Hoffi Coffi HR Audit Report: Workforce Management and PESTLE Analysis

This report provides an external audit of HR challenges faced by Hoffi Coffi, a coffee service company, particularly in the context of the pandemic. It addresses emerging issues such as globalization, legal aspects, and workforce diversity. The audit focuses on reviewing HR policies, systems, and processes, highlighting the importance of adhering to HR legislation when engaging new employees. Key issues identified include asking inappropriate questions during interviews, neglecting diversity practices, and facing workforce management challenges related to employee retention and motivation. The report also includes a PESTLE analysis to evaluate external factors affecting the business, such as political, economic, social, technological, environmental, and legal influences. The analysis emphasizes the need for Hoffi Coffi to adapt to changing social norms, technological advancements, and legal requirements to ensure long-term sustainability and growth.

External Audit of HR
Challenges

External Audit of HR challenges
Human resource management face emerging issues from globalization, legal aspects and
variation workforce. Human resource audit mainly develop consideration and focuses towards
with the continues reviews and analysis of HR policies, system, process of employee Masegare,
(2018). The report sill provide information of the Hoffi Coffi organization which provides coffee
services to customer with better quality of drink. It faces the challenges during the pandemic
therefore organization management team decide to manage work activities with engagement of
new employee with application of proper HR legislation, workforce management and many
more. This study will define HR issues merging from the audit and their impacts on the business
includes with external forces identification.
Changes in HR Legislations: Human resource management audit has duty to develop
attraction towards with utilization of legal rules within employee engagement practices because
they do have duty and responsibility that they not provide harm to individual social beliefs.
Because it impacts on goodwill and reputation of organization. Hoffie coffi organization who
mainly serves different range of coffee but after pandemic it faces issue because they don't have
sourced of income. So company decides to involve HR audits for management of workforce and
from evaluation of business activities its determine that this business has no employee, so they
do have duty to engage new employee. Thus, they do have responsibility to follow legislations in
term of when they do have to engage new employee for business continuity.
HR issues emerging from the audit ad its impact on business, it mainly prefers to that
when they ask wrong questions to employee related to their age, sex, gender, beliefs, culture. Its
important term that HR manager when develop interview process they mainly develop good
questioner process which not affects on individual personal background Chams & García-
Blandón, (2019). Therefore, its clear that questioner process will be very clear and consist which
not affects on social background of individual.
Involvement of diversity practices : In multiple cases HR management team not develop
consideration and focuses towards with the diverse policy application in involvement of new
individual for business task completion. So this term become higher challenging term and it
affects on overall business workforce because audience evaluate that this business only provide
job to specific cultural people. Therefore, on the basis of movement law its very important that
company human resource management develop higher consideration and focuses towards with

the diversity of policies application because it affects on overall business growth (Elmortada, and
et.al 2020). HR not consider this term it badly affects on long term sustainability and also its
legal wrong approach.
Workforce management issue: HR has duty to regulate specific rules which has power to
manage employee retention, training and profession development, motivate workforce and many
more. In case Human resource manager not develop concern on specific term then it badly
affects on involvement of new and experts employee because individual when decide to
participate into new organization they firstly ask their colleagues or relatives that culture of
organization, environment and behaviour of their employee. In case other not provide good
information to new employee it creates issues on business growth.
Pestle analysis
The external factor which includes the political, economic, social, technological etc. are
considered as an important links by which it determines and influence the organization and help
them in order to map the environment of the external process.
Factors External Factors
affecting within my
industry
Factors affecting
within my industry
Importance to
my organisation
Political factor In the political factor of
pestle analysis it analyses
the performance and
bureaucracy, corruption
level, it involves the tax
policies, trade restrictions.
This factor may put
negative impact on
labour market in term
of change from
regulatory frameworks
or from governmental
bodies. It concerns
with the trade fair and
this totally depend
upon the political
factor of the
Political factor of
the company
defines the
political stability
and safety
measure in the
country where
the organization
is situated
Kasavan
Mohamed &

organization. Halim, (2019).
Economical factor Involves the exchange
rate, labour, inflation,
demand, supply also
involves the nature of
competition and in macro
environment the inflation
rate and GDP of the
economy factor of the
country.
In term of human
resource management
activities mainly
impacts on one major
factors is talent
management because
when human resource
decide to hire
employee and they
don't have good or
specific amount pay to
individual so its
difficult term to
involve appropriate
employee who has
great talent for
business management.
The COVID -19
pandemic
harmed the
organization
business because
the coffee they
sell has been
stopped because
of the pandemic
and people
stopped coming
to their place
that's why they
face many issues.
Social factor Education, employment,
cultural aspects Society
perspective and their
culture of living.
Cultural aspect
majorly impact the
labor market, as
different background
people always suffer
in term of earning
wages, as they been
rejected by the firms
just because of
different cultural
background. This
factor affects the
gender roles and
It affect the
business as the
organization
have to
understand the
culture of where
they situated to
better understand
the social factor
of that particular
country where
company situated
and going to

demographics factors
also the power of
structure in the society
of business. company
should know about the
culture and the society
where they go to set
their business up
because it totally
depends on the culture
and the society
preferences. Social
factor totally depend
on the culture of the
organization which
enables the people
preference and their
choice of product and
sentiment towards the
organization company
should bring the
awareness among the
people with which
they can attach with
the people emotions
by promoting their
products (Trost, 2020).
place.
Technological factor It mainly involves the
technologies, production
techniques, e-commerce.
The factor which
affect the organization,
as the technology
. In the past five-
year company
also changes fast

changes rapidly
company should also
improve their quality
and skills according to
it
because of the
technology
advancement.
Technology
related to the AI
have impact on
the structure of
the hospitality
industry.
increase in
technology and
e-buying give the
organization
advantage to take
their products
one step forward
in order to get
the attention of
the consumer and
people.
Environmental factor Temperature, pollutants,
density, inhabitants.
Company effect the
environmental things
like, recent COVID-19
and weather changes
transportation of the
country and the law
and regulations,
pollution percentage,
consumer behavior
towards the company.
there is a lot of law
If company
maintain their
standard
therefore, the
environment of
the company
bring the profit.

passes to protect the
environment after the
COVID-19 arise
people are more
concern about their
health and safety that's
why company should
have to assure about
their product to the
people and make a
trust about their
product (Waxin,
Knuteson, and
Bartholomew, 2019).
Legal factor Legal impacts over
employment, quotas,
resources.
Company lack in some
area to promote their
brand and make
awareness about the
product they sell.
The legal factor
include the
discrimination
law and health
and safety
measure for the
company and
also for their
consumers. This
also include the
copyright of the
company and
employment law
different country
has their
different law of
the employment

and other things
that consist the
business. because
of the COVID-19
health concern is
increases among
the people and
with the new law
arise for the
health and safety
measure of the
organization

REFERENCES
Books and Journals
Masegare, P. (2018). Implementing value-added combined assurance interventions for South
African organisations. Journal of Management & Administration. 2018(1). 129-149.
Chams, N., & García-Blandón, J. (2019). On the importance of sustainable human resource
management for the adoption of sustainable development goals. Resources, Conservation
and Recycling. 141.109-122.
Kasavan, S., Mohamed, A. F., & Halim, S. A. (2019). Drivers of food waste generation: Case
study of island-based hotels in Langkawi, Malaysia. Waste management. 91. 72-79.
Trost, A., 2020. Human Resources Strategies. Springer International Publishing.
Waxin, M.F., Knuteson, S.L. and Bartholomew, A., 2019. Drivers and challenges for
implementing ISO 14001 environmental management systems in an emerging Gulf
Arab country. Environmental management, 63(4), pp.495-506.