Analysis of Communication and Coordination in Hilton Hospitality

This report provides a comprehensive analysis of the hospitality business toolkit, focusing on its application within Hilton. It explores various functional roles and their interrelations, highlighting the importance of marketing, customer service, IT, finance, research and development, and front office departments. The report details different communication methods used, including verbal, written, and visual, and assesses their effectiveness. It also reviews coordination and integration strategies within Hilton, emphasizing team coordination and employee engagement in decision-making. Furthermore, the report analyzes the effectiveness of communication approaches, integration, and monitoring within departments, suggesting that a collaborative and communicative environment can enhance overall venture performance. The conclusion underscores the significance of teamwork, effective communication, and strategic planning in achieving competitive advantages and fostering a positive work environment.

UNIT 4: THE HOSPITALITY BUSINESS
TOOLKIT
ACTIVITY 2

TABLE OF CONTENT
◦ INTRODUCTION
◦ ACTIVITY 2
◦ Exploring different functional roles within hospitality industry and their interrelation.
◦ Explaining several communication methods and level utilized in Hilton.
◦ Reviewing coordination and integration within Hilton using examples.
◦ Analysing effectiveness of communication approaches, integration and monitoring within a particular department.
◦ Making valid judgements and suggestions on how coordination and collaboration enhance overall venture performance.
◦ CONCLUSION
◦ REFERENCES

INTRODUCTION
◦ Hospitality business toolkit refers to set of process, approaches, techniques, guidelines and
strategies that has been developed and utilized to assure desire outcomes obtain.
◦ Each practice, approach and technique plays important role in the companies that operates
under hospitality sector.
◦ The current presentation will be based on Hilton, which falls under the category of leading
hotel chains in the UK.
◦ The study will explain different functional roles in the industry and their interrelation.
◦ It will also justify communication methods, levels and coordination as well as integration
within chosen company, using appropriate examples.
◦ Furthermore, lastly the presentation clarify strategic suggestions with justification
appropriately.

Exploring different functional roles within hospitality industry and their
interrelation
Research and
development relation
with front office
department-
IT
interrelate
with
finance
department

Explaining several communication methods and level utilized in Hilton.
Verbal face to face-
Visual communication
Written communication

Cont..
In the world of business, there are different types of communication approaches available that majority of companies, whether they are small or large utilized for purpose
of making communication effective.
Verbal face to face-
◦ The current term may falls under the category of leading communication approaches in the business world.
◦ It may drive the attention of management toward conducting face to face communication, for purpose of sharing information with each other.
◦ The mode of interaction between individuals in verbal communication is oral that benefits everyone.
Written communication-
◦ Another approach or method of communication is written through which managers and employees may utilize e-mail, social media channels and other electronic tools or
systems.
◦ It may allow them to write a message or essential information in appropriate manner that make their interaction based on that quite easier, which is important for them.

Cont..
Visual communication-
◦ The current form of communication approach may take place through visual aids such as illustration, drawing, e-presentation, graphic
design and other electronic resources that plays important role.
◦ It helps to reach desire outcomes in term of increasing organizational performance and productivity level, even better than last few
years or months.

Cont..
◦ Extra-personal
◦ Interpersonal
◦ Intrapersonal
◦ Organizational
◦ Mass communication

Cont..
Extra-personal-
• It is the first communication level which refers to the procedure of effective interaction between individuals.
• This process may take place with human, non-human and entities as well.
• The appropriate understanding and collaboration between individuals may outcome to extra personal interaction.
Interpersonal-
• The second level of communication may encompass two parties such as sender and message receiver.
• They are able to utilize common language to transit information through oral and other types of communication method.
• It is quite essential for both parties to transit data in appropriate manner, as it may put direct impact on their performance and
productivity.
Intrapersonal-
• The current level of communication may enable sender and receiver to share and receive message appropriately, by using a specific
tool or technique.
• Intrapersonal communication is defined as interaction with one's self and also include self-talk, visualization and acts of imagination.
• It may help a person to boost their morale by making themselves clear about what need to do and think that is right.

Cont..
Organizational-
◦ According to organizational communication level, in a group based ventures companies, communication is considered as lifeblood
where individuals interact with each other, without facing any hurdle.
◦ It is fact that the flow of information and communication at this level inside the ventures may filter in up, down & horizontal
directions.
Mass communication-
◦ The last level of communication may drive the attention of management toward using different approaches such as newspaper,
periodicals, magazines and other.
◦ The utilization of each approach may enable people to interact with others and share information, without making any mistake that
affect the final outcomes.

Reviewing coordination and integration within Hilton using examples.
◦ Within Hilton effective coordination and integration is quite important, because it may put impact on hotel performance,
productivity and profitability.
◦ It can be review that coordination is essential, for which employees in the organization may conduct varied practices.
◦ For example, they may coordinate with each other by performing their individual roles in a group.
◦ It is one of the best technique or approaches that individual candidate in an organization may prefer to conduct, which drive their
attention toward setting beneficial and essential aims.
◦ Along with that, the current coordinative practice may enable them to take pleasure of achieving set goals as well, whether it is
short, long or medium term.
◦ It may enable firm to gain unpredictable benefits such as to serve the quality and the best services to customers, according to their
needs and requirements, which is quite challenging for an hospitality organization to do that.