Functional Roles, Communication, and Integration in Hospitality

This report analyzes the hospitality business, using the fictional restaurant Dining Divas as a case study. It explores various functional roles within the hospitality sector, such as finance, marketing, customer service, and food departments, and how these units interrelate to achieve organizational goals. The report details different communication methods employed, including coordination and monitoring, and emphasizes the importance of effective communication for achieving objectives. It further examines the integration and coordination within the firm, highlighting the role of the workforce in producing effective goods and services. Recommendations are provided, suggesting the use of social media platforms to attract customers and the importance of strong departmental relationships. The conclusion summarizes the significance of the HR life cycle and the application of various skills to overcome business issues. References to relevant literature are also included.

The Hospitality Business
Toolkit

Table Of Content
 Introduction
 Different functional roles
 Various communication methods
 Integration and coordination with firm
 Conclusion
 References

Introduction
Hospitality business considered as a wide category of services industry which includes different types of business
like foods and beverages, accommodation, travel and many more. Main purpose of this assignment is to
develop better understanding of assorted functions towards business. On the basis of this purpose Dining Divas
restaurant has been selected as an organisation. This business deals with large number of providing healthy
salads with different types of food items and smoothies as well. Now a days this restaurant is planning to
produce herbal tea. This assignment includes HR life cycle of respective restaurant and overview of the
organisation. Lastly, there are different types of legislations that directly influence organisation.

Different functional roles
Within the hospitality sector there are lots of different working department who works together for
firm to achievement of specified goals and objectives. Some of them functional units and their
interrelation has been specified below:
Finance and marketing
Customer service and food department

Various communication methods and levels used in structure
Dinning Divas using so many types of communication method in order to run business successfully through
attaining objectives. Few methods of communication are mentioned in beneath:
Coordination: This is considered as very useful method within the hospitality sector. In the case of Dinning Divas
restaurant as they have huge variety of foods items so that they are able to achieve their goals through providing
effective goods to people.
Monitoring: To monitoring communication methods and levels in a proper way is very essential for respective
organization to run business in a smooth way. By having this type of level for monitoring values of communication
attracts the large number of people and encourage business to reach highest goals.

Integration and coordination within the firm
According to the present scenario different types of businesses are dealing in hospitality sector through
having large number of variety in goods and services for fulfilling consumer's needs and wants. In
reference with Dinning Divas, this restaurant having ample number of employees as a workforce that
helps firm by having effective coordination and integration by which they can produce effective
goods and services to achieve high sales and revenue.

Different communication methods that could
help to gain organizational objectives
From the above mentioned information it has been said that, all functional units of management department are
very useful for Dinning Divas to achieve effective goals and objectives. By following different types of
communication methods firms is able to increase their growth into the hospitality sector and achieve
competitive environment in an effective mode

Recommendations
It is suggested to Dining divas that to use various applications such as YouTube, Instagram, LinkedIn which
help them to attract large number of people towards their services which in turn increase its sales as well as
profitability level of restaurant.
It is also recommended to managers to ensure that there should be effective relationship among all the
departments of company so that they can communicate properly and perform business activities in a proper
manner.

Conclusion
 From the above PPT is has been concluded that, HR life cycle plays vital role through retaining workforce talent
for firm in an appropriate manner. In this assignment, there are different kinds of individual as an performer
who have different kind of skills and knowledge towards effective work. Through applying large number of
skills they can bring better solutions for overcome sorts of issues in a perfect way. It helps firm to achieve
targeted goals.

References
Mariani, M., and et.al., 2018. Business intelligence and big data in hospitality and
tourism: a systematic literature review. International Journal of Contemporary
Hospitality Management.
Nayak, R. and Taylor, J. Z., 2018. Food safety culture–the food inspectors’
perspective. Worldwide Hospitality and Tourism Themes.
Filimonau, V. and Delysia, A., 2019. Food waste management in hospitality
operations: A critical review. Tourism management, 71, pp.234-245.
Wiltshier, P., Griffiths, M. and Clarke, A., 2019. 14 Toolkit: Managing Relationship
Marketing with Sacred and Secular Consumers. Managing Religious Tourism,
p.167.

THANK YOU!!!!!!