Hospitality Business: Performance, Coordination, and Management Report

This report delves into the intricacies of the hospitality business, examining essential aspects such as coordination, performance management, and the crucial role of HR. It explores the interconnectedness of various departments within a hospitality setting, emphasizing the importance of effective communication and delegation, particularly under the purview of Executive Hospitality Managers. The report highlights the significance of maintaining quality across different departments, including food and beverage, and the impact of these factors on customer satisfaction and business profitability. It also provides recommendations on how to integrate and enhance business performance through proper planning, budget management, and the implementation of HR life cycles for talent acquisition and retention within the food and beverage sector. The report concludes by emphasizing the hospitality sector's contribution to the economy and the essential role of HR in managing and improving employee performance.

Hospitality Business Toolkit
• UNIT 4
• PRESENTATION BY (Name, Surname & ID):

Functional roles within the hospitality
sector and how they interrelate
• Organisational chart sample

Communication, coordination and
monitoring
Coordination among departments: As mentioned above there are a number of departments
included in any hospitality business. To coordinate between these departments and to make
sure that organisational working is smooth becomes an essential function in this sector. It is
the duty of the Executive Hospitality Managers to look into this matter. They need to
delegate the tasks between various departments. These managers are supposed to have an
understanding of all these departments in order to supervise their work. The communication
and coordination between these departments is carries out by Executive Managers
themselves. It is also their responsibility to resolve any issue between departments.

Coordination and Integration within
hospitality
Coordination:- Supervising the maintenance is a job which is usually not given importance.
Hospitality business being a show business requires to take special care of this. They don't only
focus on the internal operations but exterior as well. It is the job of the general manager to take care
of supervision of maintenance. The other departments carry on with their work whereas the GM only
supervises the quality of the work performed by them. He has to look into house, ground staff even
security will come under his area of supervision.

Continue...
Monitoring:Another department in hospitality sector is management of food&beverages. It
is very crucial for hotels. Every customer expects the best quality and taste in whatever
they order. It becomes the responsibility of business to fulfil their wants. It is also a very
good source of extra revenue for some businesses in hospitality sector. For management
of food&beverages in a business there exists a whole different department. The manager
of food&beverage department handles this function. The major roles of manager will be
keeping in track the inventory, when to order and how much to order, checking in the
quality of food and resolving any customer grievances related to his department.

Recommendations and Judgments on how
coordination and integration enhance overall
business performance
From the above discussion, it is analysed that there is need of proper planning of the restaurant
menu as well as functioning in order to achieve goals and objectives. Before staring any
organisation, it is important to plan budget effectively and control operations that take place
within the company. A performance management plan includes elements that are needed to be
modified and developed in order to increase performance. HR life cycle is needed for
managing issues like talent acquisition and retention with the food and beverage sector.
Hospitality sector has different functions that are to be achieved in less time for increasing
sales and profits.

Conclusion
CONCLUSION
As per according to the above mentioned reported it has been analysed that, hospitality
sector is one of the leading and growing industrial industry that aid overall economy in a best
effective manner. It involves different type of roles through which satisfaction to customers are
provided. It has been analysed that in order to manage all the functions within hospitality
industry HR manager play essential role. With the help of this performance of employees can
also be increased.

BIBLIOGRAPHY
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