Hospitality Business Toolkit: Roles, Communication, and Coordination

This presentation provides an overview of the functional roles within the hospitality industry, including marketing, human resources, and finance, emphasizing the importance of effective communication and coordination between departments. It examines various communication methods such as verbal, non-verbal, and written, and discusses different levels of communication flow within organizations, including upward, downward, and lateral. The presentation also reviews the significance of integration and coordination in achieving organizational objectives, highlights the effectiveness of different communication channels, and stresses the importance of maintaining integrity and collaboration among employees. Concluding that a coordinated effort towards achieving organizational goals is essential, supported by references to relevant communication and cultural studies. This presentation is available along with other solved assignments for students on Desklib.

The Hospitality Business-Toolkit

Table of Content
 Introduction
 Presentation Cover
 Functional roles with hospitability
 Methods of communication
 Levels of communication
 Reviewing integration and coordination
 Effectiveness of different communication channels

Introduction
 In case of Hospitality industry, there are
various functions of which company needs to
undertake by effective communication and
establishing hierarchy in an effective manner

Presentation cover
This presentation will cover various functions of
hospitality and understanding of significance of
coordinating along with integrating several
departments of functions.

Functional roles within hospitality
Marketing Department – It is important for
business to conduct marketing research in order to
identify needs and wants of customers and to
provide better customer experience.

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HR Department -The Human Resource
Department encompasses with various functions
such as recruitment and selection of employees,
payroll administration, maintaining relation with
employees and to provide training sessions

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Finance Department -This department is
responsible for managing funds and to keep
records of all financial transactions. By
monitoring all transactions of company, company
can control its expenses and can earn more profit
margin

Communication
Communication plays an important role in
conveying message to other individual and it is
important to opt right channel for effective
communication

Communication methods
Verbal Communication -It can be done by video
call, mobile phone or by voice message in an
organisation. It is most commonly used channel of
medium and depends on formal and informal
message.

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Non verbal communication -This type of
communication is done by hand gestures, facial
expressions and so on. It is noticed at the time of
interview. It is important that hand gestures and
facial movements are aligned with each other

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 Written communication -It is a formal
type of communication channel
which is used in many companies for
delivering policies, updates and
instructions of company. It can be in
form of email and letter to deliver
notice to employees

Level of Communication
The level of communication is highly depends on
the information and its necessity. It majorly
depends on organisational structure and there are
various levels of communication in context to
Intercontinental Hotels and Resorts.