HND Travel Tourism: HRM Training and Development at Hilton Hotel

This report assesses the critical role of training and development within Hilton Hotel's Human Resource Management (HRM) practices. It differentiates between training, which focuses on immediate skill acquisition for specific tasks, and development, which aims at long-term career growth and overall skill enhancement. Various types of training programs implemented at Hilton, such as on-the-job, off-the-job, literacy, technical, and interpersonal skills training, are discussed. The report highlights the benefits of these programs, including increased employee efficiency, improved morale, reduced turnover, enhanced productivity, and the cultivation of leadership skills and a positive work environment. It also emphasizes the strategic importance of training and development in maintaining a competitive edge by improving customer service, promoting organizational growth, and supporting employees with necessary resources. The analysis concludes that continuous investment in training and development is essential for Hilton Hotel to adapt to the complexities of the modern business environment and to meet evolving customer needs effectively. Desklib offers a platform for students to access this and similar solved assignments for their studies.

Human Resource
Management for Service
Industries
TASK 4

Task 4.1
Impact of training and development on Hilton
Hotel company
 Training and development plays a crucial role in the
effectiveness of an organisation.
 It is given to employees of Hilton Hotel for increasing their
knowledge and efficiency so that they can work according to
the pre specified standard.

Difference among training and
development
 Training is the concept under which programs are arranged for
adopting the knowledge level as well as acquire specific
attributes and skills in order to perform the particular task.
 Moreover, through this, the workforce acquire and adopt those
skills which are he or she not has and after that trained to self in
order to meet the particular objectives.

CONTD....
 While under the development programs, skills,
attributes, abilities and knowledge of the
workforce are to be expanded and increased.
 Aim of this is to meet with the long term
objective or goal as well as develop the career.
 In addition to this, it helps to grow for the
long period of time and make the future or
career bright.

Different types of training
 In the business of Hilton Hotel there are several kinds of
trainings are given to the employees and workforce in order
to enhance their level of skills and talents.
 Further, different kinds of programs of training are described
below:
 On-the-job training
 Off-the-job training
 Literacy training
 Technical training

CONTD....
 Training for improving interpersonal skills
 Group discussion as well as tutorials
 Training in order to enhance problem resolving skills
 Through mentoring and coaching etc.

Benefits and effectiveness of training
 It contributes in the success of Hilton Hotel company in the following way-
 By increasing efficiency and effectiveness of workers.
 By familiarizing the new staff from the working environment and culture
so that they can work without any disturbance.
 By enhancing the morale and motivation of them that increase the
contribution of them in the growth of company.
 Reduce employees turnover.
 Rising in the productivity of personnel.
 Increases creativity skills of manpower and save additional cost.

CONTD....
 It increases loyalty, commitment, leadership skills, positive
attitude and other aspect that affects the success of Hilton
Hotel.
 It helps in building team spirit or teamwork and creates better
or healthy working environment in the company that motivates
the employees for doing work effectively and accurately.

The role and need of training
 At present time, business is becoming more complicated or
complex. So for solving this problem, training and
development is becoming more popular and assists in carry
out business activities in an effective manner.
 For distinguish themselves from the competitors, Hilton
Hotel should conducted this activity. It can achieve
competitive advantages in the following manner-
 By providing quality at economical price that can be possible
through training programme for employees because it helps
in enhancing productivity of manpower.

CONTD....
 The Hilton Hotel should provide training to it's staff as to
improve their response towards customers needs and wants.
 By creating and promoting an organisational environment
that will increase the growth opportunities for all
employees.
 By giving support to it's staff and provide resources and
tools that will aid in improving and enhancing the customer
service.

CONTD....

REFERENCES
Bloom, N. and Van Reenen, J., 2011. Human resource management and
productivity. Handbook of labor economics. 4. pp.1697-1767.
Guest, D. E., 2011. Human resource management and performance: still
searching for some answers. Human resource management journal. 21(1).
pp.3-13.
Khan, R. A. G., Khan, F. A. and Khan, M. A., 2011. Impact of training and
development on organizational performance. Global Journal of
Management and Business Research. 11(7).
Training and Development - Meaning, its Need and Importance, 2017.
[Online]. Available through:
<http://www.managementstudyguide.com/training-and-development.htm>.
[Accessed on 13th July 2017].