Hospitality Business Toolkit Part B: HR Lifecycle, Roles, and Methods

This report analyzes the Hospitality Business Toolkit, focusing on key aspects of the hospitality industry. It begins with an introduction to the broad nature of the hospitality business and its importance in increasing productivity and profitability. The report then delves into the HR lifecycle for talent management, using the Ritz hotel as a case study, covering recruitment, onboarding, and exit strategies. It highlights the importance of HR in selecting the right candidates and retaining talent. Performance planning is discussed, with an emphasis on monitoring and reviewing staff performance, particularly for waiting staff. The report also explores various functional roles within a hotel, such as HRM, research, and finance, and their interrelationships. Finally, it analyzes communication, coordination, and monitoring methods, including text messages, emails, and group meetings. The conclusion summarizes the key takeaways, emphasizing the importance of financial transactions and HR lifecycle stages in managing a successful hospitality business. The report concludes with a list of relevant references.

Hospitality
Business
Toolkit
PART B

Table of content
 Introduction
 HR Life cycle for talent management
 Performance planning
 Exploring functional roles
 Analyzing communication, coordination and monitoring methods
 Conclusion
 References

Introduction
 Hospitality industry is broad industry in which conducted different
types of business that are necessary to manage all the business
activities in proper manner.
 It helps to increase productivity as well as profitability of particular
business.

HR Life Cycle For Talent management
Human resources management is essential
part of any business entity that plays
significant role to arrange different
business activities in proper manner. Such
as, Ritz hotel follow HR life cycle to take
effective decision in regard of business.

Continue....
 Recruitment & selection: The procedure of recruitment and selection of
select right person for vacant position.
 On boarding & orientation: A manager of an organization will define
different rules, policies & procedure for newly hired candidates.
 Exit & Transition: At this stage discuss about different situation and
circumstances in which all the staff member exit from the business entity

Continued...
Importance of HR life cycle:
HR life cycle is essential for business that supports to select right candidate for
right position. It is important for Ritz hotel in order to analysis effective
skills and adding value to their organization effectively. There are defined
importance of HR supporting, growing and retaining talent such as:
 It is essential to execute all the policies that attract all the staff members
and getting things done in specific period of time.

Performance Planning
Performance management plan is designed by the manager of hotel in
order to analysis the performance of all the staff members to operate
different business activities in business. The Ritz hotel is developing
performance management plan to manage the performance of waiting
staff and staff retention:

Continued..
Plan Monitor Review
Herein, the manager
focus on the behaviour
of staff members and
organise training for
them as per the
requirement. Along with
complete work in
effective manner.
After the planning,
general manager
observe behaviour of
other staff members
and analysis that how
to handle customer.
They monitor the
performance in which
provide right solution to
fulfil requirement of
customers.
This procedure is
utilised to see forward
and increase
performance. In this
phase the general
manger supports to all
staff members to
achieve their goals in
specific period of time.

Exploring Functional Roles
A business entity plays various types of roles & responsibilities that are presented by
management to finish task in specific period of time. There are discussed different
types of organizational functions of Ritz hotel which are interrelated with each
other.
 HRM with Marketing Department
 Research with managing department
 Finance with marketing department

Analyzing communication, coordination and monitoring
methods
There are analysis several types of communication and coordination
method that supports to complete task on time and enhance profit
margin. There are different types of department in a hotel where are
working several number of employees. In Ritz hotel, administration can
plays essential role that impact on the staff members in order to
communication, coordination and observing the performance

Continue...
Text message: It is effective method that is utilised to discuss and sharing
about the plan and maintain good performance.
Mail: This method mainly utilised by hotel to share information to every
staff member.
Group Meeting: It is another way communication in which manager
communicate with each staff members.

Conclusion
From the presentation it can be concluded that in industry of hospitality
focus on different activities to conduct business at different level.
There are analysing the financial transactions in order to analysis
actual performance of business. Moreover, analysis HR life cycle
where follow different stages like recruitment & section, on boarding
to select right candidate for the position of general manager.