Hospitality Business Toolkit Report: Role and Communication

This report provides an overview of the hospitality business toolkit, examining key aspects such as functional roles, communication methods, and their importance in the hospitality sector. It begins by defining the hospitality industry and its various sectors, including hotels, resorts, and theme parks. The report then delves into different functional roles within these sectors, emphasizing the organizational structure and the responsibilities of each department, including human resources, front office, and research. Furthermore, it explores various communication methods, such as notices, memos, and digital tools like WhatsApp, used within the hospitality industry, and analyzes their effectiveness in different scenarios. The report concludes by highlighting the significance of customer satisfaction and strong employee relations, and the role of HR in achieving these goals. References from academic journals are included to support the analysis.

Hospitality business
Toolkit

Table of Content
• Introduction
• Different functional roles within hospitality sectors
• Different method of communication
• Conclusion
• References

Introduction
Hospitality sector is that which offering primarily food services as well
as accommodation also within several places like resorts, hotels,
conference centres, amusement parks and so on. Along with this,
hospitality is an service in which several activities are done such as
entertaining guest, receiving them, welcoming etc..

Different functional roles within hospitality
sectors
For performing organisational activities in easy as well as effectual
manner it is necessary for organisation to perform their roles and
responsibilities in impressive manner. In this there is an organisational
chart and theme which will assist in defining duty of each and every
division which have numbers of units such as, Human Resource, Front
office, Finance, research department and so on.

Cont...
In relation to this, mentioned below there are some certain role of
hospitality industry:
Theme park:

Cont...
Hospitality Sector:

Cont...
Hotel:

Different method of communication
For accomplishing predetermined goals and objectives of company it is
necessary for Hilton Hotels and Resorts to implement proper
communication pathway. Because if there is no proper communication
then important information will not going to be transfer to every staff
member and it will create difficulty within working.

Cont...
Thus, it is duty or responsibility of respective hotel manager to adopt
proper communication pathway :-
Communication occasion Group meeting Sky type/ Vedio Call Noticeboard MemorandumWhatsApp Group ChatTelephone Call
Arranging an informal after-work drink X X X X X
Cover letter ✓ X X X X
Curriculum vitae (CV) ✓ X X X X
Disciplinary interview follow-up ✓ X X ✓ ✓
Discussion with peers operating in remote locations X X X ✓ X
Early bird special pricing offer X X ✓ X X
Instruction to chefs on how a particular dish must be presented X X ✓ ✓ X
Last months sales figures ✓ ✓ ✓ ✓ ✓
Launch of a new product ✓ ✓ ✓ ✓ ✓
New uniform policy ✓ ✓ ✓ ✓ ✓
Reminder to yourself ✓ X X X X
Staff christmas party ✓ X X X ✓
Weekly staff meeting ✓ X X X ✓
Wishing customer/staffs food morning ✓ X X X ✓

Conclusion
From the above discussion it has been concluded that hospitality is the
wide sector and help in development of economy at large scale. For
growth within respective sector there is requirement of satisfying
customers as well as have to maintain good relation with them. Along
with this, HR division play important role within respective sector for
satisfying both customers and other staff members.

References
• Tuma, L. A. and Sisson, L. G., 2018. Becoming an Engaged
Department: Scaffolding Community-Based Learning Into the
Hospitality and Tourism Management Curriculum. Journal of
Hospitality & Tourism Education, pp.1-10.
• Wiltshier, P., 2017. Creating and storing a toolkit for
pilgrimage and religious tourism sites.

Thank You