Report: Communication, Coordination, and Integration in Hospitality

This report analyzes the hospitality business, focusing on communication methods, organizational integration, and their impact on overall business performance. It examines various communication techniques used, such as conferences, seminars, and emails, within the context of Ritz hotels. The report highlights the importance of coordination and integration among different departments, emphasizing how these practices enhance decision-making, employee relations, and customer service. It also provides recommendations on how to strengthen coordination and integration, such as assigning common tasks to staff across departments to improve service quality and employee retention. The report further discusses the significance of financial transactions and HR legislation in the hospitality sector. The report concludes with a summary of the key findings and provides references to relevant academic sources.

The Hospitality
Business Toolkit
(ACTIVITY 4)

Table of contents
 Different functional roles within the hospitality sector
 Explain the different communication methods and levels used in an
organisation
 Analyse the effectiveness of different communication methods
monitoring within a specific department
 Make valid judgements and recommendations on how coordination
and integration enhance overall business performance.
 Conclusion
 References

Different functional roles within the
hospitality sector
The hospitality business comprises of various types of businesses like
hotels, restaurants, tourist agencies, theme parks etc. Every business
processes has their intrinsic roles, workings and organisational
structure which are interconnected with each other.

Explain the different communication
methods and levels used in an organisation
The different communication methods used in Ritz are as below:
Conference: This type of communication is commonly used when
meeting of higher authorities and board members are to be
conducted.
Seminar: It can be conducted in Ritz hotels to encourage morale of
employees.
Email: This is a formal way to communicate with employees and used
when some important information is to be instructed.

A review of Coordination and Integration
within a business organisation using examples
where necessary
By ordination and integration departments of Ritz hotels can rely on
their managers and team leaders. Coordination plays vital role in
process of decision making since any change occurred can be
identified and absorbed easily with the help of organisational
integration. It stimulates good communication and healthy relations
in the organisation as it leads to sustain Ritz hotel in long term so
that trust of employees for the company increases.

Analyse the effectiveness of different
communication methods monitoring within a
specific department
Precise and effective communication between all the departments
generates trust in the organisation which leads to enhance functional
productivity. Communication can make customer service better
since there is free flow of information between all the departments
so query of a customer can be resolved easily. Effective
communication lowers the risks of inter departmental disputes
which can directly leads to employee corporation and motivation in
the entity.

Make valid judgements and recommendations
on how coordination and integration enhance
overall business performance.
To strengthen coordination and integration management team of Ritz
hotel can give common task to the staff so that staff member of all
the departments can be engaged in one task this will improve value
of services provided by Ritz hotels. Coordination vitalises the
retention of employees in Ritz hotels as when they get coordination
of other departments in performing task it will become easier to
gather information from other department so occurrence of chaos
will decrease and this will improve the overall performance of
employees.

Conclusion
From the above discussion it can be summarized that within hospitality
there are several aspects which have positive and negative impact on
business functions. Every organizations contains a set of principles
or rules which enable the company to monitor their financial
performance by making journal entry, trial balance etc.

Continue..
Financial transaction are related to organization which helps to know
the organizational profitability by involving all income and
expenses. There are different HR legislation which are important to
follow and this increases effectiveness.

References
Chung, G. and Chung, D., 2018. WOW the hospitality customers:
transforming innovation into performance through design thinking
and human performance technology. Performance Improvement.
57(2). pp.14-25.
Farrington, T., Antony, J. and O’Gorman, K. D., 2018. Continuous
improvement methodologies and practices in hospitality and
tourism. International Journal of Contemporary Hospitality
Management.
Foris, D., Popescu, M. and Foris, T., 2018. A comprehensive review of
the quality approach in tourism. Intech Open Science. 10. pp.159-
188.

Thank you