Hospitality Business Toolkit Report: Performance, Legislation, and Law

This report provides an overview of the hospitality business toolkit, focusing on key aspects such as financial performance management, including the use of financial statements, competitive analysis, and KPIs. It explores the double-entry bookkeeping system and the creation of a trial balance. The report also delves into the HR life cycle, outlining stages like recruitment, training, motivation, evaluation, and recognition, particularly in the context of Carnival Corporation. A performance management plan is developed to address issues faced by employees, emphasizing training, objective setting, and progress tracking. Furthermore, the report examines relevant legislation, including the Food and Safety Act and the Tourism Act, and the impact of employment and contract law on business decision-making within the travel and tourism industry. The report analyzes the functional roles within the hospitality sector, along with communication and coordination methods applied within a specific department of a hospitality organization.

The Hospitality
Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................3
P1 Investigate the principles of managing and monitoring financial performance....................3
P2 Apply the double-entry book-keeping system of debits and credits to record sales and
purchases transactions in a general ledger..................................................................................3
P3 Produce a basic trial balance applying the use of the balance off rule to complete the ledger
.....................................................................................................................................................6
P4 Reviewing different stages of Human resource life cycle ...................................................6
P5 Develop a performance management plan ............................................................................7
P6 Different legislation that a hospitality organisation has to comply and adhere to.................8
P7 Impact of Employment and contract law on business decision making in travel and tourism
industry........................................................................................................................................9
P8 Different functional roles within the hospitality sector.........................................................9
P9 Methods of communication, coordination and monitoring applied within a specific
department of a hospitality organisation ..................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The hospitality is a group of businesses which are providing services to customers. The
hospitality industry comprises of three primary areas such as accommodations which involves
hotels, bed and breakfast and other business related to lodging. The next area comprises of food
and beverage which involves fast food chains, and other constitutions that are providing food and
beverages. At last the third area involves travel and tourism which comprises of trains and cruise
ships etc. Organisation undertaken under this report is Carnival Corporation & PLC which is a
British-American cruise operator. It offers a range of services and products such as bars, food
tour and travel, entertainment etc. The enterprise draw the attention of approx 11.5 millions
guests annually. This report highlights stages HR life cycle it will also highlight performance
management plan and specific law. Later part of report deals with coordinating and integration of
various functions of departments of hospitality sector (Benckendorff and et. al., 2015).
P1 Investigate the principles of managing and monitoring financial performance
The principle of managing and monitoring financial performance involves assignment
of budget to various activities of the business. The budget should be realistic and reasonable and
should be made with reasonable care. Then the budget are compared with the actual financial
result of each activities on a regular basis. This will help the organisation to find out about the
variances between the set goals and actually achieved goals (Carvalho, 2015). There are different
ways by which the financial performance of a business can be maintained and monitored such
as-
Preparing key financial statements: It involves preparing of different statements such
as trial balance, income statement and profit and loss statement. They are an important factors in
finding out about the financial position of businesses.
Competitive analysis: The financial indicators are then analysed and financial position
of the business is them compared with other rivalry in order to find the areas where they lack
skills in comparison with other rivalries so that these skill sets can be enhanced.
KPI monitoring financial performance of organisation
Key performance indicator work as an effective tool for organisation that is used by
organisation to understand their financial condition. Some types of key performance are mention
as below for ensure performance of carnival corporation are mention as below:

Current ratio- For the working capital KPI perform their work by measuring asset and liabilities
of organisation. Current ratio is calculated by financial department through dividing total asset
with liabilities of organisation. The standard ratio is 2:1 which determines good financial growth
of organisation.
Expenses vs budget- Through comparing organisation expenses with estimated budget is a role
which is performed under KPI. This comparison helps you to understand where and how an
organisation need to manage their financial position. In context of carnival corporation this is
used to manage their monetary transactions.
P2 Apply the double-entry book-keeping system of debits and credits to record sales and
purchases transactions in a general ledger

P3 Produce a basic trial balance applying the use of the balance off rule to complete the ledger
P4 Reviewing different stages of Human resource life cycle
Human resource life cycle is an specific life cycle which involves several stages. Every
stage comprises of it's own challenges and benefits in order to utilise the benefit and eliminate
the challenges organisation needs to take care of each step carefully and efficiently. The
structure of human resource life cycle adopted by Carnival Corporation can be discussed below
which comprises of required steps taken to avoid problems and different issues which mat impact
the growth of businesses (Esparza-Aguilar, García-Pérez-de-Lema and Duréndez, 2016).
Recruitment: It is process which involves hiring right people and placing them in the
right places. By putting the right people at the right jobs the organisation can increase their
efficiency which will help them to increase both growth and productivity level. In relation with
Carnival corporation & Plc it comprises of setting strategies focussed on recruitment of highly
skilled and talented Food and Beverage managers on the cruise line. For the profile organisation

is looking for someone who posses certain qualities such as good command in English, degree in
the relevant field and past experience in serving customers in cruise ships.
Education: In this process the organisation focus on increasing the skill set of their
employees after thy are being recruited in the enterprise. In the Carnival Corporation & Plc they
have formulated strategies in which they involve imparting knowledge to Food and Beverage
mangers about the organisations culture value and believes in order to increase their efficiency at
workplace.
Motivation: It is important for business to continuously motivate their staff members in
order to increase their efficiency at work. In order to do the same Carnival Corporation will
organise staff meeting for the Food and Beverage staff managers and also will provide certain
attractive benefits such as extra pay for extra work which will help them to both motivate and
retain their employees.
Evaluation: It is important for the organisation to continually measure the performance
of their staff members. In order to identify the skill gap and provide training programme in order
to fill the same (Farrington, Antony and O’Gorman, 2018).
Celebration: It involves appreciating the hard work which employees have put in the
business and Carnival Corporation will provide certain benefit to their Food and Beverage
managers in order to appreciate their work such as providing compensation and extra pay for
extra work.
By taking all these steps efficiently organisational will be able to recruit and retain highly
skilled workforce. It will also help them to create a comfortable environment for their employees
by providing training and appreciating their work.
P5 Develop a performance management plan
This is being established by businesses in order to increase their overall efficiency and
effectiveness. There are certain problems that are being faced by waiters and waitress in the
cruise line such as non denial to obey to the seniors command and not taking the responsibility in
emergency situations. In order to deal with such issues organisation will develop performance
management plan which can be further discussed below-
Some steps used by organisation to retain employee's for longer period
Involve of employee's- Their are different roles are performed by organisation to attain
their goals. Therefore management or HR department need to involve employee's because they

work at ground level in organisation. So it is easy for them to provide multiple effective ideas to
complete their work. It results employee's are engage in more responsibilities and authority
which motivated them to stay for longer period in organisation.
Training and support- Most of employee's and organisation face issue of low productivity
and performance of employee's. This result there is high turnover is seen in employee's. To
overcome from staff retention. HR officer of carnival corporation provides effective training that
increased their skill. They are main focused to fulfil skill gaps between employee's.
Assessment of current performance management process: In this Carnival
Corporation will analyse their organisational structure and will examine it's strength such as
manpower and resources. Along with current management process of the business it is done in
order to create and achieve organisations goals and objectives (Messner, 2015).
Set objectives and Goals: After establishment of organisational goals and objectives the
business is expected to form teams and in order top determine their employees potential. By
collaborating and conversation with employees and mangers Carnival Corporation will be able to
increase the efficiency of their employees in terms of performance and ensuring that their efforts
are directed towards achievement of overall organisational goals.
Create and action plan: After the establishment of organisational goals and objectives
next steps taken by businesses is to create action plan which will help them to increase their
performance. It comprises of analysing individual job roles in cruise line and allotting individual
goals along with job responsibilities.
Keep track of progress- It is an important for Carnival corporation to monitor the
employees performance in different department such as Food and Beverage so that they can find
out gap in performance and can develop plan in order to reduce the gap.
The activities involved in different stages of performance management plan will help the
Carnival corporation to solve their issues. It will help the business in engaging their employees
of Food and Beverage department such as waiters and waitresses. It will also boost team work
and will help in retaining employees. With providing recognition to employees organisation will
be able to motivate them on a higher level (Pirani and Arafat, 2014).
P6 Different legislation that a hospitality organisation has to comply and adhere to
Legislation have set certain rules and regulation that needs to complied by businesses in
order to survive in the market. The company act (2006) stated that it is essential for an each and

every organisation to register themselves under companies act. Due to this it is easy for
organisation to formulate different MOA and AOA to ensure rules of organisation. Below
mentioned are certain law pertaining to the industry that an Carnival Corporation & PLC have to
adhere to:
Food and safety Act(1990) : In this act certain rules and regulation have been mentioned
in relation with the standard that is required to be maintained by food department in the
organisation. As Carnival corporation offers different variety of food and beverage products in
it's cruise line it neds to maintain the already set standard in it's products and services. As their
non compliance can cause an legal problem for the company (Foster and Carver, 2018).
The Tourism Act (2011): The tourism and act No. 28 of the year 2011 was implemented
with a purpose of managing, developing and regulating different activities which are related with
tourism services. It is important for Carnival Corporation & PLC to abide by the law in order to
regulate it's cruise line in different part of the globe.
The Tourism Regulatory Authority Regulation (2014): It is pursuant to section 122 of
the tourism Act. It was formulated to prescribe various matters that focus on regulating tourism
sector and authority operations (The Tourism Act 2019).
P7 Impact of Employment and contract law on business decision making in travel and tourism
industry
Employment law- This is essential for organisation to complete their work within
minimum time period. Due to this it is easy for to complete their work within minimum time
period. To overall performance of law it is used by them to complete their work to regulate
relationship between employee's and departments of organisation. For example- This is needed
by organisation to manage their operations according to employment law in order to ensure
employee's rights.
Contract law- Most of present organisation are completing their work in minimum time
period. This is important for them to manage and complete organisation performance within a
particular country. This includes minimum wage act, fair labour standard act (1983), overtime
pay. Like contract law help organisation to manage and performance their work through creating
different bonds with all stakeholders of organisation.
Laws comprises of different set of rules and regulations that have been create in order to
ensure a code of conduct in the industry. These set of laws have impacted the business decision

making process. It is important for organisation to abide by these laws in order to serve market
legally. For instance while deciding on the remuneration of different employees it needs to look
into wage act comprising in the tour and travel industry and have to pay their employees as per
the set rules of law(Liu and Pennington-Gray, 2015). Where as if an organisation want to enter
into agreement It have to follow the company law and have to frame it's policies in accordance
with act existing in the market. If the business is properly adhering to these laws prevailing in the
hospitality industry it will be able to operate in legal and ethical manner in the business
environment.
P8 Different functional roles within the hospitality sector
MEMORANDUM
DATE: April 12April 2019.
TO: Human Resource manager.
FROM: ABC
SUBJECT: Different functional role in the hospitality industry.
I am writing to inform you that, over the training programme I have learned about
different sectors and roles in hospitality industry.
As the businesses comprises of different roles that are to be carried by different
individual at the front and back of the house. The front of the house comprise with physical
areas where customers are being served with products and services. On the other hand the back
of the house comprises with catering business operations which involves preparation of food,
washing dishes etc. Different department are obligated to perform different duties such as
Maintenance department which involves house keeping there job responsibility includes
cleaning and maintaining customer rooms which involves removing litters, cleaning the floor
and changing bedsheets. It is important fro department to perform all these activities with care
as they can have a great impact on overall customer satisfaction level.
Human resource department plays an important role in the organisational performance
as they involves individuals who will be having an direct contact with customer and will offer
different product and services to them while there stay. If they are skilled they will be able to
offer customer products and services as per their needs.
Financial roles in the sector comprises of management and maintenance of accounts,

recording different activities and allotment of budget to the different activities of the
organisation. It is the duty of accountants and mangers to keep record of different activities in
order to access the organisation position and also to look into the serviced that are being
availed by customers during their stay. By analysing the current record the businesses will be
able to design future products and services and will be able to satisfy customers on a higher
level with new product offerings.
Thank you for your cooperation.
P9 Methods of communication, coordination and monitoring applied within a specific
department of a hospitality organisation
MEMORANDUM
DATE: April 12, 2019
TO: Human Resource manager
FROM: ABC
SUBJECT: Different methods of communication, co-ordination and monitoring.
I am writing to you, In order to inform you that during my training programme I have
come across different methods of communicating, monitoring and coordinating availing in the
Food and Beverage department of cruise liner.
It is important for businesses to enable them in the organisation. Businesses uses
telephonic systems in order to take customers order and to provide ease to them as they are
being able to place order from their room only. This saves the total time involved in the process
and also increases the efficiency. It also helps them to put up special needs or request to chiefs
through calling and having direct words with them. In order to coordinate the activities of the
department the business organises different meetings which comprises of breaking down the job
responsibilities of individuals and the assigning them to each individual.
Their are different methods are present in organisation to complete their work within
minimum time period. This leads them to manage and develop effective communication
channel in organisation to complete their work due to which it is easy to accomplish goals and
objectives within minimum time period.
In order to monitor different activities Managers of the Food and beverage department