Hospitality Business Report: Roles, Communication, and Coordination

This report provides an analysis of the hospitality business, focusing on the interrelated functional roles within the sector. It explores the connections between finance and marketing, highlighting how marketing departments rely on finance for various activities like market research and data analysis. The report also examines the relationship between the food department and customer service, emphasizing the importance of customer feedback in product development and service improvement. Additionally, the report discusses various methods of communication, coordination, and monitoring that can be implemented within a hospitality business. Finally, it concludes by emphasizing the crucial role of human resources in effective talent management and suggests areas for improvement to enhance overall business performance. References are provided for further reading.

Hospitality
business toolkit

Table of Content
 Introduction
 various functional roles that are interrelated in hospitality sector
 Methods of communication, coordination & monitoring
 Conclusion
 References

Introduction
Hospitality sector is one of the emerging sectors in today's scenario. They are
consisting of various services such as food, beverages, accommodation
and much such related type of services. It is very necessary that
organisation that is part of this industry must posse’s adequate
understanding and knowledge of laws & legislations that are being applied
on a particular industry. .

various functional roles that are
interrelated in hospitality sector
In the present scenario, there are different types of functions performed in
every business organisation that have to be performed in relation with each
other so that company is able to function in long run.

•Finance & marketing: There is presence of very strong relationship between these
tow functional departments of a organisation. Such as in case of jolted juices there is
requirement of finance by marketing department for performing and execution of
various activities in course of completing their marketing function such as
researching of target market, collecting various information of the target segment of
market, analysis of collected information, use of information in achievement of
various business objectives.
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.

• Food department and customer service department:
Interrelation between these two departments is also very
necessary for achievement of objectives in given time period.
In case of Jolted Juices, customer service department is
involved in taking regular feedbacks from their customers who
have consumed their products on other hand; food department
is involved in making preparation of their products, deciding of
menu, flavours, combinations of their juices.
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.

Methods of communication,
coordination and monitoring
There are different methods which can be adopted by Jolted juices & salads as
presented below:
• Communication: This method is very useful in transferring of data &
information from one individual to another. It also assists in management of
all the business activities and functions in effective manner.

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Coordination: Value chain is a process consisting of various factors
that are combining together for execution of task without any
conflicts and delay in work.
Monitoring: This is a continuous process related to comparison of
present performance of organisation and desired level of
performance. Such set standards have to be met in long run.

Conclusion
From the above report it is being conclude that HR is crucial plays a very
effective role for all the business organisation for management of talent in
most effective manner. It is also summarised that there are different
weakness that have to correct so that overall performance is not getting
impacted.

References
Banoobhai-Anwar, I., 2016. The role of e-commerce in five-star hotels in the
Cape Town Metropole (Doctoral dissertation, Cape Peninsula University of
Technology).
Conlon, K., 2018. An examination of the factors which influence a positive
customer experience within the Irish hospitality industry (Doctoral
dissertation, Dublin, National College of Ireland).

Thank You