This report critically analyzes the employee retention challenges faced by Home Instead, a healthcare service provider operating under a franchisee model. The report begins with an executive summary and introduction to Home Instead, highlighting its services and operational structure. It then delves into the implications of zero-hour contracts, exploring their advantages and disadvantages in the context of employee retention. The core of the report examines employee retention strategies, the impact of leadership, and the role of operations and knowledge management. A SWOT analysis is conducted to identify the company's strengths, weaknesses, opportunities, and threats. Financial data is presented to provide context to the analysis. The report concludes with recommendations for improving retention rates, emphasizing the need for strategic adjustments to recruitment, leadership, and operational policies. The report is supported by academic sources and adheres to the guidelines of the BSS064 module at the University of Bedfordshire.
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