Intercontinental Hotel: Communication, Coordination, and Integration

This report provides an analysis of the hospitality industry, focusing on organizational roles, communication methods, coordination, and integration, using Intercontinental Hotel as a case study. It explores the interrelation of various functional areas such as housekeeping, food production, front office, marketing, and human resources. The report justifies different communication methods, including verbal, nonverbal, and visual communication, and reviews coordination and integration within a business organization. It further analyzes the effectiveness of different communication methods, integration, and monitoring within a specific department to achieve overall organizational objectives. The report concludes by recommending ways to enhance coordination and integration to improve overall business performance, emphasizing clear authority, direct communication, and mutual exchange of ideas.

The Hospitality
Business Toolkit

Table of Contents
• INTRODUCTION
• MAIN BODY
• An excursion organizational roles within the hospitality sector and how they interrelate.
• Interrelation of above discuss areas with each other
• Explain the different communication methods and levels used in an organization.
• Review of Coordination and Integration within a business.
• Analyzing different communication methods, integration and checking within a definite department
• CONCLUSION
• References:

INTRODUCTION
Management is the term which is required in every
whether its official and unofficial. The hospitality
industry also required a management in order to make
the working more improve and smart so that people can
get a good experience while staying in the hotel. In this
report will consider Intercontinental hotel which is UK
based company it was founded in 2003 by Juan tripe.
This presentation will cover the different functional
areas of hospitality industry. Further It will explain how
these are interlinked with each other. After that it will
justifies the various methods of communication.

An expedition of the antithetic structural roles within the
hospitality sector and how they interrelate using an
organization chart.
The service industry also considers services
giving for accommodations for property,
sporting program, restaurants and many other
hospitalities connected services.
 Housekeeping department
 Food production
 Front office department
 Marketing department
 Human resource departments

Interrelation of above discuss areas with each other
According to the discussion it is discus that
all functions are interlinked with each other as
they have to work on same objective just as
housekeeping department is the area which is
link with the kitchen and front office as they
have to follow the command that is given by
the front office employee or cook. They are
responsible for serving the room service to
them as well they have to serve the food and
beverages which is ordered by guest.

Clarify the different announcement methods and levels
used in an organization.
Here are various kinds of
message which is listed in
below
 verbal communication
 Nonverbal communication
 Visual communication

Review of Coordination and Integration within a business organization
using examples where necessary.
Within hospitality business society integration
implies fusion of components into somewhat
new whereas organization is related to
arrangement of roles and tasks into planned
whole. In context to intercontinental hotel
coordination and integration is important which
helps in implementing new strategies in
accordance to plan. The ability of decision
makers is demonstrated to lead employees for
attaining organization objectives. In the
hospitality organization of intercontinental hotel
there are different functions such housekeeping,
security, marketing, communication etc.

Analyzing effectiveness of different communication methods,
integration and monitoring within a specific department can
help achieve overall organizational objectives.
There are several systems which can be use by
intercontinental hotel for communication,
coordination and monitoring. The intercontinental
hotel can select group meeting and what's app
chat in order to communicate messages,
coordinating & monitoring with staff which makes
employees feel linked and valued that their
manager is helping them in showing the work in
real manner (Brochado, and et.al., 2021). By the
use of this communication methods them
employees are motivated, connected and share
problems in effective manner. In meetings the
teams within hospitality department of
intercontinental hotel have meetings every week
in morning.

Recommendation on how coordination and integration enhancing overall
business performance.
The management and integration in intercontinental hotel help in
enhancing overall business performance along with objectives are
attain. It is recommended to define clear authority and responsibility to
every department and member as authority flows from top to bottom.
The direct communication will help in resolving the individual and
departmental difference in hospitality organization as several types of
communication are involving departmental news, group meetings etc.
Which brings harmony between different departments through mutual
exchange of ideas, and discussion (hayes, and tucker, 2018).

CONCLUSION
It can be concluded from the above that,
communication within hospitality organisation is
important which is done through several ways such as
meetings, WhatsApp chat, posters, group chats etc.
This allows team leaders and managers to keep track
of their subordinates' overall performance, which in
turn aids the organisation in meeting its overall goals
and objectives. In addition, good relationships are
critical for ensuring that the various processes in the
value chain are carried out efficiently.

References
• AGGARWAL, AND GOUR, 2020. PEEKING INSIDE THE MINDS OF TOURISTS USING A NOVEL WEB
ANALYTICS APPROACH. JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 45, PP.580-591.
• BROCHADO, AND ET.AL., 2021. ORGANIZING SPORTS EVENTS: THE PROMOTERS’
PERSPECTIVE. JOURNAL OF BUSINESS & INDUSTRIAL MARKETING.
• CHUBCHUWONG, 2019. THE IMPACT OF CSR SATISFACTION ON DESTINATION LOYALTY: A
STUDY OF MICE TRAVELERS IN THAILAND. ASIA PACIFIC JOURNAL OF TOURISM
RESEARCH, 24(2), PP.168-179.
• ELSHAER, A.M., 2019. LABOR IN THE TOURISM AND HOSPITALITY INDUSTRY: SKILLS, ETHICS,
ISSUES, AND RIGHTS. CRC PRESS.
• HAYES, AND TUCKER, 2018. QUALITATIVE RESEARCH SKILL TRAINING: LEARNING
ETHNOGRAPHY IN THE FIELD. IN ASIAN QUALITATIVE RESEARCH IN TOURISM (PP. 139-151).
SPRINGER, SINGAPORE.

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