Unit 4: Hospitality Business Toolkit Analysis for Carnival UK

This report provides a comprehensive analysis of Carnival UK's hospitality business operations. It begins with an introduction to the hospitality industry and an overview of Carnival UK, a major cruise operator. The report then delves into financial management, including journal entries, ledger accounts, and a trial balance. Key Performance Indicators (KPIs) are discussed, focusing on benchmarking and financial governance. The report examines the HR lifecycle, including recruiting, onboarding, enablement, career development, and termination, and highlights the importance of each stage for talent management. A performance management plan is developed to address issues with staff retention, focusing on training, flexibility, and compensation. Legal and ethical considerations for Carnival UK are also described, along with an exploration of functional roles within the sector and methods of communication and coordination to strengthen the value chain. The report concludes with a summary of the findings and references.

Unit 4: The Hospitality
Business Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................1
Activity 1.........................................................................................................................................1
Ledger Account...........................................................................................................................2
Trial balance................................................................................................................................4
Activity 2.........................................................................................................................................4
Key performance Indicators........................................................................................................4
Activity 3.........................................................................................................................................5
Reviewing different stages of HR life cycle...............................................................................5
importance of these HR Life Cycle stages for Talent Management...........................................7
Activity 4.........................................................................................................................................8
Performance Management Plan..................................................................................................8
Activity 5.........................................................................................................................................9
Describing legislation that Carnival UK has to comply..............................................................9
Describing How company, employment and contract law has a potential impact on business10
Activity 6.......................................................................................................................................10
Impact of regulation and legislation and Ethical Principles for Carnival UK..........................10
Activity 7.......................................................................................................................................11
Describing how different functional roles within a sector interrelate.......................................12
Activity 8.......................................................................................................................................12
Different methods of communication, co-ordination and monitoring......................................13
Describing how these can be used to strengthen the value chain.............................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Hospitality industry covers a broad category of different services such as lodging, food
and event planning. Even the hospitality industry also depend upon the availability of leisure
time and disposable income. The entire report is also based upon the case study of Carnival UK
which is a British American Cruise Operator who has 100 ships that offer variety of services
such as accommodation, food, bars and entertainment etc. The report will describe how to
manage the finance and record transaction in order to reduce cost in the sector. Further, it also
review different stages of HR life cycle and develop a performance management plan for a
General Manager to overcome issue of staff retention. Study will describe some legal and ethical
consideration for quoted firm and also shows some functional roles In the sector.
Activity 1
Journal Entries
Date Particular Debit (£) Credit (£)
1st feb purchase A/c Dr 5001
To Kate's Kitchen 5001
1st feb purchase A/c Dr 29552
To harry 29552
3rd feb beverages A/c Dr 11203
To sales A/C 11203
3rd feb Food A/c Dr 1824
To sales A/c 1824
6th feb Kate 's Kitchen A/c Dr 5001
To bank 5001
10th feb beverages A/c Dr 8966
To sales A/c 8966
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10th feb Food A/c Dr 1687
To sales A/c 1687
14th feb meganne A/c 2008
To sales A/c 2008
14th feb bank 2008
To meganne 2008
17th feb beverages A/c Dr 11710
To sales A/c 11710
17th feb Food A/c Dr 1611
To sales A/c 1611
17th feb Harry A/C DR 29552
To cash A/c 29552
22nd feb purchase A/c Dr 7013
To Kate's Kitchen 7013
24th feb beverages A/c Dr 10614
To sales A/c 10614
24th feb Food A/c Dr 1715
To sales A/c 1715
Ledger Account
Purchase Account
Date Particular Amount Date Particular Amount
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1st feb To kate's kitchen 5001 by balance c/d 41566
To harry 29552
To kate 7013
Sales Account
Date Particular Amount Date Particular Amount
To balance c/d 51338 By beverages 11203
by food 1824
By beverages 8966
by food 1687
By private room and catering 2008
By beverages 11710
By food 1611
By beverages 10614
By food 1715
51338
Beverages Account
Date Particular Amount Date Particular Amount
To sales A/C 11203 by balance c/d 42493
To sales A/c 8966
To sales A/C 11710
To sales A/C 10614
42493
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Food Account
Date Particular Amount Date Particular Amount
To sales A/c 1824 By balance c/d 6837
To sales A/c 1687
To sales A/c 1611
To sales A/c 1715
6837
Meganne A/c Private room catering
Date Particular Amount Date Particular Amount
To sales A/c 2008 By bank 2008
Harry Account
Date Particular Amount Date Particular Amount
To cash A/c 29552 By purchase A./c 29552
Kate's Kitchen
Date Particular Amount Date Particular Amount
To bank 5001 By purchase 5001
By purchase 7013
To balance c/d 7013
Bank A/c
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Date Particular Amount Date Particular Amount
To meganne 2008 By Kate's kitchen 5001
To balance c/d 2993
Cash A/c
Date Particular Amount Date Particular Amount
By balance c/d
priyal.p 29552 By Harry 29552
Trial balance
Trail Balance for Carnival UK
Particular debit (£) Credit (£)
Purchase A/c 41566
sales A/c 51338
food A/c 6837
bank a/c 2993
kate's kichen 7013
Beverage A/c 42493
capital 35538
93889 93889
Activity 2
Key performance Indicators
There are two different key performance indicator which Carnival UK can follow:
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Bench-marking: It is the practice of comparing the process of a business and
performance prosody from others. This can be measured by quality, time and cost, it also strives
for continuous improvement and mainly focus on some best practices as well. Therefore, it helps
to explain the process behind an excellent performance (Ribeiro, Vasconcelos and Rocha, 2019).
Even it also provides different improvement opportunities for a firm as well.
Financial Governance: It is another KPI which Carnival UK may use. It refers to the
way by which a company collects, manages and control the financial information such that it
helps to track some financial transaction, manages the performance and control data as well.
Principles of managing and monitoring financial performance:
 The budget should be realistic and reasonable and it must be established to provide a tool
that helps to measure the current financial performance.
 When the actual financial results vary from budget and then manager should determine
the cause and take corrective action (Mariani and Visani, 2019).
 The Manger of Carnival UK should review the financial performance at regular basis and
all the expenditure should be comply with policies, rules and regulation.
Activity 3
Reviewing different stages of HR life cycle
Different stages are as mention below:
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Recruiting: It is the first stage in which manager of the quoted firm hire new employee
and Hr department help them in hiring process. Further, the Food and Beverage manager creates
a strategic staffing planning in order to understand the position which needs to be filled.
On-boarding: It is the process by which the employee of the firm become a member
through establishing relationship with their peers. In this stage, HR department of the firm may
make additional use of personality testing to determine the best career options.
Enablement: At this stage, the Food and Beverage manager of Cruise Ship motivate
their employees to perform better and keep them engaged. They also taking proper feedback
which helps to determine whether they are performing to achieve the goals.
Career development: The stage determine that there is a need to keep engaged their
employees in the workplace and form this reason, the HR department includes professional
growth and also train or prepare them to be more responsible with regard to their position.
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Illustration 1: HR life cycle

Termination: it is the last stage in which some employee leave a firm and it is the
responsibility of the Food and Beverage manager of the Cruise ship should follow all the
process and procedures which needs to be carry such as exit interview and HR department
should also follow proper procedures and documentation in their off-boarding process (Olmez
and et.al., 2016).
Importance of these HR Life Cycle stages for Talent Management
Recruiting: For Talent management, this stage helpful to attract top talents for the
company which needs to be filled for better recruitment planning (HR life cycle, 2018). Even it
also analyze compensation and benefits packages in order to identify top talent for Carnival UK.
On-boarding: For Talent management, the manager at this stage provide important
information and tools to work more efficiently and integrate into the working culture, so that
they will learn company's overall culture (Mannan and et.al., 2018).
Enablement: For Talent management, in this stage the manager offer reason to stay
motivated such as better compensation, benefits and opportunities for the growth and thy also
provide recognition to those employees who perform at high level.
Career development: For Talent management, it is quite difficult to provide regular
training and continuous evaluation and that is why HR department of the firm uses talent
management software to monitor and through effective succession planning, they also identify
candidates for promotion.
Termination: For Talent management, the manager of the company should again repeat
the process and carry out recruitment procedure in order to find new employees for the firm.
Thus, through these stages, an effective talent management planning can be done through the HR
life cycle.
Activity 4
Performance Management Plan
Currently, the company is suffering the problem with a waiter and waitress and for this
reason, a performance management plan is used which is as mentioned below:
Techniques-
Training and development: An effective training and development is the best technique
that helps to creates positive working culture and In order to deal with negative behavior at
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workplace, the manager of the company should always listen their issues and try to provide
possible solutions as well.
Flexibility in time: It is another technique that helps to mitigate the negative working
culture because flexible working hours will helps to handle any type of work and also retaining
staff as well.
Compensation : To overcome the issue of staff retention, the managers should pay an
incentives to their employees for their better performance which helps to engage them in their
working culture and appreciate the work of employees as well.
Skills to be improved Action taken Resources Time taken
Management skills
needs to be improved
to reduce the negative
behaviour among staff.
 To reduce the
negative
behaviour,
manager
should take
strict decision
and first listen
to their issues
and provide
best solution as
well.
 Start providing
them proper
training that
helps to
realizes their
duties and
responsibility
towards a firm.
Mentor, trainer 60 days
Communication skills  For staff Financial support, 30 days negative
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needs to be improved
for increasing staff
retention.
retention,
manager
should keep
interact them
and solve their
queries.
 Offer
incentives and
benefits as
well.
 Allow flexible
work schedules
supervisor behaviours of the
waiting staff;
Activity 5
Describing legislation that Carnival UK has to comply
To run the business smoothly, it is quite necessary for the business to keep adhering all
the laws such as:
Health and Safety law, 1974: This law states that the employers should provide and
maintain all the safety equipment to their employees and this will help to prevent employees
from any misshapen (Ariza-Montes and et.al., 2017). Therefore, the manager of Carnival UK
should provide staff facilities such as washing facilities, refreshments and safe passageway that
help to prevent slipping.
Employment Law, 2018: This law states that the company should not discriminate the
workers on the basis of age, gender and religion. Apart from this, the company should also
provide minimum wages to their employees as well.
Describing How company, employment and contract law has a potential impact on business
Company Law: It creates a separate legal entity and it is the set of rules and regulation
which might affect the business such that change in the business law means that the the way of
operating a business is change (Rasmussen and et.al., 2017). For example, the taxation policy is
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