Hospitality Industry: Self-Evaluation and Career Action Plan

This report offers a comprehensive self-evaluation focusing on skills essential for the hospitality industry, such as customer service, communication, and teamwork. It identifies strengths and weaknesses, supported by evidence and personal reflections, and includes a career action plan to address identified weaknesses. The plan outlines personal development activities and sets timelines for skill enhancement, alongside a CV designed for a graduate-level position at a cafe. The report references key industry literature and provides insights into the author's career aspirations within the hospitality sector, emphasizing the importance of continuous learning and professional growth. The report is contributed by a student to be published on the website Desklib.

Career Viewpoint

Table of Contents
INTRODUCTION.........................................................................................................................3
MAIN BODY..................................................................................................................................3
Self-evaluation................................................................................................................................3
Career action plan.........................................................................................................................5
CV to apply for the graduate level position.................................................................................6
CONCLUSION..............................................................................................................................7
REFRENCES.................................................................................................................................8

INTRODUCTION
The report consist of the personal analysis with the general skills and the knowledge
required for the hospitality industry. The skills, strength and weaknesses are discussed. The
weakness are identified with evidence. A career action plan is made for the identified weakness
and the skills that need to be focused on for the entering into the hospitality industry. The plan
addresses the personal development activities for the use of industry. A CV is prepared to apply
for the graduate level position in the Jacks café and bar.
MAIN BODY
Self-evaluation
The hospitality industry requires the skills given below:
Customer service skills
The industry require the employees who are able to meet the expectations of the
customers. This skill have the capability to make or break the industry and considered important
for the growth of the industry. The ability to handle the customers and make them enjoy their
time with no worries is the skill most required. This can be achieved by having the capability to
solve the problems at the time of hassle.
I have the capability to greet people politely even the most difficult ones by solving the
problems and providing them with the solutions for help. I can always think of an idea for
critically managing a situation that is uncontrollable. I try to be positive and proactive with the
customer services. I always welcome and greet people with a smile and remain professional. I
can go the extra mile for the customers for the betterment in the services and making the
customer feel comfortable. I had personal interaction with manager of Pert A and get to know
about various types of skills and jobs provided by the hospitality sector in the restaurants and
cafes.
Cultural awareness
The industry needs culturally active employees for attending the customers with the
different backgrounds. The employees need to be aware about the different attitudes and the
norms that are different from their own. The customers will not always share the same
perceptions, values and beliefs. The employee at the hospitality industry need to be adaptable
according to the customers’ needs to serve them with the best service possible. It’s important to
make such customers comfortable and happy so they will come back again. I am able to adapt
according to the customers need as I analyzed my strength after meeting the manager of Pert A
(Fleming and Daw, 2017).
Communication skills

The industry thrive for the employees with the communication skills. The employee in
this industry have to deal with customers having different backgrounds, nationalities, ages and
temperaments, this makes it an essential skill for the communication purpose. The
communication should be understandable and clear for the easy of the customers and for
knowing the needs for the customer to provide them with appropriate service. The
communication is important for building relations with the customers so they can come again.
The communication is also required to share the information in the stressed times with the staff
because communication can solve many issues in the environment with high pressure.
Communication is an essential part where the team work is important like the cafes and the
restaurants. I have the ability to communicate easily without hesitation and make friends easily
as said by my peers.
Expertise in technology
The technology is used by the hospitality industry for quite a time now and prefer using it
for the benefits it provides for the ease in working. The computers are extensively used by the
industry to manage the guests by keeping tracks, room assignments, reservations, special events
and meetings. The owners use computers to make reports and manage the staff.
Computers are used at the front desks.
Teamwork skills
The industry always need employees who are able to work in teams for the completion of
various task. I have a draw back while working in teams. I have the tendency to solve the
problem but I mainly solve all the issues by myself when I should have taken help from others.
But these skill can be works upon as I can easily communicate about the issues with my team. I
find this out during the group assignments at the college (Jiang and Alexakis, 2017).
Attention to details
The details need to be given attention at specific times and it’s the little things that make
the big difference in the hotel industry. I have the sometimes ignore the small details while
working with something important but I can change this by the training and experience with
time.
Multitasking skills
In this industry multi-tasking is the necessity. The employees are expected to deal with
several tasks at same time. Handling pressure and chaotic condition is the need. I have problem
with handling the task as I have not yet started working anywhere and lack the experience. This
can be learned with time and training myself for the skills.
Work ethic
The industry is always hard working in any job role. The employee have to be working
for long shifts and running to meet the required needs with little rewards. All this have to be

done while keeping a cheerful and friendly behavior with the customers. The patience are tested
real hard. I have never worked earlier so I have to gain this by experiencing practically.
I am about to graduate and the will be a fresher for any job I start. I require experience in the
beginning to know and get used to some of the skills required for the hospitality industry. I have
attained career seminar in the college and started looking to the hospitality industry in ways and
find various employment opportunities. I have gained interest in hospital industry at a very
young age and like to serve people with my full heart. I see high chances of growth and
development in this industry (Javed and et.al, 2017).
Career action plan
Target Resources/Strategy Long
term/Short
term
Personal
development
activity
Due date/Time
scale
Develop team
work skills
Gaining skills to
work in groups
By understanding
more about the
challenges,
advantages and
complexities of
working together.
Long term Code of conduct
Campfire stories
The reaming
time of the
graduation.
Attention to
small details
Taking breaks while
working to increase
the attention.
Eliminating the
distraction at work
Long term By observing
the
environment.
Improving the
organization.
Reducing the
screen time.
The reaming
time of the
graduation
Multi-tasking
By differentiating
the important and
urgent.
Learning to
concentrate.
Long term Working on will
power.
Taking notes.
Avoiding
distractions.
The reaming
time of the
graduation
Increasing Long term Practicing The reaming

Work ethic professionalism. punctuality.
Using time
wisely.
Staying
balanced.
time of the
graduation
The team work can be developed by the playing games in groups, working for
assignments in groups and communicating more. There are very easy ways to develop the team
work like involving in the story telling at the campfire. Individual can gain confidence while
working for something in group with enjoyment. The team work can be developed by
understanding the challenges and fun related to the group work. The benefits included in the
team work are the extra knowledge and skills the individual get form the team and the problem
solving ideas and ways can be learned.
Giving attention to small details can be improved by observing the details in the
environment. The attention can also be increased by the reducing the screen time. The screens
are impacting the senses to work properly and tend to ignore the details. Organizing can help in
the improved with the attention as everything will be easy to detect when in use (Liu and et.al,
2021).
CV to apply for the graduate level position
Main Street, new city land, CA 435356
(c) 245-345-235 (E) [e-mail]
Highly interested in working for the hospitality industry and have keen interest. Working
towards the development and growth (Přívara and Kiner, 2020).
Personal skills:
 Strong communication.
 Time management.
 Problem solving.
 Critical thinking.
 Adaptability.
Knowledge:
 Computer expertise.
 Subjective knowledge.
Certification: From the university of United States

CONCLUSION
The report concludes of self-evaluation for the understanding of the strength and the
weakness for certain skills required for the job role in the hospitality industry. The skills like
customer service skills, cultural awareness, and communication skills, expertise in technology,
and teamwork and attention to details are discussed. For managing the weakness for the job role
a career development plan is given with the personal development activities. This helps in the
future planning and development. A CV is provide for the application of the graduate level
position at a café.

REFRENCES
Books and journals
Cassel, Thulemark and Duncan, 2018. Career paths and mobility in the Swedish hospitality
sector. Tourism Geographies. 20(1). pp.29-48.
Fleming and Daw, 2017. Self-evaluation of decision-making: A general Bayesian framework for
metacognitive computation. Psychological review. 124(1). p.91.
Javed and et.al, 2017. Islamic work ethic, innovative work behaviour, and adaptive performance:
The mediating mechanism and an interacting effect. Current Issues in Tourism. 20(6).
pp.647-663.
Jiang and Alexakis, 2017. Comparing students' and managers' perceptions of essential entry-level
management competencies in the hospitality industry: An empirical study. Journal of
hospitality, leisure, sport & tourism education. 20. pp.32-46.
Liu and et.al, 2021. How and when does multitasking affect customer orientation of hotel
employees?. Journal of Hospitality and Tourism Management. 47. pp.335-342.
Majid and et.al, 2019. Role of network capability, structural flexibility and management
commitment in defining strategic performance in hospitality industry. International
Journal of Contemporary Hospitality Management.
Přívara and Kiner, 2020. Immigrant Employment in the Slovak Hospitality Industry: Profiles,
Experience, and Education. Journal of Tourism and Services. 11(21). pp.166-182.