Hospitality Business Report: Communication and Roles Analysis

This report examines the hospitality business, specifically focusing on the various roles and functions within the industry, and the different methods of communication used. It begins with an introduction to the hospitality industry and its services, using Goodluck Cafe as a case study. The report then delves into the different departments and their roles, including customer service, production and inventory management, and finance and marketing. Finally, the report discusses different methods of communication such as written and verbal communication. References are provided to support the information presented. This report provides a comprehensive overview of the hospitality business, providing a detailed insight into the industry.

Hospitality Business Toolkit

Table of content
 Introduction
 Different function and role within hospitality
 Different method of communication
 References

Introduction
Hospitality industry is vast industry of
business which provide different
services to consumer. There are
different services which are provided by
this sector are lodging, accommodation,
event planning as well as transportation
(Jayawardena, C. C. and et. al., 2013).
The present report is based upon Good
luck cafe which is London based
company which provide herbal coffee
and tea for health conscious people

Different function and role within hospitality
 There are different department in the any organization and there must be
proper flow of communication that must be present as to provide better
services to consumer.
 Customer service and food department- The customer are the people
which provides true feedback to the firm. There opinions are taken on a
serious consideration. After taking the feedback the firms tries to
implement those changes which their customers are looking for in their
service or product.

Contd..
 Production and inventory management department- The production
department gives information to inventory management department about
the volume of stocks available with the department and how much more
inventories they might be needing for future.
 Finance and marketing department- Finance department and marketing
department both play an inter- related role in their functioning. For do
marketing of products and services which a company has to offer to its
customer, finance plays a main role in it.

Different method of communication
 Methods Of communication- There are several methods for
communication available with an organisation, some are-
 Written Communication- In written communication, the sender
and receiver passes the message through writing. Written communication
includes- emails, letters, memos, manuals, catalogue, drafts, and so forth

Contd..
 Verbal Communication- In Verbal communication, the sender and
receiver exchanges messages orally. It includes- face to face
conversations, telephonic conversation, teleconferencing communication,
group or individual chats and the like

References
 Cawsey, T. F., Deszca, G. and Ingols, C., 2015. Organizational change: An action-oriented
toolkit. Sage Publications.
 Jauhari, V. ed., 2014. Managing sustainability in the Hospitality and Tourism Industry:
Paradigms and Directions for the Future. CRC Press.
 Jayawardena, C. C. and et. al., 2013. Trends and sustainability in the Canadian tourism and
hospitality industry. Worldwide Hospitality and Tourism Themes
 Köseoglu, M. A. and et. al., 2019. Strategic Decision Tools and Organizational
Performance in the Hotel Industry. Journal of China Tourism Research. 15(1). pp.15-32.

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