This report provides a comprehensive overview of the hospitality business, using The Ritz London as a case study. It begins with an introduction to the dynamic nature of the industry, followed by an in-depth analysis of the human resource lifecycle, including recruitment, orientation, and career planning. The report then explores performance management plans, detailing the planning, monitoring, and review stages. It also examines the functional roles within the hospitality sector, such as customer service, production and inventory management, and financial marketing, highlighting the importance of communication and coordination between departments. Various communication and coordination methods, including written and verbal communication, are discussed, emphasizing their roles in smooth business operations and conflict resolution. The report concludes by summarizing key elements essential for hospitality organizations to manage human resources effectively and maintain a healthy environment for overall organizational functioning.
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