Comprehensive Report: Small Business Management and Strategies

This report analyzes the key aspects of managing a small hospitality business, using Argos online retail delivery platform as a case study. It explores the importance of planning and allocating resources, considering factors like employee skills, vision, and monetary resources, and applies tools like Critical Path Analysis and Gantt charts. The report also evaluates customer relationship management processes, including operational, analytical, and collaborative approaches, and discusses how a small business can develop transnationally, outlining the benefits and drawbacks. Furthermore, it assesses the elements of the customer relationship management process, emphasizing the importance of gaining customer trust and understanding the target market. Financial aspects, such as cash flow, budgeting, and break-even analysis, are also included, along with an interpretation of financial statements and a discussion of relevant rules and legislations for small businesses.