Holiday Inn Manchester: HRM Challenges in New Hire Induction

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Research Proposal – Human Resource Management
“Challenges faced while inducting new hires into the culture of the organisation-
Overview of Holiday Inn Manchester”
Students Number –
Students ID –
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Abstract
The primary focus of the research studyis to portray light on the various challenges and
problems faced while inducting new hires and applicants into the organisation’s culture.
Initially, the research consists the background of the study along with the research aims and
objectives. The researcher has ensures that deductive approach will be used along with the
collection of data and information in the most ethical way. This specific study will highlight
the future and current state of the UK’s hospitality industry in order to provide them with
recommendations and suggestions.
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Table of Contents
1.0 Introduction..........................................................................................................................4
1.1 Background to the Study......................................................................................................4
1.2 Research Aim.......................................................................................................................4
1.3 Research Objectives.............................................................................................................4
1.4 Research Questions..............................................................................................................5
1.5 Rationale of the Study..........................................................................................................5
1.6 Scope of the Study...............................................................................................................6
1.7 Literature Review.................................................................................................................6
1.8 Gap in Literature..................................................................................................................7
1.9 Research Methodology.........................................................................................................8
2.0 Project Planning...................................................................................................................8
2.1 Ethical Issues........................................................................................................................9
Reference List..........................................................................................................................10
Appendix..................................................................................................................................11
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1.0 Introduction
Human Resource Management is referred to as the specific practice of recruiting, selecting
and managing the workforce of the organisation. The HR department of any organisation is
concerned with the responsibility of developing, executing and managing strategies and plans
associated with the workforce of the organisation. This study will analyze the workplace in
order to discover the challenges that the employees and organisation faces while inducting its
new hires into the culture with reference to Holiday Inn, Manchester.
1.1 Background to the Study
The overall research will be based on recognising the issues and challenges that Holiday Inn,
Manchester faces while recruiting and selecting new candidates into the culture of the
organisation. Holiday Inn is famously renowed as the leading British acquired American
brand of resorts and hotels whose headquarter is located in Buckinghamshire. The
Manchester branch of the hotel is located in the center of the city with an overall 298
bedrooms and other exceptional facilities and services (himanchestercity.com, 2019). At a
global level, the hospitality industry has contributed a larger amount of percentage towards
the aspect of economic growth and development. The HRM department of the organisation
faces challenges and issues during the process of making effective decisions and solutions
when it comes to recruitment and selection approach, rewards and performance appraisals.
1.2 Research Aim
The primary aim of the specific research is to analyse the HRM department of the
organisation in order to identify the challenges and issues associated with the induction of
new applicants into the organisation’s culture.
1.3 Research Objectives
Research objectives are referred to as the key objectives that describe what the researcher
desires or expects to achieve by a project. The research objectives of the study are as follows:
 To recognise the issues and challenges arising while inducting the new candidates into the
culture ofHoliday Inn, Manchester City.
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 To highlight the impact that the employee or Holiday Inn faces or deals with during
induction
 To improve the induction programs and schemes of the organisation in order to eliminate
the challenges and problems successfully
 To provide suggestions and recommendations in order to enahnce the success factor of
the hospitality organisation Holiday Inn, Manchester.
1.4 Research Questions
The research questions that will be addressed are as follows:
 What are the challenges and problems that Holiday Inn, Manchester face during the
induction of canidates and applicants into the organisational culture?
 What are the impact of these challenges and issues on the performance and functioning of
the employees and organisation?
 What measures or improvements Holiday Inn should make in order to improve the
inducting programs adopted by Holiday Inn, Manchester?
 What could be the recommendations or room for improvements that could be considered
into account in order toenhance the success factor of Holiday Inn?
1.5 Rationale of the Study
What are the issues?
During the induction process of applicants into the organisational culture, the candidates and
Holiday Inn faces and deals with several challenges and issues such as unclear role clarity,
poor coordination between the management and new applicants and many more. The UK’s
hospitality industry is facing and dealing with such challenges and issues due to the presence
of unappropriate induction programs.
Why are the issues?
These specific challenges and issues arise due to the unstructured induction process adopted
by the UK’s hospitality industry to induct the new applicants or candidates into the culture of
their respective organisations. A structured induction process includes the practice of
communicating effectively regarding the vision and mission aspect of Holiday Inn,
Manchester.
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What are the issues now?
In the modern period of the hospitality industry, managing change can be termed as one of
the primary challenges that the organisation and its workforce faces. Due to this, it sets a
negative impact on the employee’s opinion of their traits and potential to achieve the stated
expectations.
How will this study shed light on the issues?
The execution of this specific study will help in understanding and acknowledging the
sources of the challenges and issues that arise while inducting new hires into the
organisational culture. The study will also help in devising solutions and recommendations
regarding the elimination of the arised challenges and issues.
1.6 Scope of the Study
The particular project aims to portray light on the various challenges and issues that arise
while inducting the new applicants and candidates into the culture of Holiday Inn,
Manchester. This study is considered crucial for the overall field of the hospitality industry as
it will discover the several sections of the field.
1.7 Literature Review
This section will include the assessment of the challenges and issues that arise or the
organisation faces while inducting the new hires into the organisational culture.
Importance of organisational culture
The structure of an organisation defines the organisation’s internal and external identity. In
other terms, it reverberates across all the various aspects of the hospitality business and this is
because it represents the specific way in which the organisation’s business opearates.
Organizational culture is all about the reflection of the organisation’s core values and the
UK’s hospitality industry is all about interacting with the core values of the specific
organisation (Gimenez-Espin et al., 2013).
Assessment techniques used for hiring potential employees
It is very much important for an organisation to implement the most appropriate technique of
assessment for inducting the new hires and applicants into the culture of the organisation.
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Structured interviews is considered as one of the common and most appropriate techniques of
assessment as it is termed as predictable and it allows to attain subjective outcomes and
conclusion. The hospitality organisations operating in the UK’s hospitality industry use this
technique of assessment to induct their new hires and to boost their hit rate. Personality tests
is also the major techniques of assessment however, they are not as much compared to other
means of assessment (Dries et al., 2012).
Challenges faced while recruiting new hires for different job positions
The challenges and problems arising due to the induction of new hires into culture of the
organisation exerts a major impact on the employees leading to underperformance and
unparticipation in several business activities and operations. These challenges make the new
hires and candidates struggle with their own duties at the workplace resulting in an unproper
understanding of roles and responsibilities. The challenge of pressuring and managing via the
change proves to be difficult for the new hire and this affects the viewpoint of the
organisation towards the hired applicant. It is very much important for a new hire to
communicate effectively with the manager, leader and the HR partners but the issues of time
management keeps the new hire away from all these by keeping the work schedule busy. It is
the duty of the management to show the new candidate that time-management is valuable and
crucial and should be managed appropriately (Jaguszewski and Williams, 2013).
The concept of on-boarding in UK’s hospitality industry can sometimes prove to be
challenging task as an unappropriate induction process results in poor performance and
failing to provide better consumer service. The organisations inducts its new hires with the
expectation that they will initiate change. This very pressure of managing via the change
proves to be stressful and challenging for the new hires and results in underperformance and
exiting from the organisation. An unappropriate induction system fails to provide the new
hires with the understanding of their own roles eventually leading to onboarding derailment.
This makes the new hires realize that their role are conflciting with their earlier role
(Upamanyu, 2014).
1.8 Gap in Literature
Due to time constraint, the researcher was not able to capture all the valuable and relevant
information of the schoarly materials and journals used in this research. The literature section
was unable to discover all the challenges and issues faced during the induction of new hires.
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1.9 Research Methodology
This section will explain the several methods and approaches that could be used for
completing the research on the topic. This section will help in understanding of the research
in a detailed manner.
Research Philosophy
This section will explain the several methods and approaches that could be used for
completing the research on the topic. This section will help in understanding of the research
in a detailed manner.
Research Approach
Research approach process is mainly used for presenting and formulating the relevant
informationa and data associated with it. In this research, the researcher will execute a
deductive approach of research as it is concerned with the involvement of theories and
specific models in the development of the study.
Research Design
The concept of research design provides an indication towards the structure of the project. In
this research, the researcher will utilise explanatory design approach as it will help in
extracting meaningful discussions and conclusions.
Research Methods
In this research, the researcher has implemented primary and secondary data collection
methods and together they are known as mixed methods.
Sampling Technique
In this research, the researcher will be considering to utilise just a qualitative data analysis
method and probability method of sampling. A sample of 20 HR executives will be selected
in this research.
2.0 Project Planning
Actions 10th Feb-
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Mar 25th
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Apr
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Selection of the research
topic
Gathering of information
Focus on the layout made
Review of Literature
Project Planning
Research methodologies are
developed
Data Analysis
Conclusions attained
Draft
Submission of File
2.1 Ethical Issues
In this specific research, the researcher will ensure that all the information and data
incorporated in the study are authentic and confidential. The major focus is on the quality of
the information and growth of the study.
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Reference List
Dries, N., Vantilborgh, T. and Pepermans, R., 2012. The role of learning agility and career
variety in the identification and development of high potential employees. Personnel Review,
41(3), pp.340-358.
Gimenez-Espin, J.A., Jiménez-Jiménez, D. and Martínez-Costa, M., 2013. Organizational
culture for total quality management. Total Quality Management & Business Excellence,
24(5-6), pp.678-692.
himanchestercity.com (2019). Holiday Inn Manchester City Centre. [online]
Himanchestercity.com. Available at: http://himanchestercity.com/ [Accessed 22 Feb. 2019].
Jaguszewski, J. and Williams, K., 2013. New roles for new times: Transforming liaison roles
in research libraries.
Upamanyu, S., 2014. Managing Attrition through HR System in Hotel Industry. International
Journal of Multidisciplinary Approach & Studies, 1(6).
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Appendix
Q1. What is your work tenure in the organisation?
 3 - 6 months
 6 - 9 months
 9 months - 1 year
 1 year – 2 year
Q2. According to you, do the new hires face any challenges or issue during their
induction process?
 Yes
 Neutral
 No
Q3. Do you think that the induction process of your hospitality organisation is poor and
needs to be modernised?
 Strongly Agree
 Agree
 Neutral
 Disagree
 Strongly Disagree
Q4. What were some of the common challenges and issues that new hires face during
the induction process?
 Lack of Role clarity
 Managing change
 Lack of coordination
 Unstructured process of inducting
Q5. What are the assessment techniques that your organisation has adopted or
implements?
 Structured Interviews
 Work Simulation
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 Personality Tests
 Assessing Experience
Q6. Do you think that the assessment technique or induction program is effective or
not?
 Yes
 Neutral
 No
Q7. What are some of the steps or measures taken by your company to overcome the
challenges and problems associated with your organisation’s induction process?
 Formal training programs and schemes
 Providing constant feedbacks
 Achieve culture fit
 Effective communication system
Q8. Do you think that the alignment of your organisation is appropriate with its core
values?
 Strongly Agree
 Agree
 Neutral
 Strongly Disagree
 Disagree
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