This report provides a comprehensive analysis of the Hospitality Business Toolkit, specifically focusing on the strategies employed by Holiday Inn. The report delves into various aspects of the hotel's operations, including the marketing and sales department, highlighting their significance in achieving business goals. It also examines the roles of the housekeeping and front office departments, emphasizing the importance of coordination for delivering high-quality service. Furthermore, the report explores different methods of communication within the organization, such as verbal and non-verbal communication, and the use of anonymous feedback to improve performance. The conclusion emphasizes the importance of effective communication and coordination among employees to enhance the hotel's working style. References to books and journals are also included.
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