customer need
Social responsibility- In present
scenario all customers are more aware
about their surroundings, which signify
that they are eco-friendly. For this
management of Wa-pila hotel develop
their surrounding with those products that
are recycle and redeemable it helps them to
increase their goodwill also.
Customer service- The most
important factor to develop customer
relation is customer service. Most of the
today consumer review a company in
present scenario by taking base of their
services. WA-pila hotel is operating their
business in hospitality industry. Therefore,
it is essential for them to match their
services with expectations of customers.
Multi-generational leaders and their
characteristics
Social media- Huge number of
workforce are working for an organization,
which consider their efforts in order to
achieve organizational goal. In this
scenario, social media is the effective tool
that through which managers motivated
and communicated with employees. So it
is easy for them to collaborate toward
organizational activities.
Flexible workforce- Most of the
today employees and workers want to
work between 9 to 5. While in context of
hospitality industry it is job of more than
12 hours. For this it is the responsibility of
an organizational leader to motivate new
employees by providing monetary and
non-monetary benefits to them. So they
retain in organization for longer time.
Past leadership- The way to
perform a business and the power through
which decisions are taken by the
organization or leader among past years is
different. It determines that in recent years
mostly Autocratic leadership is executed in
all activities of business to make decisions.
This type of style relates with leaders that
help to control their business effectively as
in this only an individual is able to make
decision without the concern of others
people.
Present leadership- In most of the present
organization democratic leadership style is
implemented that helps an organization to
complete their work by making
consideration of all peoples. It includes all
level of management either they are top or
lower each employee put their rights in the
project to complete their goal. This style is
most effective it helps an organization to
generate effective changes so it easy for
them to make decisions that helps to gain
top position in the future.

“The impact of Technology on Management and Leadership styles In Hospitality Service Sector, The Way Forward”.
Future leadership- The terms and
conditions that are raised in the future is
not necessary that it is certain to happen.
While it is a complex and long term
process that create difficulties in future
therefore most of the organization adopt
situational leadership style as it is flexible
and helps due to execute essential changes
that is implemented in the existing work
environment of the organization. It results
that they earn more revenue by expanding
their market share. Critical view on specific changes in
management styles
Management style refer to the way
in which manager make decisions that
relate with their subordinates. In
hospitality sector, the management style is
totally depended on corporate culture on an
organization. Wa-pila hotel develops
democratic management style to manage
and organize their work, which is
commonly used by all organization. It is a
positive approach by which organization
accomplish their goal swiftly with in
predetermine period. The negative
approach that exists in democratic style
that it involves suggestion, feedback and
review from all Stakeholders, which delay
in decisions and create inefficiency in
services or products.