University Report: Analysis of Diamond Bar's Hospitality Operations

This report provides a comprehensive analysis of the Diamond Bar's hospitality operations in Sydney, Australia. The report begins with an executive summary and an introduction setting the stage for the detailed findings. It meticulously examines various aspects of the bar, including its name and style, service standards, staff uniform guidelines, and the food menu with associated pricing. A significant portion of the report is dedicated to the drink list, categorized into soft drinks and cocktails, with detailed explanations and ingredients for each cocktail. The report then delves into the costing of cocktails, calculating the expenses for each ingredient, and finally, it provides recipe cards for both food items and cocktails. The report covers everything from the operational aspects of Diamond Bar, its menu, and the recipes to the uniform guidelines for the staff, making it a valuable resource for understanding bar management and hospitality operations.

Running head: HOSPITALITY OPERATIONS 2
Hospitality Operations 2
Name of the Student:
Name of the University:
Authors Note:

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HOSPITALITY OPERATIONS 2
Executive summary:
Managing a bar is a very delicate task for the bar owners and management. Peoples use
bar as a mean to relax and enjoy themselves. Generally after a long day of work or at the
weekends, office goers, business men, women and people in general visit bars to enjoy free time
and have drinks. A detailed discussion on the operations of Diamond Bar, located in Sydney,
Australia, outlined in this document.

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HOSPITALITY OPERATIONS 2
Contents
Executive summary:........................................................................................................................1
Introduction:....................................................................................................................................3
Findings:..........................................................................................................................................3
Name and style of the bar:...........................................................................................................3
Service:........................................................................................................................................3
Uniform:......................................................................................................................................4
Food:............................................................................................................................................4
Drink list:.....................................................................................................................................5
Drink list for explanation:............................................................................................................9
Calculation of cost:....................................................................................................................10
Conclusion:....................................................................................................................................19
References:....................................................................................................................................20

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HOSPITALITY OPERATIONS 2
Introduction:
A bar must have all essential ingredients for people to feel excited to visit time and time again.
The most important aspect of a bar is its offerings in soft and hard drinks. Apart from drinks
availability of different snacks and recipe is also important for the success of a bar. The
document prepared below has specifically focused on the operations of a bar located in Sydney
Australia.
Findings:
The detailed findings from the operational perspective of the bar located in Sydney is presented
in a report format below to help the readers to understand the various aspects of operations of a
bar in this part of the world.
Name and style of the bar:
Diamond Bar is a bar come restaurant located in 240 Kent Street, Sydney Australia. The bar has
recently opened to a rapturous welcome by the locals as they throng inside bar on the opening
day and on subsequent days after that. Diamond serves all types of soft drinks and significant
variety of cocktails to its customers.
Bar in a restaurant is the theme for the bar as this will allow the bar to serve not only drinks to its
guest but also delicious foods with specific use of smoke.
Service:
As already mentioned that the bar offers its guests a variety of cocktails. The bar has already
made a significant impact on the guests mind with its delicious recipe which include different
types of snacks and meats based dishes. Diamond operates as a bar cum restaurant hence, it
specifically takes care of its menu to attract the attention of the guests (Singh, Kaushik, Soni &

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HOSPITALITY OPERATIONS 2
Lamba, 2014). The bar in general is open from 6.00 in the evening to 12.00 in the midnight.
However, on occasion purposes the Administration, Sydney has allowed special permission to
keep the bar open for the whole night. The bar serves drinks and foods to its guests and with its
dedicated staffs, the hospitality services of Diamond has already received rave reviews from the
guests (Mirzaei, Niroomand & Zare, 2016). In order to make a distinct identity of its own in the
market Diamond bar will provide its own signature cocktails apart from the regular cocktails
which are generally available in all the bars. The signature cocktails of the bar are Solitaire
Sangrita, Pinacolado d’ Diamond, Daiquiri d' Diamond, Cosmopolitan gem and Sapphire
Martini.
Uniform:
The staffs have given different uniforms as per the requirement of their job and duties in the bar.
The bar boys and girls in order to be comfortable and classy at the same time have been provided
with sleeveless shirt and pants and shorts for girls. The bar girls and boys must have big
handkerchief to ensure in case of any spilling of drinks, handkerchiefs can be used to wipe of the
drinks immediately (Segal, 2015).
The bar attendant who serves and prepare cocktail at the counters must wear black shirt and
black pants. The bar manager is needed to dress up in a corporate avatar to look every bit of a
manager. The security guards both inside and outside the bars have to wear t-shirts and full
trousers. They have the responsibility to ensure there is no untoward incidents inside and outside
the bars involving the guests of the bar. It is important for all the staffs and employees to strictly
follow the uniform guidelines while providing services to the guests (Terhorst & Erkuş‐Öztürk,
2018).

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HOSPITALITY OPERATIONS 2
Food:
As already mentioned Diamond is a bar cum restaurant thus, food is an essential element of the
bar. Along with cocktails and soft drinks serves Diamond serves the following foods to the
guests (attached along with the respective prices of food items).
Menu items Price ($) individual pack Family pack (4 plates)
Diamond Chicken wings 30.00 110.00
Nachos e diamond 25.00 90.00
French fries 5.00 16.00
Chicken diamond fingers 35.00 120.00
Mozzarella sticks e diamond 15.00 50.00
Cheeseburger 10.00 35.00
Pizza Onion 12.00 40.00
Chicken Pizza 20.00 70.00
Fried chicken 12.00 45.00
Apart from the above there other items of foods which are generally made as per the orders of
the guests. All items are freshly prepared and served to the guests. Since Diamond is a bar cum
restaurant the management should make sure that different varieties of foods are available for the
guests. This will help the bar to increase its goodwill in the market by attracting new guests (Lee,
Pagano, Morrison, Gruenewald & Wittman, 2018).

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HOSPITALITY OPERATIONS 2
Drink list:
As already mentioned the reasons people visits bar at the weekend of after a hard day’s work is
to enjoy and relax. Fresh drinks including cocktails help guests to refresh their mood and enjoy
some quality time. The variety of drinks offered by a bar is one of the most important selling
points of the bar. Hence, it is important for any bar to have an attractive list of drinks to offer to
its guests. In case of Diamond the drink list has been classified into two categories; these are soft
drinks and cocktail. Here are the list of soft drinks and cocktails offered by the bar to its guests
(Pearson, 2018).
Soft drinks Type
Pepsi Both can and bottles are available
Coca Cola Both can and bottles are available
Diet Coke Only can
Fresh lime juice Only bottle available
Fresh grapefruit juice Only bottle available
Fresh soda Only bottle available
Fresh water melon juice Both can and bottles are available
Fresh pineapple juice Only bottle available
Fresh apple juice Both can and bottles are available
Fresh orange juice Both can and bottles are available

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HOSPITALITY OPERATIONS 2
The list of cocktails offered by the bar to its guests are mentioned in the table below along with
the main ingredients which are used to prepare the cocktails:
Solitaire Sangrita
Ingredient
Lime Juice
Orange juice
Grape fruit juice
Tomato juice
Garnish twisted lemon
Sapphire Martini
Ingredient
Vodka

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HOSPITALITY OPERATIONS 2
Simple syrup
Coffee liqueur
Freshly brewed espresso
Pinacolado d’ Diamond
Ingredient
White rum
Coconut cream
Heavy cream
Unsweetened pineapple juice
Daiquiri d' Diamond

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HOSPITALITY OPERATIONS 2
Ingredient
Light rum
Demara sugar syrup
Fresh lime Juice
Cranberry Juice
Garnish with lime twist
Cosmopolitan gem
Ingredient
Citron Vodka
Cointreau liqueur
Fresh lime Juice
Cranberry Juice

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HOSPITALITY OPERATIONS 2
Drink list for explanation:
Drink list for explanation provided below is mainly to let the guests chose whether they would
prefer taking soft drinks or cocktail. Thus the list for explanation includes the different drinks
with appropriate classification as soft drink or cocktail (Sinclair & Carr, 2018).
Soft drinks Characteristics Drink
item no.
in the
list
Pepsi Soft drink 1
Coca Cola Soft drink 2
Diet Coke Soft drink 3
Fresh lime juice Soft drink 4
Fresh grapefruit juice Soft drink 5
Fresh soda Soft drink 6
Fresh water melon juice Soft drink 7
Fresh pineapple juice Soft drink 8
Fresh apple juice Soft drink 9
Fresh orange juice Soft drink 10
Solitaire Sangrita Cocktail 11

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Cosmopolitan gem Cocktail 12
Pinacolado d’ Diamond Cocktail 13
Daiquiri d' Diamond Cocktail 14
Sapphire Martini Cocktail 15
The third column in the drink explanation list contains attached item number for the benefit of
the guests. Thus, at the time of placing orders the guest can also simply mention the drink
number instead of mentioning the name of the drink (Staples, 2015).
Calculation of cost:
The bar imposes a flat 80% profit on the cost of each drink. Thus, the cost of soft drinks are as
per the market rate. The bar imposes an additional 80% on the cost of purchase of soft drinks
while billing the guests. Thus, no calculation for cost of soft drinks are shown here. However,
since the cocktails are specifically made by the bar attendants for the guests it is important to
calculate the cost of different cocktails. A detailed calculation showing the cost of different
ingredients used in preparing different cocktails are provided here. It is important to remember
here that this are only cost of cocktails and not the prices that the bar charges from its guests
(Davis, Lockwood, Alcott & Pantelidis, 2018).
Solitaire Sangrita
Ingredient Bottle Bottle $/ml Amount used in
cocktail recipe
Cost