Leadership Report: Analyzing Leadership at Holiday Inn Express (UK)

This report provides a comprehensive analysis of leadership, using Holiday Inn Express as a case study. It explores the essential traits, skills, and styles of successful leaders, including the application of the Big Five personality model and situational leadership. The report examines how leadership qualities can be developed, emphasizing the importance of people-oriented skills, decision-making, strategic planning, and effective communication. It contrasts leadership with management, highlighting their distinct roles in organizational success. The study delves into transformational leadership and relational approaches, illustrating how leaders can inspire change and build strong team relationships. The report uses the Holiday Inn Express organization to exemplify leadership in practice, providing insights into how it develops and applies leadership principles to drive business growth, improve productivity, and enhance market competitiveness. It also offers practical examples of leadership in action, such as Gandhi's non-violent movements, and examines the importance of adapting leadership styles to meet different situations and people.

GUIDE TO LEADERSHIP

Table of Contents
INTRODUCTION...........................................................................................................................1
1. What is involved in being a successful leader?.......................................................................1
2.1 CAN GOOD LEADERSHIP BE DEVELOPED, AND IF SO, HOW?...............................5
3. Leadership and Management .................................................................................................7
4-What have you learnt about leadership from your own experiences, on this course and
elsewhere?...................................................................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

Illustration Index
Illustration 1: Three skills approach................................................................................................2
Illustration 2: Effective Leadership and Management.....................................................................8

INTRODUCTION
Leaders play a most important role with internal department of organisation. They guide
each and every worker for future development. This report is focus on leaders that have the right
traits, skills and styles to perform effectively (Hrebiniak, 2017). This report is based on Holiday
inn Express organisation, which is basically located in United Kingdom and provide different
kind of services in hospitality sector. On the other hand, understand the requirements of
employees and a good team leader. Further, it covered effective quality to exploring their
strategies for business development.
Illustration I: Different Types of Leadership Styles
(Source: Small business Pro, 2018)
1. What is involved in being a successful leader?
According to Katz, although a successful leader must have good conceptual skills, which
are the ability to visualize the organization as a whole (Kalargyrou and Woods, 2009), human
skills are also significant. Being a leader is critical and challenging task as a leader has to
influence his or her team in the right direction so that corporate goals and objectives can be
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accomplished. On the other hand, a leader is also must consequential to motivate security to get
followers a leader hence they should to have adequate skills, aim, and guidance and improve
them with some explicit, opinion and human action (Maynard, 2017).
Successful leader are the power and intellect behind their organizations. They are the
visionaries charged with steering their brand around pitfalls. They must know when to seize
opportunities and how to rally employees to work hard toward their company’s goals. It may
seem like some people are just gifted with these skills, but the truth is most leadership traits can
be learned and sharpened with time and practice.
Individual
Traits
In order to identify individual traits, the Big Five Personality model will be used
(Maynard, 2017). In contemporary psychology, the Big Five factors of personality are five broad
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Illustration 1: Three skills approach
Sources : Three Skills Approach, 2017

domains which define human personality and account for individual differences. The description
of the model is described below: Openness: Openness describes the trait of people and leaders who are open to learn new
and innovative things effectively and efficiently. This trait includes traits like being
insightful and imaginative and having a wide variety of interests. This is help to build the
success leader in organisation (Goleman, 2014). To be open minded with each team
member and trait link a friend at the time to solve problem. Conscientiousness: Individual and leaders who possess high degree of conscientiousness
are reliable and prompt. These types of individuals possess high degree of self discipline
and prefer to follow plan rather than act spontaneously. Extraversion: Extraversion describes how social and outgoing a person is. These type of
personalities tends to participate in social gatherings and are full of energy. A person who
have less extraversion tends to live in isolation or prefer to talk and interact less with
people. The traits include cheerfulness, friendliness, excitement seeking, etc. (Kalargyrou
and Woods 2009).
 Agreeableness: A person who have low level of agreeableness put their own interest
above others and tend to be distant, unfriendly and uncooperative. Leader will be friendly
with each team member in organisation (Johansen and Voto 2014). This is help to
understand every team member and there quality of working ability.
Contextual
Successful leaders are able to adapt their approach to meet the need of different situations
and people.
Situational Leadership
Situational leadership style is the leadership style followed by leaders where they change
the style of leadership according to the situations. Situational leadership style was developed by
Kenneth Blanchard and Paul Hersey. The Situational Leadership® Model provides leaders with
an understanding of the relationship between an effective style of leadership and the level of
readiness followers exhibit for a specific task (Coccia, 2015). Leaders match their style to the
competence and commitment of their subordinates.” The emphasis is on adapting leadership
style to meet the demands of different situations and people.
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For example : There are no good and bad leadership theories. But there are leadership
styles that work best for certain situations, tasks and people. To be an effective leader, regardless
of one’s leadership approach, one must be able to assess the current situation properly, choose
and apply the best style for the situation at hand and review one’s choice continuously.
Relational
Relational
Successful leaders are able to develop positive and valuable relationships with
people.
Transformational Leadership
Under transformational leadership, leaders work together with team in order to identify
the areas of change and transformations. Here leader establishes a vision to guide the change by
inspiring and executing the change with committed members of groups
Transformational leadership is a style of leadership where a leader works with
subordinates to identify needed change, creating a vision to guide the change through inspiration,
and executing the change in tandem with committed members of a group..Their style tends to use
rapport, inspiration, or empathy to engage followers. They are known to possess courage,
confidence, and the willingness to make sacrifices for the greater good (Goetsch, 2014).
For example : Gandhi talked about truth and love and preached the same through his non-
violence resistance movements such as satyagraha (The word Satyagraha is from the Sanskrit
words satya (meaning truth) and Agraha. For Gandhi, Satyagraha went far beyond just "passive
resistance (resisting without taking action). His non-violence also became his strength)and non-
cooperation. Sacrifices like time away from family and long fasting periods for social protest.
Gandhi held several meetings to talk about the issues faced by people and the importance of
following his values to fight for the country's independence
Quality of good leader
 A good leader is confident and focuses every activity in internal working environment.
This is help to manage the work or improve productivity and profitability of organisation.
This is somebody who improves level of confident to increase market structure (Anthony,
2017).
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 A good leader, as well as conformation the main end in focusing, is able to think
calculus. Not only does a good individual view a state of affairs as an entire, but is able to
break it behind into sub environment for person examination (Algahtani, 2014).
On the other hand, some approaches is used to improve to increase current level
performance as well as future conditions. This is help to increase overall development of market
growth rate (Klettner 2014). In this context, take new representatives according to the capacity
or ability of doing work. In this sort of pioneer will be future or result situated and gather activity
turn out to be more costly.
2.1 CAN GOOD LEADERSHIP BE DEVELOPED, AND IF SO, HOW?
Leadership quality is one of the important factors that would be valuable for the growth
of any organization. There are many top organizations that can managing business process. It can
be identified the business requirement in which the successful firms are always thinking about
the leader because Team leader can be important part of organization to improve the
performance the firm in which they will explore the business in all over the world through their
skills and knowledge (Harrison, 2018.) For example- Holidays Inn Express is the top
organization to expanding their business in all around the world. They hire those people who
have capabilities to maintain the whole team in effectively and efficiently. This organization has
effective leader to maintain the process in proper manner to provide the best services to their
customer.
There are various type of skills and traits needed to develop good leadership on the basis of
Individual perspectives :
 People Oriented Skills- This is very important skills to understand the requirement of
employee and a good team leader will always think about all people and can be
connected to other employee in proper ways. (Surya and Syahputra, 2017 )
 Taking Hard Decision- Most of the peoples are avoiding the critical decision in his life
but the Team leader can take many decision on critical situation in which they will handle
the situation in every efficiently(Carr, and et.al., 2018.)
 Planning Strategies- This strategy is maintained the coordination in between the
employee and customer. The team leader of organization is always planning new
strategies for business planning because without planning cannot be manage the business
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process and it is only based on the management planning to handle challenges that
occurred in a business process..(Rittle-Johnson and Boice, 2018.) .
 Effective Communication Skills- It is a major advantages of Leader because through the
communication skill, they are building an effective relationship between the company
and client. It is very important role play in .(Guetterma and et.a., 2017.)
 Leadership Quality- leadership is the best quality to motivate the other person because
some people cannot have any time management but Team leader will come on time and
manage the whole management. (Ma nd Schapira, 2017).
How these skills can developed the good leadership:
As observed from the experience within Holidays Inn, this Organization is taking some
suggestion to their team member and finally they are taking a hard decision. Holidays Inn has
skill people to provide an effective services in which it will maintain their facility and provided
on time. They are always tried to learn some things new and putting some effort for the other
employment development. They can be constantly creating new opportunities for development
that would be helpful for growth Holiday inn Express is a fast growing company when the
decision is take by the leader. They are always developing a new strategy and planning for
growth and development in organization. This is very helpful to increasing their productivity and
profitability in market. Holiday's Inn to provide the best leader to communicated with their
regular in effective manner. In this Holidays Inn, leadership quality is very effective because
with the help of these techniques, it is easily gaining lot of values towards the company and
people(Vossius and Rousselle, 2017)
As per the experience, it can be find out the people oriented, skills that helps for
organization to understand the requirement of people. They are always interacted to other people
and identifying the actual business requirement. A leader always connected to other people to
maintain their relationship. A good leader is always tried to planning an effective strategy for
growth and development. A good leader has an effective quality so that it can be communicated
to other people effectively and efficiently in every organization.
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3. Leadership and Management
 Leadership-The leadership quality is very helpful for organization to developing a new
strategy and planning beat the level of competition in marketplace. The leadership has
unique quality to manage the organization, leading a group of people that has unique
ability to build a strong relationship with the team member. Kotter (2012, pp.30) states
that “Leadership is a set of processes that creates organizations in the first place or adapts
them to significantly changing circumstances. Leadership defines what the future should
look like, aligns people with that vision, and inspires them to make it happen despite the
obstacles.r (Alharbi, 2017) . Leadership is an effective skill that would be create specific
vision on a particular topic. They always motivate others and can manage business
operations through following the leaders. They are developed a good relationship with
the employee. They have an effective quality to explore their strategies for business
development.
 Management-Management is system to do their work in systematic way to achieve their
goals and objective. It can be control the all department of organization and mainatin an
effective relationship between them. Management is process that can be coordination
between the business operations and activities to achieve the objective and goals Kotter
(2012, pp.30) states that “ “Management is a set of processes that can keep a complicated
system of people and technology running smoothly. The most important aspects of
management include planning, budgeting, organizing, staffing, controlling, and problem
solving”. (Griffiths and Hunter, 2017) . Management is an organization to coordinate the
whole business activity in an effective way to achieve their goals. They have to maintain
company policy, controlling, planning a strategy for development. They have different of
management according to small and large scale organization.
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Illustration 2: Effective Leadership and Management
(Sources: Leadership and management, 2015)
Differences between Leadership and management
Leadership management
Leadership is important for organization to
encouraging the team members and they
are building a strong relationship with
other employee (Waniganayake and et.al.,
2018).
Management is procedure to handle the whole
business process and all operation in very
effectively.(Chiu, and Weinberg, 2017)
Leadership is a thing that would be controlled
by the follower and they can build a trust
on their colleagues.
Leadership is the best quality of skill that
would interact to other people and they
can be influences to other people.
Leadership is always long vision for future
development.
In leadership, they are following some
This process is managed by the important
person manager; they will control the
whole management department.
It is part of ruling that would be controlled by
manger that will understand the
requirement of people and can be
managing the whole management in proper
ways.
Management is short vision for arranging a
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guideline and under this guideline they are
performing their role for company.
Leadership is active.
Leadership can be changes the new system in
very efficiently.
Leadership is the best quality that particular
person can developed their role for
business process.(Lorinkova and et.al.,
2017)
process in a proper way.
In management, there are following some rules
and regulation and it can be implemented
new policies for employee development.
Management is based on reactive.
Management is stable and it cannot be change.
Management is method to control the whole
system that would be managing all process
that is useful for business process. (Ricard
and 2017, Perry)
4-What have you learnt about leadership from your own experiences, on this course and
elsewhere?
My experience for the leadership in the company is different from others requiring a
multi functional perspective to design a more compelling workplace experience. I have learned
many things about leadership in my years. Being a leader is a lifelong learning process. Every
great leader always looks for ways to improve their ability to improve their leadership qualities
and attributes. I’ve found if a leader is really good at what they do, they won’t have to tell others
about it. It also involved activities such as handling correspondence and communications,
scheduling and training employees, evaluating performances, and ensuring seamless operational
flow across multiple cross-functional departments. I am the all rounder in the company to
maintain their employee and sub coordinates in the company. I have to connect with different
business man and get emotionally attached to succeed our business respectfully for the future and
maintain the relationship with others and employee of the company. I managed all the
employees in the company, I used the hill model for the leadership and listen to their ideas,
sometimes it will be correct and I might be wrong and I accept it. I always bring an innovative
idea for the organisation to get succeed in the future and different from the others and maintain a
relationship with sub coordinates and other business man as well (Maynard, 2017).
Situational leadership model is that there is no individually the best method of leadership.
The task relevant is effective in the leadership; the successful leadership are those who adapting
ability and willingness of the every single or group they are attempting to influence and lead.
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After analysing and reviewing my nature, I can elucidate that I am optimum choice of
leader. Team work is to be done effectively, which require effective coordination,
comprehension and learning skills through which I can guide my team.
The manner which we are giving the answer for the inquiry will show them choice in
leaders that you learn. . Why always think a good leader you might be may be sometimes wrong
and right also and meant it always (Goleman, 2014). Always talk with the good and respectfully
manner to other one in the organisation it entertainment your mental attitude and leadership in
the institution. Don’t think negative contact and thoughts ever think positive thoughts.
This experience is change my opinion about leadership and quality of good leadership is
market place. I think leader is person who each and every team member in organisation. Before
that, leader is learned every aspect of life to change opinion level in organisation.
In this experience is one of the most important and help to learn function of leader to be
performance in organisation. In addition, to solve any problem in overall environment in market
place.
For example 1 : Cashier at McDonald’s, London
I have learned that how to welcome customer and gritting them. To be solve any
customer problem and deal with it. I have learned that face to face interaction with each
customer in work place. I have learned that how to handle any type of complaints inside
organisation and how to solve it. All such activities are part of good leader in working
environment and improve overall development of organisation.
CONCLUSION
Form the above report is focus on planning new strategies for business planning because
without planning cannot be manage the business process and it is only based on the management
planning to handle the challenges that are occurred in business process. As per the above report
is focus on creating a good relationship with the employee. They have an effective quality to
exploring their strategies for business development. Form the above report is focus on way of
position prompts an authoritative constitution that strong sustenance comes about by social unit
consistence, stickiness to rules, acknowledged gathering meeting and old methods for getting
things done.
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