Hospitality Business Toolkit: Communication Methods Analysis Report

This report provides a comprehensive analysis of the Hospitality Business Toolkit, exploring the interrelation between different departments within the hospitality industry, such as the accounting, HR, and Food & Beverage departments. It examines various communication methods, including email, notices, and presentations, and their effectiveness in transmitting information. The report highlights the significance of both written and non-verbal communication in fostering effective departmental integration and minimizing disputes. It recommends the use of diverse communication processes, such as SMS and email, to ensure accurate information transfer and emphasizes the importance of managers communicating effectively to maintain smooth business operations. The conclusion reinforces the critical role of effective communication, particularly written or non-verbal methods, in achieving successful interdepartmental collaboration within the hospitality sector.

HOSPITALITY
BUSINESS
TOOLKIT

Table of Content
• Introduction
• Interrelation of different functions
• Methods of communication
• Effectiveness of communication methods
• Recommendation
• Conclusion
• References

INTRODUCTION
Hospitality industry is an industry where are high growth all over the
world. It's considered as a large category in services sector which
includes event planning, lodging, transportation, accommodation
services and other fields in tourism sector.

Accounting and purchase department- Account department is the
necessary department of the company because it is responsible for
maintaining the financial statements, preparing general ledger,
paying bills, billing customers, financial analysis and others.
The interrelation of different sectors in
hospitality industry

Continue..
HR and Food & Beverage department- HR department is an another
essential in hospitality department because it recruit skilled and
qualified applicants for F&B department.

The different communication method
There are several communication methods such as email, newsletters, notice or posters,
manuals and blogs that can be used by the different department of the organisation to
share or transfer the information to their employees . They are as following:
Email- It is an important and supported by the organisational culture and a formal method
that can be applied by each department of the company to share information.

Continue...
Notice or posters- It is an another method of communication that can be used by
Kickapoo joy to share information between their workers.
Presentation- It is an effective and essential method because some people grasp
infromation easily when pictures and sounds are involved.

The effectiveness of different communication
method in specified department
In Kickapoo joy, F&B department use various communication
methods such as SMS, email, notice, presentation and others to
transfere or share information and message to employees. Email,
SMS, notice all are written communication methods and important
and necessary for transfer information because if the company use
these methods.

Mind map

Recommendation on process and
documentation can improve company's
department integration
It can be recommended to make improvement organisation's departmental
integration, the firm can use different documents of communication
process such as SMS, Email, Face to Face communication, Notice etc. If
the organisation use written communication and use SMS as a document
of communication process, it can transfer easily and correct information
to its employees.

Continue...
To minimise the issues and disputes between each others it's necessary for
organisation managers to communicate with each other through written
or non-verbal method of communication. Through, this integration is
not get effected and to run smooth business.

In this above presentation it is concluded that interrelation is important between each
departments. To integrate effectively it's important for managers to use effective
communication as well. The best communication method is written or non verbal
rather than oral communication. The managers are using e-mail methods or letter
notice to communicate effectively with each others departments .
Conclusion

References
Sobaih, A. E. E., Ritchie, C. and Jones, E., 2012. Consulting the oracle?:
Applications of modified Delphi technique to qualitative research in the
hospitality industry. International Journal of Contemporary Hospitality
Management. 24(6). pp.886-906.
Rogerson, C. M., 2017. Business incubation for tourism SMME
development: International and South African experience.

Thank you