Holiday Inn London: Quality Management in the Hospitality Industry

Desklib provides past papers and solved assignments. This report analyzes Holiday Inn London's quality management.

In the context of Holiday Inn hotels
London
Quality management in
business

Introduction of the hotel
Holiday Inn hotels group is the subsidiary of
the InterContinental Hotels Group (IHG) and
British- owned brand of hotel. Holiday Inn
has the one of the world largest hotel
chains that has 1,173 hotels and more than
214,000 bedrooms. It is the family hotels
where there are free internet, food, and
kids stay facility.

Measurement of quality
management
The quality management in the Holiday Inn
hotels London can be ensured by improving
and managing the quality of foods,
services, employee performance and
training and development processes and
procedures.
In the Holiday Inn hotels London,
management needs to control the quality
of its food products, employee
performance, procedures and customer
service.

Quality management processes
Quality assurance: Quality
assurance can be defined as
the set of activities to ensure
the processes quality through
which the products or service
are to be developed.
Quality assurance mainly
focuses towards preventing
any defects in processes
through which food products
and hospitality services are
developed.

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Quality control: Quality
control can be defined as the
set of activities to ensure the
quality of the products and
services.
The quality control will help the
management in the Holiday Inn
hotels London to identify any
defects in the food quality and
customer service so that
necessary improvement can be
taken to control the quality.

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Quality inspection: Quality inspection is
an effective measure of quality
management that mainly focuses on
testing and measuring the quality of the
products and services.
This will help the management in the
Holiday Inn hotels London to maintain the
brand reputation by minimizing defects in
the quality of food products and customer
service.

Self -assessment in order to
determine an organization's
current ‘state of health’
The self-assessment concept will help the
management in the Holiday Inn hotels
London to analyze and assess the current
state of functioning of its hospitality
business in the market.
Currently, the management in the Holiday
Inn hotels London is using four types of
self-assessments that include judgemental
method, subjective method, comparison
and benchmarking process.

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Subjective method: The subjective
method mainly focuses towards
determining the positions of the all
operation so that detailed analysis of all
functional departments in the Holiday Inn
hotels London provide current state of
operations and functioning.
Judgemental method: Judgemental
method mainly concentrates on judgement
provided by the leaders of the organization
as well as other organizations.

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Comparison method: The comparison
method of the self assessment involves the
comparison of the Holiday Inn hotels
London with other hotel groups on the basis
of predefined metrics.
Benchmarking method: The
benchmarking method will help the
management in the Holiday Inn hotels
London to develop benchmark for every
operation and then match this benchmark
with the organization’s standards

References
Nanda, V., 2016. Quality management system handbook for
product development companies. CRC press.
Nielsen, K., 2014. Self‐assessment methods in writing
instruction: a conceptual framework, Salvioni, D., 2016.
Hotel Chains and the Sharing Economy in Global
Tourism. SYMPHONYA Emerging Issues in Management, (1).
Goetsch, D.L. and Davis, S.B., 2014. Quality management
for organizational excellence. Upper Saddle River, NJ:
pearson.
successful practices and essential strategies. Journal of
Research in Reading, 37(1), pp.1-16.
Artzt, A.F., Armour-Thomas, E., Curcio, F.R. and Gurl, T.J.,
2015. Becoming a reflective mathematics teacher: A guide
for observations and self-assessment. Routledge

Thank You