Hospitality Business Report: Communication, Roles, and Recommendations

This report provides an analysis of the hospitality business, specifically focusing on the Sky Bud Espresso restaurant. It begins with an introduction to the hospitality industry, defining its functions and activities, and emphasizing the importance of customer satisfaction and profitability. The report then delves into the different functional roles within the organization, including finance, research, HR, and front office, illustrating them through an organizational chart. It discusses various modes of communication, such as Skype, WhatsApp, noticeboards, and telephone calls, and their effectiveness in different scenarios. The report also examines different methods of communication, recommending strategies to enhance communication within the restaurant. Recommendations are provided, emphasizing the importance of record-keeping, activity analysis, and customer feedback. The report concludes by summarizing the key findings and highlighting the significance of communication in the hospitality sector, with references to relevant literature.

Hospitality Business
Toolkit

Table of Content
• Introduction
• Different types of functional roles
• Different mode of communication, coordination, monitoring
• Different methods of communication
• Conclusion
• References

Introduction
Hospitality is a term and a process which consists of different types of
functions and activities such as, receiving and welcoming, entertaining
guest and many more. Organisations those who engage in the offering of
services relating to catering, lodging, entertaining etc. to guest. All these
activities are done in order to fulfil every essential need of customer and
acquire more profitability in a marketplace.

Different types of functional roles
As to accomplish organisational goals and objectives in effective way it
is the basic responsibility of Sky bud espresso restaurant managers to
perform their roles in developmental way. In order to understand this
structure in a easy way there is organisational chart and theme given
below with the help of which roles and responsibilities of every
department including, Finance, Research, HR, Front office are
effectively depicted.

Cont...
In context with this, there is some roles showcased below of hospitality
industry:
Theme Park:

Cont...
Hospitality sector:

Different mode of communication,
coordination, monitoring
It is important for an organisation to establish proper form of
communication measures within their organisation as to convey each
and every data and information in best effective and proper way. There
are some mode available with the help of which Sky bud espresso
restaurant can bring effectiveness in their communication structure.

Cont...
It has been recommended to restaurant that, Skype and WhatsApp
applications can prove as an best effective source of communication as
to make their communication process more flexible:
Communication occasion Group meeting Noticeboard Memorandum Telephone Call
Arranging an informal after-work drink X X X X X
Cover letter ✓ X X X X
Curriculum vitae (CV) ✓ X X X X
Disciplinary interview follow-up ✓ X X ✓ ✓
Discussion with peers operating in remote locations X X X ✓ X
Early bird special pricing offer X X ✓ X X
Instruction to chefs on how a particular dish must be presented X X ✓ ✓ X
Last months sales figures ✓ ✓ ✓ ✓ ✓
Launch of a new product ✓ ✓ ✓ ✓ ✓
New uniform policy ✓ ✓ ✓ ✓ ✓
Reminder to yourself ✓ X X X X
✓ X X X ✓
Weekly staff meeting ✓ X X X ✓
Wishing customer/staffs food morning ✓ X X X ✓
Sky type/ Vedio Call WhatsApp Group Chat
Staff christmas party

Different methods of communication
It is essential for manager to create effective plans and adopt formative
strategies in order to accomplish organisational goals and targets in
efficient way. Managers of Sky bud espresso restaurant by
implementing best strategies for effective communication can foster the
growth their restaurant and can attain the position in London best
restaurant list.

Cont...
For this managers of Sky bud espresso restaurant holds a responsibility
to develop formative mission and implement strong network of
communication in their structure which is mentioned below:
Communication occasion Group meeting Sky type/ Vedio Call Noticeboard MemorandumWhatsApp Group ChatTelephone Call
Arranging an informal after-work drink X X X X X
Cover letter ✓ X X X X
Curriculum vitae (CV) ✓ X X X X
Disciplinary interview follow-up ✓ X X ✓ ✓
Discussion with peers operating in remote locations X X X ✓ X
Early bird special pricing offer X X ✓ X X
Instruction to chefs on how a particular dish must be presented X X ✓ ✓ X
Last months sales figures ✓ ✓ ✓ ✓ ✓
Launch of a new product ✓ ✓ ✓ ✓ ✓
New uniform policy ✓ ✓ ✓ ✓ ✓
Reminder to yourself ✓ X X X X
Staff christmas party ✓ X X X ✓
Weekly staff meeting ✓ X X X ✓
Wishing customer/staffs food morning ✓ X X X ✓

Cont...
By making use of communication methods effective interaction
will occur like if two departments need to share some information
then they can make use of telephone. This will assist them to carry
their operations in less time. By making use of emails they can
communicate their essential documents related with specific topic or
project they are working on. Therefore it is mandatory for Sky bud
espresso restaurant to have effective communication as this will
only make their work easier and can be accomplished within desired
time frame.

Recommendations
It has been recommended that Sky bud espresso restaurant should
have record of their activities and processes so that they can analyse
what improvements can be made in future to enhance their services.
For this they need to have effectual communication with their
potential customers and get feedback from them and accordingly
make changes in that.

Conclusion
From the above report it has been concluded that, nowadays people are
running their businesses at hospitality sector. It also attract new and
fresh talented or highly skilled candidates with their new and creative
ideas. In addition to this, communication is also plays an important role
in this sector.

References
• Nickson, D., 2013. Human resource management for
hospitality, tourism and events. Routledge.
• Sipe, L. J., 2013. Leadership for innovation in the memories
business: A mixed methods study of a hospitality and tourism
marketplace. University of San Diego.

Thank You