Business Toolkit Report: Communication, Coordination, and Monitoring

This report examines a hospitality business toolkit, focusing on the functional roles within the sector, using Simpsons Beverages as a case study. It details the importance of customer and food services, marketing, and finance departments, emphasizing their interconnectedness. The report explores various communication methods, including delegation and transparency, and highlights the significance of coordination and integration across departments. It also addresses the effectiveness of monitoring and integration through benchmarking, surveys, and feedback mechanisms. The conclusion stresses the need for leadership in guiding employees and achieving organizational growth, along with an overview of roles, responsibilities, and communication strategies within the hospitality industry, supported by references to relevant academic literature.

HOSPITALITY BUSINESS
TOOLKIT

• Introduction
• Functional roles within the hospitality sector
• Methods of communication, coordination and monitoring
• Communication methods
• Coordination and integration
• Effectiveness of monitoring and integration
• Conclusion
• References
Table of content

This industry depends on the leisure time and
always put emphasis on the customers satisfaction
by offering excellent services and products which
helps in meeting the requirements of their respective
customers. The purpose of this report is to offer
opportunities to spread business awareness and also
enhance their sales in relation with healthy drinks.
Introduction

There are many functions which put
huge impact on the activities and
functioning of restaurant. Simpsons
Beverages have various functions which
should be performed in effective
manner as company deals in hospitality
industry and their each department is
interconnected with each other.
Functional roles within the hospitality sector

Customer and food services: This department of company is helpful in building good and
strong relationships. Simpsons Beverages offer prominent services and goods by
analyzing the various types of customers therefore, it is significant to have good
relationship among them. This function is useful in different departments of company
and are interrelated with the customer and food services. For this, customers
department should have various and probable information about financial resources as
per their need and also offer good quality services to customers. It is also useful in food
and beverage industry to offer relevant feedback to their respective customers to the
operations department to develop good and healthy relations with customers.
Continue….

Marketing and finance: It is the significant function of company which helps in
providing accurate budget and managing the financial resources of marketing
department to advertise the relevant services and functions of restaurant. Therefore,
these functions of Simpsons Beverages are essential and need to be in cooperation and
coordination for the effective functioning in suitable manner. These units plays an
important role in increasing and enhancing the sales of company and also easily
determine the needs of customers and then develop probable budget.
Continue….

There are many methods which improves the value chain of company and these techniques
consider coordination, cooperation and monitoring. Thus, it is significant to use appropriate
and right methodology in order to enhance the performance and improve the value chain.
Different methods in relation with particular department as discussed as underneath:
Methods of communication, coordination and
monitoring

Communication: This method is useful in clarifying things among employees and also useful in delegating
work by determining their skills and knowledge in prominent manner and achieve desired objectives. For this,
delegation of work important and it is effectively delegated with the help of communication and for this, it is
significant that employees of Simpsons Beverages use transparent methodology in the functioning of business
and also performing the job in effective manner and to achieve desired goals and objectives. With the effective
use of communication, tasks are described in effective and efficient manner and in relation with this, company
is capable enough to motivate its employees in order to make their performance more strong.
Communication methods

Coordinating: Value chain is significant in order to achieve prominent and important task
in defined manner and for this, many factors needs to coordinate in effective manner in
order to work with each other. Value chain is considered as the procedure in which
various components of company work in collective manner in order to achieve desired
goals and objectives. For this, Simpsons Beverages need to provide suitable training to
their employees so that they work in relevant manner which is helpful for them in
pursing suitable task in effective manner.
Coordination and integration

Monitoring: It is significant for an organisation in order to oversee and observe all the
tasks so that suitable performance can be measured in appropriate manner. Observing
and monitoring is a procedure in which an organisation compare expected and actual
performance and also take corrective actions if the performance of employees does not
matches with expectations. In relation with, Simpsons Beverages they use suitable
method to observe the performance of employees such as benchmarking, surveys,
monitoring etc. It is done by providing suitable feedback to their workforce to enhance
their skills and competence in order to perform specific job role.
Effectiveness of monitoring and integration

From this PowerPoint presentation it is concluded that in hospitality industry, a leader is
must which helps their employees and staff in guiding and directing them for their future
success and for this, they examine each and every factor which helps in achieving growth
and success. various roles and responsibilities in hospitality industry and suitable ways to
communicate with the sections of an organization.
Conclusion

Schwager, P., Decker, N. and Kaltenegger, I., 2016. Exploring green chemistry, sustainable
chemistry and innovative business models such as chemical leasing in the context of
international policy discussions. Current Opinion in Green and Sustainable
Chemistry. 1. pp.18-21.
Zainullina, T.G., 2017. The Economy of Experience for the Promotion of Hotel Products.
Journal of Economic Regulation. 8(3). pp.71-76.
References