Leadership and Management Roles at Holland & Barrett

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MANAGEMENT AND OPERATIONS

Table of Contents
INTRODUCTION............................................................................................................................. 4
LO1.................................................................................................................................................5
P1 DEFINING AND COMPARING ROLES AND CHARACTERISTICS OF MANAGER AND LEADER...5
M1............................................................................................................................................. 7
ANALYSING & DIFFERENTIATING BETWEEN THE MANAGER’S FUNCTION AND THE ROLE OF
THE LEADER............................................................................................................................... 7
LO2.................................................................................................................................................9
P2 EXAMINING WITH EXAMPLES HOW MANAGER’S ROLE AND FUNCTION OF MANAGER ARE
APPLIED IN SITUATIONAL CONTEXT...........................................................................................9
P3 APPLYING DIFFERENT THEORIES & MODELS INCLUDING SITUATIONAL LEADERSHIP &
SYSTEM LEADERSHIP CAN HAVE AN IMPACT ON THE OPERATIONS MANAGEMENT AT
HOLLAND & BARRETT.............................................................................................................. 11
M2 ASSESS THE DIFFERENT APPROACHES’ STRENGTHS AND WEAKNESSES OF VARIOUS
THEORIES TO ORGANIZATION ACCORDING TO BUSINESS ENVIRONMENT..............................12
LO3............................................................................................................................................... 14
P4 EXPLAINING THE MAIN APPROACHES TO THE OPERATION MANAGEMENT AND THE
MANAGER'S PLAY AND LEADERS ROLE....................................................................................14
P5 EXPLAINING THE IMPORTANCE AND ROLE OF THE OPERATIONS MANAGEMENT IN
ACHIEVING AIMS AND OBJECTIVES OF THE HOLLAND & BARRETT..........................................17
M3 EVALUATING HOW MANAGERS AND LEADERS CAN IMPROVE EFFICIENCY OF THE
OPERATIONAL MANAGEMENT FOR SUCCESSFULLY MEETING THE BUSINESS GOALS AND
OBJECTIVES.............................................................................................................................. 18
LO4............................................................................................................................................... 19
P6 ASSESSING THE BUSINESS ENVIRONMENT FACTORS THAT HAVE AN IMPACT ON
OPERATIONAL MANAGEMENT AND DECISION MAKING PROCESS THAT IS TAKEN AT HOLLAND
& BARRETT BY LEADERS AND MANAGERS...............................................................................19
M4 ANALYZING HOW THESE VARIOUS FACTORS ARE AFFECTING THE BUSINESS AND THE
WIDER COMMUNITY................................................................................................................21
CONCLUSION............................................................................................................................... 22
REFERENCES.................................................................................................................................23

INTRODUCTION
Management is the term that can be explained as managing all the activities along with the
human resource of the organization for achieving aims and objectives. For the success and
growth of the organization, it is very essential that there will be both managers and leaders
who can guide other employees for better performance. In this assignment, the case study of
Holland & Barrett will be discussed by explaining the main roles and characteristics of leaders as
well as managers. The comparison of the managers and leaders functions will also be
conducted so that the roles of both superiors will be clear. The planning and control proce4ss
which helps in managing many tasks are also defined and is connected with the process of
operations and management. The whole assignment will be discussed in contrast to the
Holland & Barrett which is the retail health food store in the UK.

LO1
Holland & Barrett is the company that deals in the health food market, this company falls in the
retail industry and it was founded in 1870. The headquarters of the company is situated at
Nuneaton, UK. The products that are offered by the company are minerals, vitamins, Herbal
medicines, vegetarian food etc.
P1 DEFINING AND COMPARING ROLES AND CHARACTERISTICS OF MANAGER
AND LEADER
Roles of leaders and managers
Manager can be defined as the persons who are responsible for managing and planning things
that are pre-determined objectives and goals of the organization. It is the essential part in the
role of manager that he is responsible for planning all the activities, tasks and strategies which
will help the employees at the workplace so that they perform their task for achieving goals and
objectives (Weer and Greenhaus., 2017). At the organization, managers are divided into various
levels and different departments according to their skills and abilities. The managers are also
responsible and concerned for providing an appraisal for performance so that employees get
the work done on time.
Leaders are the persons who are responsible for getting the work done from the members of
staff and their main role or responsibility is to motivate people at the organization so that they
perform their task efficiently (Xu, A.J et al., 2016). The main role of the leader is to discuss and
communicate in the manner so that employees get inspired and can work with more
concentration towards achieving the goals. For increasing the productivity, and the efficiency
at the workplace leaders play a major role.
Difference between managers and leaders
Leaders Managers
Leaders are responsible for persuading goals
and objectives which has been set up by the
managers (van et al., 2016).
They are the main person who is responsible
for setting the goals and objectives of the

organization.
Leaders also help in providing team directions. They have the responsibility to provide
directions to the whole group.
The activity to motivate employees for
performing their tasks effectively is the work
of the leaders.
Policies that are communicated to the leaders
are done by managers (van et al., 2016).
Providing inspiration to employees of the
organization is the main role of the leader (van
et al., 2016).
Organization needs ideas for the betterment
of the organization and those ideas are
created by managers.
Leaders have the potential and they work and
motivate others to work so that ideas can be
converted into reality.
The organization’s planning process is the key
role of the manager.
The main focus of leaders is on work and
people who are putting efforts to complete
them.
The major focus of managers is on things.
Leaders have the capacity to influence other
employees (Zori, 2016).
Managers also look after the activities which
will help the company in the long term (van et
al., 2016).

M1
ANALYSING & DIFFERENTIATING BETWEEN THE MANAGER’S FUNCTION AND
THE ROLE OF THE LEADER
The manager’s functions and the role of leaders at Holland and Barrett are explained
hereunder:
Planning:
Plans and objectives of the company have to be set up by the manager and this is an important
factor that is managed by the manager. The manager of the Holland and Barrett mainly focuses
on planning various strategies so that they can achieve the desired goals and through that, they
can increase their revenue by increasing sales of the company (Noe et al., 2017). The Holland &
Barrett Company uses the method KAIZEN so that they can improve their products and bring
efficiency.
At the same time leader’s function at the Holland and Barrett are defined as they are
responsible for communicating and delivering these strategies to employees so that employees
work with dedication for attaining goals and objectives of the organization (Burke ., 2017).
Organizing:
For fulfilling the needs and objectives of Holland and Barrett, the manager's function helps in
maintaining and utilizing the resources efficiently so that employee’s performance could be
improved (Schnackenberg and Tomlinson., 2016).
Whereas the leader’s role is the allocation of these resources and delivering the same to the
employees, this will help employees to work effectively for the betterment and bright future of
the organization.
Directing:
Manager’s role includes directing and delivering right thing to the employees whereas the
leader is responsible for formulating team and directing them to follow the right path for the
achievement of the goals and objectives at Holland and Barrett (Burke ., 2017).

Staffing:
The manager has the major function at Holland and Barrett that is staffing and leader’s function
include motivating them and allocating the right work for the growth and success of the
organization.
Coordinating:
For the better results of the work at Holland & Barrett the manager help in controlling all the
activities of the activities. The various departments at the organization work with the motive to
increase the quality for the satisfaction of the employees. The leaders help in managing and
controlling the work with the use of the best methods and techniques that can help in achieving
goals (Burke ., 2017).
Controlling:
The managers and leaders are responsible for managing all the activities in the manner that
they help in developing strategies that are best fit for taking out the best outcomes
(Schnackenberg and Tomlinson ., 2016). The managers are responsible for managing and
controlling all the tasks performed by the employees and their results and outcomes are
managed by the leaders so that they can guide them for working efficiently towards achieving
goals of the Holland & Barrett.

LO2
P2 EXAMINING WITH EXAMPLES HOW MANAGER’S ROLE AND FUNCTION OF
MANAGER ARE APPLIED IN SITUATIONAL CONTEXT
For fulfilling the organizational objectives and goals, the manager's role and leader's functions
help in getting work so that the desired outcome could be met. For the proper functioning of
the management functions, the various styles and leadership traits are being followed and
used. The company Holland & Barrett is facing many problems in which they are not able to
manage their revenue because of the many problems and thus the manager is planning to
formulate strategies so that they can be able to manage the manufacturing cost an and could
increase sales for the higher productivity (Tarakci et al., 2018).
Various theories of management have been used in this organization Holland & Barrett which
will help in growing and achieving aims and objectives. The company was facing the problem of
the higher cost of production (Tarakci et al., 2018). This problem can be solved by the manager
at the organization; he can plan many other strategies such as the manager can decide to
higher or contact those suppliers who will supply goods at minimum cost for reducing the
burden from the company (Tarakci et al., 2018). Whereas the leaders at Holland & Barrett will
improve their performance, Employees can also try to motivate their employees and workers so
that they can adopt new strategies for the betterment of the organization. The leaders at
Organization can also adopt strategies such as better communication with employees that will
help in increasing workers' efficiency and will also lead to a better working environment
(Tarakci et al., 2018).
There is a theory which is called management by objective in which it is explained that both
employees and manager need to cooperate for accomplishing goals. With the help of the
theory like management by objective, it is very important that mutually what has to be done
must be decided in advance so that they can work according to the organization’s need. The
leader in this scenario is responsible for improving employees’ performance and ability to work
so that they can work on bringing new technology.

For increasing the productivity of the organization with the help of employee’s manager
formulates strategies, this method is known as the classical theory of management. The
organization and management are adopting the method of KAIZEN in which it is explained that
both the manager and the employees plan together so that their collective efforts can help in
increasing organizational productivity.
There are also other theories that are being used at the Holland & Barrett which says that the
organization responses as the situations in the organization change. For meeting all challenges
it is important that we must be able to take our feedback form (Tarakci et al., 2018). In the
operation department, it is clear that employees will try to change policies and bring new
machines & equipment that will help in bringing change for the better productivity of the
organization.
In this Manner, Company will able to apply different theories of management and leadership
Theory that will help in the good performance of employees.

P3 APPLYING DIFFERENT THEORIES & MODELS INCLUDING SITUATIONAL
LEADERSHIP & SYSTEM LEADERSHIP CAN HAVE AN IMPACT ON THE
OPERATIONS MANAGEMENT AT HOLLAND & BARRETT
Here in this section situational and system leadership theory will be explained that will help the
manager at Holland & Barrett to increase their understanding.
The situational theory can be explained as the leadership in which capabilities and skills of the
employees are required and given importance because these qualities help the leader to
influence employees so that they complete their task (Lord et al., 2017).
At the current situation in which the company is facing various problems, those problems can
be solved with the help of situational theory in which organization will be able to apply
solutions according to the situation.
The other method is the system leadership theory that can help Holland & Barrett, in this
method the manager try to manage the situation with the help of employees. The leaders are
responsible for managing the employees and discuss the situation company. Leaders change
the functioning of the company and train them or communicate with them for fulfilling the
needs and requirements of the company (Lord et al., 2017). Thus in other this theories explains
that employees can change their activities for the betterment of the organization, through
adopting these theories management and employees together will be able to achieve goals and
objectives (Lord et al., 2017).
The other theory which is explained in this section is the leadership by objective in which have
an essential role in the improvement of the situation. The operational activities are aligned in
this theory with the help of sharing the decision with employees. Employee’s decisions are
more effective because they work at the organization and know the impact of each activity in
various situations. Through this employees are able to manage situations and solve the
problems. This helps in bringing motivation among the employees that help them in working
effectively with more dedication (Lussier and Achua., 2015). The employees get the feeling of
being valued and hence they do their work and task with more concentration. The other theory
that is called as the chaos theory in which market changes are analyzed and leaders &

managers of the organization are ready to deliver to that change by adopting new technologies
and accepting change (Lussier and Achua., 2015).
M2 ASSESS THE DIFFERENT APPROACHES’ STRENGTHS AND WEAKNESSES OF
VARIOUS THEORIES TO ORGANIZATION ACCORDING TO BUSINESS
ENVIRONMENT
The theories that are explained above have some strengths and weaknesses:
Situational leadership approach:
 This method helps in building a better team at the organization because the working
environment of the company is efficient and comfortable
 For the awareness of the employees in which approach they are comfortable and feeling
effective (Lynch, 2015)
 In making decisions employees are not engaged much in the activity and thus the group
formed at the organization is more effective
 This method also helps in boosting and maintaining the employee's motivation
Weaknesses
 This process is termed ad the lengthy process by the employees of the organization
 This method is only accepted by the few members and thus only a few
organizations manage this
 This strategy is only focused on the current scenario and thus they try to ignore
because this type of business cannot plan anything for the long term even for the
short term
System leadership model or theory
Strengths:
 The realities of the organization are interpreted with the help of this method
 This theory also helps the manager at Holland & Barrett to have clarity on the thoughts
that are related to the working business environment and the dynamic structure, this
also support in br9inging new ideas related to the work issues
 This theory also helps in bringing the glossary of the various terms that helps the
researchers at Holland & Barrett to understand the term effectively in every field