Analysis of Ritz London Hotel: Communication & Coordination Strategies

This report provides an in-depth analysis of the Ritz London Hotel's hospitality business. It begins with an introduction to the hospitality sector and the specific context of the Ritz London Hotel, highlighting its position in the UK market. The report then examines the interrelationship of various functional roles within the hotel, such as front desk, housekeeping, and food and beverage, and illustrates how these roles are interconnected to ensure smooth operations. Furthermore, it details the communication, coordination, and monitoring methods employed by the hotel, particularly within the food and beverage department, and explains how these strategies enhance the value chain. The report also includes recommendations on how communication and integration can improve overall business performance. The conclusion emphasizes the importance of interdepartmental collaboration and effective strategies in achieving the hotel's objectives. The report is supported by references to academic sources and presents a comprehensive overview of the hotel's operational strategies.

Hospitality business Tool Kit
Activity 4

Table of content
• Introduction
 Exploration of the ways different functional roles in hospitality
field interrelate
 Different communication, co-ordination along with monitoring
methods
 Ways in which methods of communication and integration
enhances overall business performances
• Conclusion

Introduction
Hospitality sector is broad field which involves transportation,
accommodation and many more. The presentation is all about
Ritz London Hotel that is leading hospitality business in UK.
The presentation discusses about ways distinct functional roles
are interrelated within hospitality field. Further, it includes
methods of communication, coordination and monitoring are
applied to strengthen value chain.

Hospitality field is a vast field as it includes various
functional roles such as housekeeping, front desk,
security, food and beverage and many more. All
these functions performs activities in coordination
with one another that results in smoothly carry out
activities without any hurdles.
Functional roles in hospitality sector and
how they interrelate

Organisational chart of Ritz London Hotel:
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The ways in which distinct functional roles are interrelated at Ritz
London Hotel are the as explored:
Front desk and housekeeping
Administration and food and beverage

Different communication, co-ordination along
with monitoring methods
In a hospitality company, various methods for communication, coordination
and monitoring are used by different departments. In case with Ritz London
Hotel, department of food and beverage in order to communicate with
different level of workers applied various methods that strengthens value
chain at huge level.

Communication: Communication refers to sharing
views, thoughts and information from one person to
others. It comprises one sender, recipient along with
message. In the department of food and beverage of
Ritz Hotel London, personnels and managers uses
various communication methods.
Different communication methods and levels

Coordination: Coordination is all about arranging resources, putting
things in sequence and making operations run smoothly. Mutual
adjustment, standardisation of skill, direct supervision, work
standardisation and many more are some techniques or methods of
coordination that are applied within food and beverage department of
Ritz London Hotel.
Coordination and integration in hospitality
company

Monitoring: Monitoring is all about collecting, analysing along with
using information for the purpose to track progress of programme or
department towards reaching objectives along with guiding managers
decisions. Performance monitoring is one of monitoring method that
is applied by food and beverage managers of the hotel to inform the
team about actual execution of activities to meet clients for food and
others.
Monitoring methods in hospitality company

It is recommended to Ritz London hotel that communication and
integration methods such as face to face communication and
standardisation of skills influence employees Ritz London Hotel
to coordinate with other departments and share messages that
results in enhancement of overall performances in limited time.
Recommendations and judgments on
how coordination and integration
enhance overall business performance.

Conclusion
The presentation concludes that hospitality sector is made up of
wide categories that satisfies requirements potential guests promptly
and effectively. In a hospitality organization, different department
including security, marketing, front desk, administration and
housekeeping works in interconnection so that all the desired aims of
company are achieved effectually. Various methods are applied by the
department of hospitality association that strengthen the value chain to
huge level.