Analysis and Report: Managing Accommodation Services in Hospitality

This report provides a comprehensive overview of managing accommodation services within the hospitality industry, focusing on the Paddington Court Hotel in London as a case study. It explores various aspects including the hospitality industry's scope, different types of accommodation services like motels and hotels, and the distinction between commercial and non-commercial businesses. The report further delves into different forms of ownership such as sole proprietorship and professional management, and explains grading and classification systems used to evaluate hotels. It also emphasizes the crucial role played by online platforms in booking accommodation and promoting hotels. The conclusion summarizes the key takeaways and highlights the importance of accommodation services in the tourism sector. The report also includes references to relevant academic sources.

Managing
Accommodation
Services

TABLE OF CONTENTS
 Introduction
 Hospitality Industry
 Types of accommodation services
 Commercial and Non commercial
Business
 Different forms of ownership
 Grading and Classification System
 Role played by online sites
 Conclusion
 REFERENCES

INTRODUCTION
 Managing accommodation services refers to the services that are provided to the
travellers.
 Accommodation means to provide rooms to stay, food, drinks and necessary things that
are required to travellers.
 There are different types of tourist accommodation like, hotels, apartments,etc.
 In this report, Paddington hotel is taken.
 The hotel is situated in London and provides good food and services to customers.

Hospitality Industry
 Hospitality industry refers to a wide category which includes, food and drink
services, parks, transportation and event planning.
 Hospitality includes hotels, bars and restaurants. Every customer wants good
food and services.
 When travelling people need some rest and they want them to get good food
and comfortable room.
 The main objective of hospitality industry is to satisfy customers and attract
more customers.
 Accommodation in hospitality industry means to provide shelter and place to
stay.

Types of accommodation services
 There are different types
of accommodation
services like, motels,
hotels, apartments, bed
and breakfasts, luxury
lodges, etc.
Motels
 In the motel
accommodation generally
designed for motorists and
have a parking area for
motor vehicles.
 Sometimes, tea, coffee and
food facilities are given to
customers.

CONT...
Hotels
 It is a type of accommodation service which provides lodging on short term
basis.
 There are many hotels around the country.
 There are various types of hotel i.e., one star, two star, three star, four star and
five star hotels.
 All have different features and facilities provided by them vary.
 Paddington Court Hotel is a five star hotel having all the facilities.

Commercial and Non commercial
business
 Commercial business refers to business activities which distributes goods and
services.
 It doesn't include the manufacturing process or production of goods.
 The objective of commercial business is to earn profit by increasing sale of
goods.
 Non commercial business refers to business activity which can be in the form
of non profit organization or government agencies.

Different Forms Of Ownership
Sole proprietorship
 A sole proprietorship is also referred to as
sole owner or trader.
 The business is owned by an individual
person, all the profit and losses will be bear
by individual person.
 All the activities are managed by the sole
owner and heavy risk is involved.
 There may be issue related to finance as all
the responsibility lies on single person.
 All the control is in one hand, only single
owner handles all the activities.

Cont…
Professional management
 In the professional management properties are owned by other entities.
 Hotel owners are not having expertise knowledge so other person purchase
properties for them.
 Paddington hotel uses lease arrangement ownership.
 The place is taken at lease and hotel owners pay rent to the lessor.

Grading and Classification System
 Grading refers to provide rating or marks to the hotels according to the
services provided by them and customer reviews.
 It is given so that customers may know that which hotel is best and they can
book room.
 Hotels which get low rating ned to make improvements or changes in services
provided by them and make strategies how to attract customers and earn profit.

CONT...
 The grading system in UK is AA(Auto mobile Association).
 This Auto mobile association gives red stars to the hotel which provide good services and reviews
given by customers are good.
 Feedback is taken from the guests which includes services given by hotels, quality of food,
housekeeping facility and other facilities.
 The association check all the reviews and feedback and according to that grades are given.
 This rating helps the hotels in attracting new travellers.

Role Played by Online Sites
 In today's global world, people are more active on social networking sites.
 People are looking online sites for booking accommodation.
 When customers are planning for trip they search for the hotel where they can
stay and take rest.
 Today people book room online with the help of travelling sites like trip
advisor, hotels.com, price line and many other sites.
 For hotel it is important to attract customers and they can use online sites for
promotion of hotel.