Hospitality Business Toolkit Unit 4: Functional Roles & Coordination

This presentation delves into the functional roles within the hospitality sector, emphasizing their interrelation and impact on overall business performance. It covers key areas such as finance management, customer service, maintenance supervision, and coordination among departments within Marriott International as a case study. Effective communication, coordination, and monitoring techniques are highlighted, alongside recommendations for enhancing business performance through strategic integration. The presentation also touches upon the importance of training in developing employee skills and abilities, ultimately contributing to improved customer satisfaction and brand image. The analysis draws from various sources, emphasizing the value of food safety culture and technology strategies in the hospitality industry.

Hospitality Business Toolkit
• UNIT 4
• PRESENTATION BY (Name, Surname & ID):

Hospitality Business Toolkit
• UNIT 4
• PRESENTATION BY (Name, Surname & ID):

Functional roles within the hospitality
sector and how they interrelate
• Organisational chart

Cont...
Management of Finance: It is important for the company to analyse all the financial aspects of the
company. It is ensured that the Marriott managers are managing and taking care that there is fixed budget
for doing all the activities and tasks in effective manner.
 Customer Service: It is important for the company to manage it's relation with customers. This is
helpful in taking care of all employees working in the company to greet all clients and customers

Cont...
Supervision of Maintenance: Supervising the maintenance is a job which is usually not given importance.
This includes the managing of all work related to the maintenance and services of room. It is ensured by
the Marriott International that all services are done effectively.
Coordination among departments: There are different employees working in Marriott International. All
the departments of this hotel have an executive who manages and controls all activities related to that
department.

Communication, coordination and
monitoring
Cont...
Communication: This type of technique is used for discussing ideas, expressing opinions, and
persuading listeners about the new restaurant. This type of communication is helpful in
maintaining good relationship with the employees and making them understand what is to be
done for attaining success in meeting customer demands (Lientz, and Rea, 2016). In order to
communicate with employees, the managers organise meetings, business proposals,
presentations, project discussions, etc.

Coordination and Integration within …
(INSERT CASE STUDY)
Cont...
Coordination:- This is type of communication used for talking to employees and staff working in
restaurant. They are given information about targets and tasks which are to be completed within
given time frame. Business training is delivered in various formats. Training is administered at
individual level or by using electronic methods. Training is helpful in developing skills and abilities
of staff of restaurant. This also develops the way in which employees perform different tasks and
activities.

Continue...
Monitoring: Hospitality industry consists of various businesses that are included in
providing recreational services like travel, tourism, food and beverage service, hotel
industry, etc. It is important for the company to develop it's services for managing he
demands and needs of the customers. The hospitality sector is defined as one of the
major sector used for providing a wide range of service.

Recommendations and Judgments on how
coordination and integration enhance overall
business performance
From the above discussion, it is stated that all hospitality organisations must do their work
effectively. They must be focused about attaining organisational goals and objectives within
specified time frame. The different aspects included while analysing the business operations
are trial balance, journal entry, etc. It is essential for the companies to ensure that they are
fulfilling all the needs and demands of customers so that they can develop brand image and
goodwill.

Bibliogra
Manning, L., 2018. The value of food safety culture to the hospitality industry. Worldwide
Hospitality and Tourism Themes. 10(3). pp.284-296.
McIntosh, A.J. and Harris, C., 2012. Critical hospitality and work:(In) hospitable employment
in the hospitality industry.
Nyheim, P. and Connolly, D., 2011. Technology strategies for the hospitality industry.
Prentice Hall Press.
Qiu, Y., Shaukat, A. and Tharyan, R., 2016. Environmental and social disclosures:
Link with corporate financial performance. The British Accounting Review. 48(1).
pp.102-116.

Thank You