Analysis of Room Division and Yield Management at Holiday Inn Hotel

This report provides an overview of Holiday Inn's room division, delving into the key sub-departments such as the front office and housekeeping. It outlines the roles and responsibilities of positions within these departments, including the front office manager and assistant housekeeping manager. The report analyzes linen operations within the housekeeping department, covering topics like collecting and sorting linen, and the different types of linen used. It also discusses par levels and linen control. Furthermore, the report explores yield management, including its elements such as group booking data and displacement of transient business, along with high demand tactics. The conclusion emphasizes the importance of hospitality in the hotel business and summarizes the key findings related to room division, departmental roles, and yield management strategies at Holiday Inn. The report references relevant academic sources to support the analysis.

PART -1

INTRODUCTION
 Holiday inn is based on the British owned hotels and subsidiary of
Intercontinental hotel groups. It is largest chain with 1,173 active hotels and over
2,14,000 rentable room as of 2018. headquarters of hotel chain is located in
Denham. This organization was founded in 1952. Hospitality is define as
relationship between host, guest and other act or practices of being hospitable.
Especially, this include the various entertainment of guest, reception and other
services for travellers.

Demonstrate Knowledge and understanding about key
sub department of Room division
 In “Holiday inn” hotel, Room division have various departments that all work
together to provide best quality of facilities and services. Departments may be
reduced the number, size but they still need to fulfil expectation of potential
guests. Manager is responsible for efficient and effective leadership, operations
for all room division departments.

Front Office Department
 Front office department is one of the most common where manager can plays
important duties to enhance guest service by constantly developing facilities.
Front office staff members can enhance guest service to greet guest as they can
arrive at “holiday inn” hotel. Afterwards, it can allocate rooms and taken the
luggage or guest to the room.

Cont.
Reservation
 It is also consider as reservation process of booking that is conducted by
managers. One guest or culture arrive so that administrator will check their
reservation detailed in proper manner. At initial stage, Guest is directly
coordinate with front desk staff members to discuss about the reservation. In this
way, it gained more knowledge about reservation.

Cont.
Guest Relations
 In “Holiday inn” hotel, Front desk staff members are assisting to arrange all
reservations, establish a strong guest relation and ensure that pleasant or
satisfying stay at hotel. Staff members can have the guest complaints, assists
within check-in process and provide additional facilities.

Cont.
Reception
 In “Holiday inn” hotel, Front office reception and administration is responsible
person for handling the different activities. It including greeting guests, provide
beverage, answering phones and also handling the business inquiries. These type
of facilities and services would be scheduled by administrator within holiday inn.

Roles and responsibilities of two room division positions
from “front office” and “Housekeeping Department”
within Holiday inn hotel.
 In “holiday inn” hotel, it can be identified the various “Room division positions”
that help for overseeing both front office. In order to provide the best quality of
accommodation services for their guests

Room Division Position of Front office
Front office Manager
 it can established the good relationship with other supervisor to provide right
direction.
 In most of cases, front office manager have been assigned the different task to their
employee on the basis of their capability or performance.
 Usually, it can be handled the environment and accountable for maintaining
professional working culture.
 Front office manager is responsible person for overseeing its daily operation of front
desk within “Holiday inn” hotel.

Cont.
Assistant house keeping manager
 In “Holiday inn” hotel, managers are playing important role and consider as
professionals who have facilities accommodation services.
 They are employed by holiday inn hotel to handle the different tasks such as
booking rooms, update arrival checklist, applying room blocks, reviewing
inventory rooms.
 ready the room for client before check-in, which can handle within “holiday
inn” hotel.

Analyse Linen operation from Housekeeping
department within Holiday Inn hotel.
 The Linen room is consider as centrestage for supporting the significant role
played by housekeeping department. Most Linen room are centralised or act as
storage point, distribution centre for clean linen. In “Holiday inn” hotel, there are
different Linen operations performed by housekeeping manager in organization.

Cont.
Collecting Soiled Linen-
 In “Holiday inn”, House maid and room boy should provide perform
the activities to strip linens from bed, areas. Staff members should never use any
guest linen for cleaning purpose. The house boy should go for frequently round
on each and every floors to collect soiled linen. Supervisor of housekeeping
department should make sure that soiled linens does not pile up on the floor
pantry. Sometimes, it may cause soil and damage as there will be chance that
guest may walk on them.